Motability Scheme at Group 1 BMW Hindhead

Motability Scheme at Group 1 BMW Hindhead

4.8
Rating 4.8
(15 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 17:00Closed Today
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Welcome to Group 1 BMW Hindhead

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 BMW Hindhead can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 BMW Hindhead on 01428605000 to make an appointment with our Motability specialist.

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Contact information

Address
Portsmouth Road
Bramshott Chase
Hindhead GU26 6FZ
GB
Get directions
Phone Number
Call Group 1 BMW Hindhead on 01428 605000
01428 605000
01428 605000
Website

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Email

SalesHindheadBMW@group1auto.co.uk

Feedback

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Reviews

Find or leave a review on Google

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Lee Middlemiss
  • Samuel Collier
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Faye Hutchings
  • Liam Hutchings
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Hindhead

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 BMW Hindhead

  • Rating 5.0
    Very happy with the service so far.
    Ian is attentive, responsive and makes me feel like an actual customer. Something that has been sorely lacking in my time with motability
    Response from Group 1 BMW Hindhead
    Hello Kirk,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you are very happy with the service you’ve received so far. It’s wonderful to know that Ian has been attentive and responsive, making you feel valued as a customer. We strive to provide the best experience possible, and your feedback is incredibly important to us.

    If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you at Group 1 BMW Hindhead.

    Kind Regards,
    Group 1 BMW Hindhead Team
  • Rating 5.0
    Lee was a great help very happy with my experience
    Response from Group 1 BMW Hindhead
    Dear Rosalie,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Lee was able to assist you and that you had a positive experience with us at Group 1 BMW Hindhead. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Group 1 BMW Hindhead
  • Rating 5.0
    Excellent service and a smooth transaction
    Response from Group 1 BMW Hindhead
    Hello Daniel,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent service and that your transaction went smoothly. Our team at Group 1 BMW Hindhead is dedicated to providing the best possible experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 5.0
    Motability service is always very efficient
    Response from Group 1 BMW Hindhead
    Hello Daniel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you find our Motability service efficient. Providing excellent service to our customers is our top priority, and your feedback is incredibly valuable to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 5.0
    Thankyou very much for all your support doing our car 👌👍
    Response from Group 1 BMW Hindhead
    Thank you for your 5-star review, and for choosing Hindhead BMW! We look forward to seeing you again soon.
  • Rating 5.0
    Was brilliant service thanks
    Response from Group 1 BMW Hindhead
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Ut was friendly and easy
    Response from Group 1 BMW Hindhead
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Easy to book, useful text and email reminder, well looked after, great courtesy car! 10/10
    Response from Group 1 BMW Hindhead
    Hi Matthew, thank you for taking the time to leave us this wonderful review, it is great to hear that you had a great experience with our aftersales team, we hope to see you again soon! Kind regards, Group 1 Hindhead BMW.
  • Rating 5.0
    Always professional and courteous
    Response from Group 1 BMW Hindhead
    Dear Nigel,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service to be professional and courteous. At Group 1 BMW Hindhead, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 5.0
    Great customer service as always!! Thanks to Garry who sorted out my loan car for the day while my break pads were being done!!
    Response from Group 1 BMW Hindhead
    Hello Jack,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Garry will be delighted to know that he could assist you with the loan car while your brake pads were being serviced. Providing excellent customer service is our top priority, and it's always rewarding to receive such positive feedback.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back to Group 1 BMW Hindhead.

    Best regards,
    Group 1 BMW Hindhead Team
  • Rating 5.0
    Great service and communication.
    Response from Group 1 BMW Hindhead
    Dear Mia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and communication at Group 1 BMW Hindhead. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 4.0
    Unfortunately when I booked in for MOT and asked about a service I was categorically informed that a service was not due. I therefore arranged to wait for my car. It turned out that a service was required and had to wait for three and a half hours!
    Response from Group 1 BMW Hindhead
    Dear John,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit for the MOT and service. It is important to us that our customers receive accurate information and efficient service, and we regret that this was not the case during your visit.

    We understand how valuable your time is, and we are sorry for the extended wait you had to endure. Please be assured that we are reviewing our processes to ensure that such misunderstandings do not occur in the future.

    Your feedback is invaluable in helping us improve our services, and we appreciate your patience and understanding. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Thank you for choosing the Motability Scheme at Group 1 BMW Hindhead. We hope to have the opportunity to serve you better in the future.

    Best regards,
    Group 1 BMW Hindhead
  • Rating 5.0
    Great customer service, fast service, friendly and professional I highly recommend Barons BMW Hindhead
    Response from Group 1 BMW Hindhead
    Hello Vincent,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received great customer service and found our team to be friendly and professional. It's wonderful to know that our fast service met your expectations. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Barons BMW Hindhead in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 5.0
    Top customer service, really nice environment 10/10
    Response from Group 1 BMW Hindhead
    Dear Matthew,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Group 1 BMW Hindhead. Providing top-notch customer service in a welcoming environment is our priority, and your feedback is incredibly rewarding.

    We truly appreciate your 10/10 rating and are delighted to know that we met your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Hindhead
  • Rating 3.0
    Unfortunately the MOT ramp was not working and although my brake oil service was done, I felt left on my own to sort out an alternative MOT. I was told that I didn't book in for 18th when it was booked in months ago. I was asked to take it for MOT early in June with very short notice and impossible to organise. Just feel that on this occasion, Hindhead was not on top of its game.
    Response from Group 1 BMW Hindhead
    Dear Catherine,

    Thank you for taking the time to share your feedback with us. I am sorry to hear about the inconvenience you experienced during your recent visit. It is our priority to ensure that every customer receives the best possible service, and I apologize that we fell short on this occasion.

    I understand the frustration caused by the issues with the MOT ramp and the scheduling confusion. We are actively working to address these concerns to prevent similar situations in the future. Your feedback is invaluable in helping us improve our services.

    Please feel free to reach out directly if there is anything further we can do to assist you. We hope to have the opportunity to serve you better in the future.

    Kind regards,
    Group 1 BMW Hindhead

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