Motability Scheme at Peoples Ford Livingston

4.9
Rating 4.9
(109 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Burnvale
Livingston EH54 6PZ
GB
Get directions
Phone Number
Call Peoples Ford Livingston on 01324 621511
01324 621511
01324 621511
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Craig Mclean
  • Kai Marshall-Craig
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • David Robertson
  • Gillian Snaddon
  • Kieran Montague
  • Louise Murie
We recommend calling and booking an appointment before visiting.
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Accessibility features at Peoples Ford Livingston

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Peoples Ford Livingston

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Peoples Ford Livingston can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Peoples Ford Livingston on 01324621511 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Peoples Ford Livingston

  • Rating 5.0
    Made appointment, discussed options with Salesman. Ordered car.
    Response from Peoples Ford Livingston
    Good Evening Mary, Thank you for taking the time to provide a review. We are glad to read that you had a easy experience with our team at Peoples Livingston.
    If we can be of any further assistance please let us know.

    Good Afternoon Paula, Thank you for taking the time to provide review. We are so glad to read that you have such a fantastic experience with Bobby, as well that he was transparent and informative throughout the process.
    If we can be of any further assistance please let us know.

    Thank you

    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 0151 556 0828
  • Rating 3.0
    When my car needs to go into the garage I have to wait a few weeks until they can give me a courtesy car which is no good if there is something really wrong with the car
    Response from Peoples Ford Livingston
    Good evening Jean, Thank you for taking the time to share your feedback with us. We understand how important it is to have a courtesy car available promptly, especially when your vehicle requires immediate attention. We apologize for any inconvenience this may have caused you. Your feedback is invaluable, and we are actively working on improving our service to ensure a better experience for our customers. If there is anything specific we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We appreciate your patience and understanding.

    Thank you
    Heather B
    Customer Contact Executive
    Email - customercare@peoples-ford.co.uk
    Tel - 01506 44 141
  • Rating 5.0
    Very good. They offered to take me home and come back for me when finished
    Response from Peoples Ford Livingston
    Hello Olive,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us at Peoples Ford Livingston. Our team always strives to go the extra mile for our customers, and we're glad to know that our offer to take you home and bring you back was helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can do for you, please don't hesitate to reach out.

    Thank you
    Heather B
    Customer Contact Executive
    Tel - 01506 414 141
    Email - customercare@peoples-ford,co.uk
  • Rating 5.0
    Craig was amazing made ordering my new car so easy and was very helpful
    Response from Peoples Ford Livingston
    Good Evening Heather, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Craig made the process of ordering your new car easy and enjoyable. Our team at Peoples Ford Livingston is dedicated to providing exceptional service, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Thanks,
    Heather B
    Customer Contact Executive
    Tel - 01506 414141
    Email - customercare@peoples-ford.co.uk
  • Rating 5.0
    Kai in Livingston was friendly and informative and assisted in every way he could, answering all of our questions. It was a pleasure to do business with him.
    Response from Peoples Ford Livingston
    Good evening Lillian. Thank you for taking the time to provide feedback on your recent experience with Kai from our Livingston dealership. We are glad to hear that you had a friendly and informative experience all throughout your handover. If we can be of any further assistance, please feel free to get back in touch.

    Thank you
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Ordering was easy and did not take long. Specialist was very helpful
    Response from Peoples Ford Livingston
    Good evening Marcus, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your ordering experience was smooth and that our specialist was able to assist you effectively. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Peoples Ford Livingston.

    Thanks
    Heather B
    Customer Contact Executive
    Email - customercare@peoples-ford.co.uk
    Tel - 01506 414 141
  • Rating 5.0
    Very friendly and helpful answered all questions without hesitation
    Response from Peoples Ford Livingston
    Good evening Janet, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful, and that all your questions were answered without hesitation. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Peoples Ford Livingston.

    Thanks
    Heather B
    Customer Contact Exectutive
    Email - customercare@peoples-ford.co.uk
    Tel - 01506 414 141
  • Rating 5.0
    Excellent service
    Response from Peoples Ford Livingston
    Good evening Joanne, Thank you for taking the time to provide feedback on your recent experience with our Livingston Service team. I'm delighted to hear that the team made your experience so excellent and that it was worthy of a 5* review! If we can be of any further assistance, please feel free to get back in touch.

