Motability Scheme at Kirkcaldy Ford Centre

4.8
Rating 4.8
(169 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 11:00 - 17:00

Contact information

Address
Forth Avenue
Kirkcaldy KY2 5PL
GB
Phone Number
Call Kirkcaldy Ford Centre on 01592 261199
Email
Reviews
Visit dealer website

Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Elena Fernie
  • Lee Dowie

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
SundayClosed

Motability service specialists:

  • Graeme Salmond
  • Melisa Pritchard
  • Kelly Taylor
  • Sarah Douglas
  • Abbie Horne
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Accessibility features at Kirkcaldy Ford Centre

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Kirkcaldy Ford Centre

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Kirkcaldy Ford Centre can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Kirkcaldy Ford Centre on 01592261199 to make an appointment with our Motability specialist.

Reviews at Kirkcaldy Ford Centre

  • Rating 5.0
    Elena was an absolute credit to the ford centre and to the scheme. She made the process so easy, listened to what I was needing and pointed me in the direction of the ford Kuga. Perfect experience from start to finish and she even followed up a week after we collected the car to see how we were getting on! Brilliant!
    Response from Kirkcaldy Ford Centre
    Thank you so much for your kind words! We are so happy to hear that Elena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Staff are very helpful and informative staff were happy to help with anything
    Response from Kirkcaldy Ford Centre
    Thank you for your high star rating. We pride ourselves on our customer services
  • Rating 5.0
    No problem, really good experience
    Response from Kirkcaldy Ford Centre
    Thank you for your kind words - we're glad to have been of service! We pride ourselves on our customer services
  • Rating 4.0
    Elena was fantastic and exceed our expectations throughout the process. Very happy with our vehicle, only let down by the service department not fulfilling a pre-collection request so will need to return soon to update the software in the vehicle as this was not done and now requires 2 service visits which could have been avoided.
    Response from Kirkcaldy Ford Centre
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Elaine was very helpful and knowledgeable, everything went smoothly and to plan . Love our Ford Guga
    Many thanks
    Response from Kirkcaldy Ford Centre
    Thank you so much for your kind words! We are so happy to hear that Elena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    My car went in for a service and an upgrade. Car took longer than they thought for the upgrade so they brought a courtesy car. Service was great staff were helpful went above and beyond.
    Thank you so much.
    Response from Kirkcaldy Ford Centre
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Easy to book. Very friendly and informative reception staff. Kept updated
    Response from Kirkcaldy Ford Centre
    Thank you for your high star rating. We pride ourselves on our customer services
  • Rating 5.0
    Brilliant service hoot customer service
    Response from Kirkcaldy Ford Centre
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great experience put at ease fully explained the steps involved. Can't wait to get my new car
    Response from Kirkcaldy Ford Centre
    Hello Vikki M.. Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services
  • Rating 5.0
    Elena was very helpful answered every question we asked
    First class service
    Response from Kirkcaldy Ford Centre
    Thank you so much for your kind words! We are so happy to hear that Elena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 3.0
    They need to keep you better informed on delivery times shambles but as for staff good customer service
    Response from Kirkcaldy Ford Centre
    Hello John G.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Elena was a pleasure to do business with,she knew her product did what she said she would and when,a breath of fresh air in business today.
    Response from Kirkcaldy Ford Centre
    Thank you so much for your kind words! We are so happy to hear that Elena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    No hassle from start to finish they took care off me ans all my questions very professional and treated with respect highly recommended and appreciated
    Response from Kirkcaldy Ford Centre
    Thank you for your kind words - we're glad to have been of service! We pride ourselves on our customer services
  • Rating 5.0
    Very good service.
    Response from Kirkcaldy Ford Centre
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    It was amazing Elana at Ford was fantastic
    Response from Kirkcaldy Ford Centre
    Thank you so much for your kind words! We are so happy to hear that Elena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Everyone was so helpful, knowledgeable and friendly. Nothing was too much trouble.
    Response from Kirkcaldy Ford Centre
    Hello Kerry thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards,
  • Rating 5.0
    Excellent customer service many thanks to Elena very happy with the car and the whole experience
    Response from Kirkcaldy Ford Centre
    Hello Andrew T.. Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services
  • Rating 5.0
    Staff very professional and well mannered made the transaction very easy
    Response from Kirkcaldy Ford Centre
    Thank you for your high star rating and for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great staff very professional and friendly
    Response from Kirkcaldy Ford Centre
    Hello Leslie H.. Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services
  • Rating 5.0
    Superb customer service from the Motability sales lady (so sorry to have forgotten her name but she was excellent), couldn’t have been dealt with any quicker or any better than it was. A great example to her company, for sure.
    Response from Kirkcaldy Ford Centre
    Hello James and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards,

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