Motability Scheme at TrustFord Bristol
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Bristol
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Bristol on 01172355630 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Winterstoke Road
Bristol BS3 2LB
GB
Phone Number
Call TrustFord Bristol on 0117 235 5630
0117 235 5630
Website
Email
Reviews
Find or leave a review on Google
Service centre details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Service centre details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability service specialists:
- Thomas Plumley
- Nicola Berryman
- Clive Spillane
- Philippa Fisher
We recommend calling and booking an appointment before visiting.
Accessibility features at TrustFord Bristol
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
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Reviews at TrustFord Bristol
- Rating 1.0Sep 23, 2025Shocking communication with the customer, cant be bothered to answer the phone and once do they seem to know nothing
- Rating 5.0Sep 18, 2025Brilliant service from the garage apart from it took along time for the service to be approved by mobilityResponse from TrustFord BristolSep 19, 2025Dear Rebecca E.,
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you found our service brilliant. Your feedback is incredibly valuable to us, and we appreciate your patience regarding the approval process with Motability. We are continuously working to improve our services and streamline processes to ensure a smoother experience for our customers.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Bristol.
Best regards,
TrustFord Bristol Team - Rating 5.0Aug 27, 2025Great service of my Motability car pick up and dropped off on time and with care would recommend.Response from TrustFord BristolAug 28, 2025Hi Hannah B.,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with the pick-up and drop-off service of your Motability car. Our team always strives to provide timely and careful service, and it's fantastic to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
The TrustFord Bristol Team - Rating 5.0Aug 27, 2025Very good helped well sent me videos on work they weee doingResponse from TrustFord BristolAug 28, 2025Hello David G.,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us and that the videos we sent were helpful. Our team at TrustFord Bristol is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Bristol Team - Rating 1.0Aug 15, 2025I took car in for mit at 07.30 lady on desk took details said mot takes 1 hr . I left there at 1500 hrs disabled hubby home alone (I’m his carer) no local transport to get bk they kept saying awaiting email from motability re to replace 2 tyres . You should say the car will be here all dayResponse from TrustFord BristolAug 17, 2025Dear Dennis,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience you faced during your recent visit for the MOT. We understand how important it is for you to manage your time effectively, especially given your responsibilities as a carer.
It is concerning to learn that the communication regarding the duration of the service was not clear, and that you were left waiting longer than expected. We are committed to improving our processes and ensuring that our customers are kept informed about any delays or issues that may arise.
Your feedback is invaluable to us, and we will be reviewing our procedures to prevent similar situations in the future. If there is anything further we can do to address your concerns, please do not hesitate to reach out.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
TrustFord Bristol Team - Rating 5.0Mar 12, 2025Very goodResponse from TrustFord BristolMar 12, 2025We are so happy to hear you had such a great experience.
- Rating 1.0Feb 24, 2025Again car not done drop of at 8am not done by 4pm had to speak to manager to try and get car back by 9am the following day as I had an hospital appointmentResponse from TrustFord BristolFeb 24, 2025Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
- Rating 5.0Feb 21, 2025Car collected from home as arranged and delivered back after MOT.Response from TrustFord BristolFeb 21, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these comments back to management at the dealership for all to see. Many thanks Janet
- Rating 4.0Jan 20, 2025It was good took longer than expected and didn't fix what needed to be fixedResponse from TrustFord BristolJan 20, 2025Thank you for taking your time to leave this feedback. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
- Rating 5.0Dec 14, 2024Excellent service as alwaysResponse from TrustFord BristolDec 16, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Sep 5, 2024I am very satisfied my car was collected and returned safely and must say very cleanResponse from TrustFord BristolSep 6, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Aug 21, 2024Excellent service very happy how quickly it was done .Response from TrustFord BristolAug 22, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Jul 25, 2024They are really good when taking to themResponse from TrustFord BristolJul 25, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Jun 17, 2024A good job was done all round very efficient and even hoover out car which I did not except seeing the car just went in for oil changeResponse from TrustFord BristolJun 18, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Mar 1, 2024Excellent service, pick up and return really helpfulResponse from TrustFord BristolMar 1, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Dec 1, 2023Absolutely brilliantResponse from TrustFord BristolDec 1, 2023Thank you for your high star rating.
- Rating 5.0Dec 1, 2023Very friendly, quick and professionalResponse from TrustFord BristolDec 1, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Nov 17, 2023Good customer serviceResponse from TrustFord BristolNov 20, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Nov 16, 2023They was fantastic they rang me in the morning to tell me what time they be here roughly They picked the car up and bring it back they even cleaned it in and out. I will recommend them again and I will even keep to them nowResponse from TrustFord BristolNov 16, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Oct 23, 2023Service was great only thing I got to say is I wouldn't take it down on a Saturday again as the care wasn't taken with the cleaning I no its a free service but it still needs to be done to a good standardResponse from TrustFord BristolOct 23, 2023Thank you for taking your time to leave this review. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience with our communication. We strive to provide excellent service, and it seems we have fallen short in your case.
Your comments are important to us, and we are committed to addressing the issues you've raised. Please know that we are reviewing our processes to ensure that our team is better equipped to assist our customers promptly and effectively.
If you would like to discuss your experience further, please feel free to reach out to us directly. We value your input and hope to have the opportunity to improve your experience with us in the future.
Kind regards,
TrustFord Bristol - Motability Scheme Team