Motability Scheme at Vertu Mercedes-Benz Aylesbury

4.2
Rating 4.2
(9 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 10:00 - 16:00
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Welcome to Vertu Mercedes-Benz Aylesbury

Motability Scheme at Vertu Mercedes-Benz Aylesbury

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Vertu Mercedes-Benz Aylesbury can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Vertu Mercedes-Benz Aylesbury on 03449471346 to make an appointment with our Motability specialist.

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Contact information

Address
Bicester Road
Aylesbury
Aylesbury HP19 8BL
GB
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Phone Number
Call Vertu Mercedes-Benz Aylesbury on 0344 947 1346
0344 947 1346
0344 947 1346
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Richard Edney
  • Ryan Appleton
  • Jaeden Tait
  • Steven Hasler
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Nicusor-Adrian Milian
  • Ella Lewis
  • Ewen Griffiths
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Mercedes-Benz Aylesbury

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Mercedes-Benz Aylesbury

  • Rating 4.0
    Good customer service
    Thank you
    Response from Vertu Mercedes-Benz Aylesbury
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    It was ellentant
    Response from Vertu Mercedes-Benz Aylesbury
    Good afternoon, Robert . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Excellent service.
    Response from Vertu Mercedes-Benz Aylesbury
    Hi Tracey Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Excellent Service 👏🏾👏🏾👏🏾
    Response from Vertu Mercedes-Benz Aylesbury
    Good afternoon Lester. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 2.0
    Always kept waiting for at least 5hrs and I don't live local. Only because I complained so much this time was it shorter, and was told the delay is not their fault it is motability, who I have already made a complaint to also. Am sick of being treated like a 2nd class citizen waiting all day for my vehicle to be mot or serviced. I would not recommend this dealership at all, ever!!
    Response from Vertu Mercedes-Benz Aylesbury
    Good afternoon, Elaine. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth if you can send me further details to digitalcustomerexperience@vertumotors.com. Please quote reference YXTEB022604 - Thank you, Stuart.
  • Rating 5.0
    Casey knight was lovely so helpful 5 starts to Casey
    The older lady on front desk needs to learn some manners
    Response from Vertu Mercedes-Benz Aylesbury
    Hi Frances, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Casey receives the recognition she deserves. Many thanks Keith
  • Rating 2.0
    Always kept waiting for 3.5-5hrs and I'm not local and in an electric wheelchair so it's not like I can spend time anywhere with friends, or can just get in another vehicle to go anywhere. Despite yr words I was told only last wk before I came that I could not wait in yr 'facilities', only to find I was kept waiting with a drink for nearly 2hrs again. It always happens, every time I come to you and as its a motability vehicle I am left with no option but to sit and wait for hours, even though I left the premises for 2.5hrs to go have lunch elsewhere. Your words are not comforting as it is always the problem.
    Response from Vertu Mercedes-Benz Aylesbury
    Hi Elaine, Thank you for your comments and we are sorry to hear them score negatively on this occasion. We would always wish to make the maintenance and upkeep of your car as pleasurable and convenient for you as possible and I note my staff are always on hand to ensure your needs are taken care of.
    Whilst adaptations or personal vehicle usage may prevent other road users being able to collect your car please explore other alternatives with us on your next booking where we could arrange alternative transport home maybe or use of other parts of our facilities here onsite that could help with a waiting appointment.
    We are committed to ensuring our customers feel they receive the best possible service every time. Kind regards, Justin Boom, Head of Business, Mercedes Benz of Aylesbury
  • Rating 5.0
    Great service from start to finish
    Response from Vertu Mercedes-Benz Aylesbury
    Good afternoon Byron, thank you for taking the time to write this wonderful review, I am glad you have had a positive experience with the team. Kind regards, Chloe
  • Rating 5.0
    Very efficient. Kept me well informed
    Response from Vertu Mercedes-Benz Aylesbury
    Hello Arwel, thank you for taking the time to leave us a 5 star review about your service. kind regards, Trish.

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