Motability Scheme at TrustFord Byfleet
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00Closed Today Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Byfleet
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Byfleet on 01932332900 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Wintersells Road
Byfleet
West Byfleet KT14 7LF
GB
Phone Number
Call TrustFord Byfleet on 01932 332900
01932 332900
Website
Email
Reviews
Find or leave a review on Google
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00Closed Today Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | Closed |
| Sunday | Closed |
Motability service specialists:
- Thomas Esam
- Sean Thurgood
We recommend calling and booking an appointment before visiting.
Accessibility features at TrustFord Byfleet
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
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Reviews at TrustFord Byfleet
- Rating 5.0Oct 2, 2024On time very good job ,kept me informed on out come of.M O T,really good serviceResponse from TrustFord ByfleetOct 3, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 1.0Jun 6, 2024Collected the car and the fault wasn’t repaired so had to send straight back.Response from TrustFord ByfleetJun 6, 2024Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
- Rating 5.0Jan 9, 2024Door to door, perfect serviceResponse from TrustFord ByfleetJan 9, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Dec 22, 2023Very perlite and helpfulResponse from TrustFord ByfleetDec 27, 2023Hello Nicola D.. Thank you for taking the time to leave us a review about your visit.
- Rating 5.0Nov 23, 2023Very happy with the overall serviceResponse from TrustFord ByfleetNov 24, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Oct 25, 2023Excellent and very professional mechanicsResponse from TrustFord ByfleetOct 25, 2023Thank you for your high star rating.
- Rating 1.0Oct 3, 2023Zero. Sent messenger message to trust ford during my visit and email communication pending at their request . Staff confrontational and awkward included face pulling as they had the wrong time on their paperwork. Totally pointless situation caused by staff refusing to listenResponse from TrustFord ByfleetOct 3, 2023Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
- Rating 4.0Aug 31, 2023Lovely staff on deskResponse from TrustFord ByfleetAug 31, 2023Hello Harry S.. Thank you for taking the time to leave us a review about your visit.
- Rating 5.0Aug 24, 2023Effortless absolutely amazing thanks FordResponse from TrustFord ByfleetAug 24, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Jun 2, 2023A great serviceResponse from TrustFord ByfleetJun 5, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 20, 2023Great companyResponse from TrustFord ByfleetApr 20, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Jan 18, 2023Great customer service can't find a fault with tham as was very helpful all the time I was thereResponse from TrustFord ByfleetJan 18, 2023Hello Sandra and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0Nov 23, 2022Fantastic customer service. The man that collected my car and brought it back was very polite and easy to talk to. He also explained what was going to happen, and times etc. thoroughly.
Overall, a very pleasant experience. Very happy.Response from TrustFord ByfleetNov 24, 2022Hello Nichola, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet - Rating 4.0Nov 12, 2022Receptionist could of been more happier Quite sharp and dismissive when asked questionsResponse from TrustFord ByfleetNov 14, 2022thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Janet
- Rating 5.0Oct 7, 2022A huge improvement to previous service. Relieved and very pleased. Thankyou.Response from TrustFord ByfleetOct 7, 2022Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team, receives the recognition they deserve. Many thanks Janet
- Rating 5.0Oct 3, 2022Best customer serviceResponse from TrustFord ByfleetOct 3, 2022Hi David, Thank you for your high star rating. Many thanks Janet
- Rating 5.0Oct 1, 2022Stsff very helpful throughout booking and visit. Car also 200% better following it's serviceResponse from TrustFord ByfleetOct 3, 2022Hello Stephen and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0Aug 26, 2022Great staff very friendly decent service shame about waiting area sofa was very uncomfortableResponse from TrustFord ByfleetAug 26, 2022Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. I will pass your comments back to the dealership. Thank you Janet
- Rating 5.0Aug 20, 2022The people there are fantasticResponse from TrustFord ByfleetAug 22, 2022Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Jul 26, 2022Good information about pick up time and result of MOTResponse from TrustFord ByfleetJul 27, 2022Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet