Motability Scheme at Vertu Ford Cheltenham

4.9
Rating 4.9
(128 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Cheltenham

Motability Scheme at Vertu Ford Cheltenham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Cheltenham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Cheltenham on 03445585390 to make an appointment with our Motability specialist.

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Contact information

Address
Hayden Road
off Tewkesbury Road
Cheltenham GL51 0SJ
GB
Get directions
Phone Number
Call Vertu Ford Cheltenham on 0344 558 5390
0344 558 5390
0344 558 5390
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Neil Richardson
  • Shelley Goodwin
  • Simon Bill
  • Nicole Sismova
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Kerenza Mann
  • Anthony Rose
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Cheltenham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Cheltenham

  • Rating 5.0
    Very welcoming, great customer service. Gave plenty of time during handover of the car and gave me the opportunity to ask questions
    Response from Vertu Ford Cheltenham
    Dear Nicola W.,

    Thank you so much for your wonderful review! We are thrilled to hear that you felt welcomed and appreciated the customer service during your visit. It’s great to know that the handover process met your expectations and that you had ample opportunity to ask any questions. Your feedback is incredibly valuable to us, and we’re delighted to have been able to assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Cheltenham.

    Best regards,
    The Motability Scheme Team at Vertu Ford Cheltenham
    Danielle
  • Rating 5.0
    Very nice and friendly and the updates were brilliant and even with a video so I know exact what was done
    Response from Vertu Ford Cheltenham
    Hello Sophie

    Thank you so much for your wonderful review! We're thrilled to hear that you found our team nice and friendly, and that the updates, including the video, were helpful for you. It's great to know that we could provide you with a clear understanding of the work done. Your feedback is incredibly valuable to us, and we're delighted that you had such a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford Cheltenham
  • Rating 5.0
    Exelent service and brillent help
    Response from Vertu Ford Cheltenham
    Dear Keith

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service and brilliant help during your visit to Vertu Ford Cheltenham. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Fab service. Thank u. Very helpful and explained how it all works as this is my first mobility car.
    Response from Vertu Ford Cheltenham
    Hello Melanie,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fab experience with us at Vertu Ford Cheltenham. It's great to know that our team was able to help you understand how everything works with your first mobility car. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Excellent Customer Service.
    Response from Vertu Ford Cheltenham
    Hello Sandra

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Vertu Ford Cheltenham. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    The team were friendly and explained what was happening at each step of the process. Happy to answer any questions I had. I would recommend Vertu Ford Cheltenham.
    Response from Vertu Ford Cheltenham
    Hello Charlie

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team at Vertu Ford Cheltenham was able to provide you with friendly and informative service throughout your visit. It's wonderful to know that all your questions were answered and that you felt comfortable with the process. Your recommendation means a lot to us, and we're delighted to have earned your trust and a 5-star rating. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards, Dawn
    The Vertu Ford Cheltenham Team
  • Rating 5.0
    Explained everything made experience very easy
    Response from Vertu Ford Cheltenham
    Hello Jeffrey,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that your experience with us was smooth and easy. Our team at Vertu Ford Cheltenham always strives to provide clear and helpful explanations to ensure our customers feel confident and informed. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    .
    Response from Vertu Ford Cheltenham
    Dear Wayne

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Vertu Ford Cheltenham. Your feedback is incredibly valuable, and we are delighted to know that our services met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    We had a great experience and are very happy with the service we received. The scheme was well explained to us and any questions we had were answered.
    Response from Vertu Ford Cheltenham
    Hello Charlie

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience and are very happy with the service you received at Vertu Ford Cheltenham. It's wonderful to know that the Motability Scheme was well explained and that all your questions were answered. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent explained everything very happy with service
    Response from Vertu Ford Cheltenham
    Hello Jeffrey,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Ford Cheltenham. Our team is dedicated to providing top-notch service, and it's fantastic to know that everything was explained clearly and that you are very happy with the service you received.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Polite efficient respectful even washed my car and vacuumed front foot wells
    Response from Vertu Ford Cheltenham
    Dear Susan

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service polite, efficient, and respectful. It's great to know that the extra touches, like washing your car and vacuuming the front foot wells, made a positive impression. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Great service Great staff Great management
    Response from Vertu Ford Cheltenham
    Hello Jeffrey,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our service, staff, and management at Vertu Ford Cheltenham. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Neil was very knowledgeable, understood exactly what I wanted and also managed to sort the car within 2 weeks. Amazing
    Response from Vertu Ford Cheltenham
    Dear Toni

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Neil was able to assist you effectively and that you were pleased with the quick turnaround in sorting your car. Providing knowledgeable and efficient service is something we strive for, and it's fantastic to know we met your expectations.

    Your positive experience is incredibly important to us, and your kind words motivate us to continue delivering the best service possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Ford Cheltenham.

    Best regards,

    Keith
  • Rating 5.0
    Very good. Neil was very knowledgeable and honest.
    Response from Vertu Ford Cheltenham
    Hello Toni

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a very good experience with us at Vertu Ford Cheltenham. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Very easy to understand yes Very happy
    Response from Vertu Ford Cheltenham
    Dear Theresa G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our services easy to understand and that you are very happy with your experience at Vertu Ford Cheltenham. Your satisfaction is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Fast efficient service as always.
    Response from Vertu Ford Cheltenham
    Hello John

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you consistently experience fast and efficient service with us at Vertu Ford Cheltenham. Your satisfaction is our top priority, and it's wonderful to know that we are meeting your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Excellent service, very friendly, very helpful and extremely professional...whole experience was 10/10 many thanks.
    Response from Vertu Ford Cheltenham
    Hello Adrian,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience at Vertu Ford Cheltenham. Our team strives to provide friendly, helpful, and professional service to all our customers, and it's fantastic to know we hit the mark for you. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out. Many thanks once again!

    Best regards,
    Dean
  • Rating 5.0
    I am very satisfied. The seller was fully professional, and very nice. If everyone was like this, you would have sold more cars. Thank you very much.
    Response from Vertu Ford Cheltenham
    Dear Zbigniew K.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Vertu Ford Cheltenham. Our goal is to provide professional and friendly service to all our customers, and it’s incredibly rewarding to know that we met your expectations.

    Your kind words and perfect rating are greatly appreciated and will be shared with our team. We hope to continue serving you with the same level of excellence in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Keith
  • Rating 5.0
    Very nice service and very nice atmosphere
    Response from Vertu Ford Cheltenham
    Hello Zbigniew,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed our service and the atmosphere at Vertu Ford Cheltenham. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best experience possible for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza.
  • Rating 5.0
    Excellent from start to finish. Kept us updated at all times
    Response from Vertu Ford Cheltenham
    Hello Jamie C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us from start to finish. Keeping our customers updated is a top priority, and we're delighted to know that it made a positive impact on your experience. Your feedback is greatly appreciated and motivates our team to continue delivering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.

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