Motability Scheme at Lookers Mercedes Benz of Gatwick

4.5
Rating 4.5
(14 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
78 Gatwick Road
Crawley RH10 9AW
GB
Phone Number
Call Lookers Mercedes Benz of Gatwick on 01293 590132
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Kindall
  • Matthew Mcgrath
  • Scott Chappell
  • Rosie Gillies
  • Ben Irving
  • Brijesh Patel
  • James Bassett
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Paul Allen
  • Peter Bexley
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Mercedes Benz of Gatwick

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Mercedes-Benz Gatwick

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Lookers Mercedes Benz of Gatwick can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Lookers Mercedes Benz of Gatwick on 01293590132 to make an appointment with our Motability specialist.

Reviews at Lookers Mercedes Benz of Gatwick

  • Rating 2.0
    The service was great but they made a mess inside the car and left it dirty and grimey.
    Response from Lookers Mercedes Benz of Gatwick
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience wasn't to the standard that should be expected. We will investigate your concerns in more depth and your feedback has been passed onto the management team at the dealership.
  • Rating 5.0
    Excellent care and service..such a shame Mercedes have left the Motability scheme; Mercedes excel in care of disabled people
    Response from Lookers Mercedes Benz of Gatwick
    Hello Helen B.. Thank you for taking the time to leave us a review about your visit. We hope in the future to bring you news that Mercedes-Benz will be available on the scheme again.
  • Rating 5.0
    Superb staff, very welcoming, knowledgeable. I can't praise them highly enough
    Response from Lookers Mercedes Benz of Gatwick
    Thank you for your high star rating.
  • Rating 5.0
    Excellent greeting in reception
    Response from Lookers Mercedes Benz of Gatwick
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very good customer service especially the receptionist and the person who serviced the car. Very nice and professional service.
  • Rating 5.0
    Great customer service
  • Rating 5.0
    I always enjoy bringing my car back to Lookers in Gatwick. The staff are always so attentive and helpful. Peter was especially helpful and professional, it was a pleasure to meet him. I asked him if my car could be cleaned as the snow, rain and mud had completely made themselves at home on my CLA!! When collecting the car from Peter, he explained everything we needed to know regarding the service and all the extras the car needed. My CLA looked beautiful and back to its former glory! Thank you Peter for all your help and advice!
  • Rating 5.0
    Great customer service. I’m very happy with the straightforward service offered. Car collected and returned to my home. The only thing I would query is I usually get a small film of the mechanic underneath the vehicle, I haven’t received one this time.
  • Rating 5.0
    They were supposed to collect and return the vehicle to me on the same day. Thankfully I didn’t need to go out because it didn’t come back until the following day. Other than that all okay.
  • Rating 5.0
    Karin Horton.
    Great customer service and they kept me informed about my car.
  • Rating 4.0
    Customer service very good ,no complaints
    JRKnowles Coulsdon
  • Rating 2.0
    Awful
    Response from Lookers Mercedes Benz of Gatwick
    Thank you for taking your time to leave this review Simon. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. If you would be happy to, our Service Team are eager to speak with you directly, if you are happy to call on 01293 590132. Kind regards,
  • Rating 5.0
    Great service 🙏
  • Rating 5.0
    Great costumer service

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