    Thank you
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Dropped car off picked up at lunchtime. Hassle free.
    Response from Peoples Ford Livingston
    Good evening Catherine,

    Thank you for taking the time to provide feedback on your recent experience with our Livingston Service team. I'm delighted to hear that the team made your experience so hassle free and that it was worthy of a 5* review! If we can be of any further assistance, please feel free to get back in touch.

    Thank you

    Heather M
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Great craig was fantastic from beginning to end he made it so easy fantastic service
    Response from Peoples Ford Livingston
    Good Evening Stewart. Thank you for taking the time to provide a review. We are glad to read that you had an amazing experience from our motability specialist, Craig at Peoples Livingston throughout your handover! If we can be of any further assistance please let us know.

    Thanks
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Very easy to deal with from start to finish.
    Response from Peoples Ford Livingston
    Good Evening Janice, Thank you for taking the time to provide a review. We are glad to read that you had an easy experience form start to finish from your recent visit to Peoples Livingston.
    If we can be of any further assistance.
    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414141

  • Rating 5.0
    Was really pleased with my experience
    Response from Peoples Ford Livingston
    Good evening, Thank you for taking the time to provide a review. We are glad to read that you were very please with your recent visit to Peoples Livingston.
    If we can be of any further assistance please let us know.
    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414141

  • Rating 5.0
    Great service
    Response from Peoples Ford Livingston
    Good Evening Hugh, thank you for taking the time to provide a review. We are glad to see that you were provided with an excellent service from the service team at Livingston throughout your recent MOT visit. If we can be of any further assistance please let us know.

    Thank You,
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Nice touch that my car was cleaned before it was delivered back. Thank you.
    Response from Peoples Ford Livingston
    Good evening David, thank you for taking the time to provide a review. We are glad to read that you were pleased with the car being valeted before being returned.
    If we can be of any further assistance please let us know.
    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414141
  • Rating 5.0
    Great customer service, quick to get back to me and just a nice approachable guy.
    Response from Peoples Ford Livingston
    Good evening Fiona, thank you very much for taking the time to provide a review. We are glad to read that you were provided with great service and that the team were very approachable.
    If we can be of any further assistance please let us know.
    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone:01506 414141
  • Rating 5.0
    Fantastic service
    Response from Peoples Ford Livingston
    Good Evening Kerry, Thank you for taking the time to provide feedback. We are glad to read that you were provided with a fantastic service during your recent handover from our Motability specialist from our Livingston branch! If we can be of any further assistance please let us know.

    Thank you
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 5.0
    Picked up car, serviced and returned. Seamless! Thank you.
    Response from Peoples Ford Livingston
    Good afternoon Anne, thank you for taking the time to provide us with feedback from your recent experience with the Livingston branch. We are glad to hear that you benefited from the collection and delivery service and that the full experience was seamless.
    If I can be of any further assistance please let us know.
    Amanda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 4.0
    Always a problem with cars and vans taking the Disabled bays that should not be there
    Response from Peoples Ford Livingston
    Good Morning Rory, Thank you very much for taking the time to provide feedback on your recent experience with the service department from our Livingston branch. I will be sure to pass your feedback on to the service team regarding your issue with the disabled bays within the car park. If we can be of any further assistance please feel free to get in touch.

    Thank you.
    Belinda
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141
  • Rating 3.0
    We are still waiting for the pipe for the rear windscreen. It has been quite a few weeks.
    Response from Peoples Ford Livingston
    To Robert. My name is Belinda and I'm part of the team that manages our reviews. I'm really disappointed to read your review, we aim to ensure our customers are provided with the highest standard of customer service and it's very disappointing that on this occasion we were not successful. I would really appreciate the opportunity to learn more about your experience to then share with our senior management team. Can you please contact me directly using the below details? I look forward to hearing from you.

    Thank You,
    Belinda
    Customer Contact Executive
    E: customercare@peoples-ford.co.uk
    Tel 01506 414 141
  • Rating 5.0
    Staff were very helpful
    Response from Peoples Ford Livingston
    Good afternoon Alistair. Thank you so much for taking the time to provide feedback on your experience with the Motability specialists at Livingston. I'm delighted to hear that they were all so helpful for you. If we can be of any further assistance, please feel free to get in touch.

    Thanks

    Heather M
    Customer Contact Executive
    Email: customercare@peoples-ford.co.uk
    Telephone: 01506 414 141

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