Motability Scheme at Arnold Clark BMW Inverness

4.1
Rating 4.1
(14 reviews)
09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
32 Longman Road
Inverness IV1 1RY
GB
Get directions
Phone Number
Call Arnold Clark BMW Inverness on 01463 217526
01463 217526
01463 217526
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 20:00
Tuesday09:00 - 20:00
Wednesday09:00 - 20:00
Thursday09:00 - 20:00
Friday09:00 - 20:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Miles Twigden
  • Alan Stewart
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday07:30 - 18:00
SundayClosed

Motability service specialists:

  • Shanel Kellacher
  • Gillian Matheson
  • Mark Farquhar
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark BMW Inverness

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark BMW Inverness

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark BMW Inverness can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark BMW Inverness on 01463217526 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark BMW Inverness

  • Rating 5.0
    Very thorough polite friendly and helpful
  • Rating 5.0
    This was a vast improvement from previous ones. Young lady on service desk was excellent.
    Response from Arnold Clark BMW Inverness
    Dear Kyle,

    Thank you for taking the time to share your feedback with us. We are thrilled to hear that your recent experience at Arnold Clark BMW Inverness was a significant improvement and that you found our service desk team, particularly the young lady who assisted you, to be excellent.

    Your positive rating of 5 out of 5 is greatly appreciated and serves as a wonderful encouragement to our team. We are committed to providing exceptional service to all our customers, and it is rewarding to know that we met your expectations.

    If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Arnold Clark BMW Inverness
  • Rating 3.0
    👍
    Response from Arnold Clark BMW Inverness
    Hello William,

    Thank you for taking the time to share your feedback with us. We apologise for the longer-than-expected wait during your recent visit for an MOT and oil change. We understand how valuable your time is and are committed to improving our service efficiency. Your comments are important to us, and we will use them to enhance our processes. If there's anything further we can do to assist you, please don't hesitate to reach out. We hope to provide you with a better experience in the future.

    Best regards,
    The Arnold Clark BMW Inverness Team
  • Rating 5.0
    Patient, helpful, knowledgeable and professional.
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Alan, our representative, was terrific.
    Very helpful and informative.
    Getting to know a hybrid will be lots of fun
  • Rating 5.0
    Great scheme super happy . I found arnold clark and carol farquhar amazing and super helpful , she made the process completely stress free amazing member of staff .
    Response from Arnold Clark BMW Inverness
    Hi Aaron,
    Thank you for your five stars!

    Arnold Clark Team
  • Rating 3.0
    Car supposedly washed and hoovered, looked like neither had been done. Drivers seat left in completely different position and rear boot trim left dishevelled.
    Response from Arnold Clark BMW Inverness
    Hi Richard,
    Thank you for taking the time to leave us a review.

    Lori,
    Arnold Clark
  • Rating 1.0
    Thank goodness my husband did this for me. Asked to bring car to the dealership for 9.30am which means leaving home at 7am then car not started until 1pm car keys returned at 4.30pm and finally returned home at 8pm. This was a 14hr day for a basic service and is totally unacceptable I could have been asked to deliver the car to the dealership for 1pm making the day much more manageable. I did question why there was a delay and was informed it was because the car was a motabilty car and permission to proceed was required before the work started as the car was booked in for 4 weeks before the service date this could have been done prior to the cars arrival. If I as the disabled user of this vehicle had to bring the vehicle for the service i would have been placed in an unmanageable position regarding my disability needs. Prior to Arnold Clark taking over the dealership the service was excellent and based on my experience yesterday a replacement car will not be considered from BMW Inverness
    Response from Arnold Clark BMW Inverness
    Hi Gail,
    Thank you for taking the time to leave us a review. I'm sorry to read you have had this experience. I would suggest contacting our Customer Services team if you would like to discuss this further: 01416481088 or customerservice@arnoldclark.com.

    Lori,
    Arnold Clark
  • Rating 5.0
    Very approachable team and comfortable surroundings while I waited for the service to be done.
    Response from Arnold Clark BMW Inverness
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 1.0
    It has taken months to get an appointment for the service. I had to put in a complaint to get it done. I had to send the email complaint once a day for two days and then I had to ring before the matter was sorted. The car was serviced but not fully valeted. The boot was not touched. Arnold Clark Mini are difficult to get hold of on the phone and no one bothers to ring back. You are treated as an afterthought as a Motability client by them. We have ordered our next car from a dealer other than Arnold Clark to ensure they never get our business again!
    Response from Arnold Clark BMW Inverness
    Hi Annette,
    Thank you for your review. I'm sorry you have had this experience. Please contact our Customer Services team to discuss this further: 01416481088 or customerservices@arnoldclark.com.

    Lori,
    Arnold Clark
  • Rating 5.0
    Excellent service, thanks
    Response from Arnold Clark BMW Inverness
    Thank you for the 5-star review

    Imogene
    Arnold Clark
  • Rating 5.0
    Excellent customer service. Everything went smoothly. Thank you Aaron.
    Response from Arnold Clark BMW Inverness
    Thank you for the great review, Dylan,
    It's great to hear that Aaron could make the whole process a little easier.

    Imogene
    Arnold Clark.
  • Rating 5.0
    Great service, they picked up my car and dropped it of after a good clean
    Response from Arnold Clark BMW Inverness
    Thank you, James.
    For taking the time to share your review.

    Imogene
    Arnold Clark

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