Motability Scheme at Sytner Mercedes-Benz of Cheltenham & Gloucester
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Cheltenham Rd East
Gloucester GL2 9QJ
GB
Phone Number
Call Sytner Mercedes-Benz of Cheltenham & Gloucester on 01452 854700
01452 854700
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Ryan Pearse
- James Seddon
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Craig Green
- Victoria Moore
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Cheltenham & Gloucester
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz of Cheltenham & Gloucester
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Cheltenham & Gloucester can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Cheltenham & Gloucester on 01452854700 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz of Cheltenham & Gloucester
- Rating 5.0Jun 6, 2025Excellent and so helpful
- Rating 5.0May 19, 2025ExcellentResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterMay 20, 2025Dear Dawn
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Mercedes-Benz of Cheltenham & Gloucester. Your feedback is incredibly valuable to us, and it’s always rewarding to know that we are meeting the needs of our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Nicola Lee
Divisional Customer Experience Manager
Sytner Mercedes-Benz - Rating 5.0Mar 18, 2025Ryan was fantastic from start to finish .
we have had the same car since my husbands stroke 15 years ago as he finds it cognitively difficult to adjust to changes and gets very anxious . Ryan was very patient on our visits to ensure soumitra felt safe transferring into the car and out .
Also he took his time on hand over to ensure I was comfortable with all its new technology . Things have certainly moved on in 17 years.
I cannot thank Ryan enough for his professionalism and reassurance through the whole process .Response from Sytner Mercedes-Benz of Cheltenham & GloucesterMar 18, 2025Dear Soumitra, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of Cheltenham & Gloucester. I am delighted to learn that you received great service from
us and that you thought the team deserved some appreciation. Ryan is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Mar 9, 2025ExcellentResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterMar 10, 2025Dear Hilary, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Cheltenham & Gloucester. We hope that the good experience you had will be repeated by
many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Jan 24, 2025Efficient smooth processResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterJan 27, 2025Dear Hilary, Thank you for your fantastic feedback concerning your experience with Mercedes-Benz of Cheltenham & Gloucester. It is always a pleasure to receive comments of thanks and praise from our customers since we strive to achieve the highest level of customer satisfaction. We hope you will have many delightful years of service with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Dec 24, 2024ExcellentResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterJan 2, 2025Hello Julia, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Cheltenham & Gloucester, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 25, 2024Jess Smith was amazing , she kept us updated and made the process very easy. She understood my needs and challenges and treated me with respect, with her professionalism. Jess made the experience easy and exciting. Thank you so much JessResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterNov 26, 2024Dear Carol, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of Cheltenham & Gloucester. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Jess is really focused on delivering an exceptional customer experience and I will be sure to let her know that she has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kindest regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Nov 19, 2024excellentResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterNov 19, 2024Dear Tara, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Cheltenham & Gloucester, I’m so pleased to learn that you enjoyed your experience with us. Kind Regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0May 21, 2024Excellent customer service from my Mercedes dealership as always!Response from Sytner Mercedes-Benz of Cheltenham & GloucesterMay 22, 2024Good morning Steven, Thank you for sharing such lovely feedback for the team here at Mercedes-Benz of Cheltenham & Gloucester. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you so well. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 20, 2024Robin from Mercedes was great, made me feel at ease.Response from Sytner Mercedes-Benz of Cheltenham & GloucesterFeb 21, 2024Dear Oliver, What a wonderful review! Robin is delighted to receive such praise and sends you their thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. I appreciate you letting me know about your experience and I am really pleased we looked after you and your car. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Feb 9, 2024Excellent communication. Would recommend ++Response from Sytner Mercedes-Benz of Cheltenham & GloucesterFeb 13, 2024Dear Hilary, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service. - Rating 5.0Aug 22, 2023Thank you for your reply Nicola.
I did have a good experience at Sytner.Response from Sytner Mercedes-Benz of Cheltenham & GloucesterAug 25, 2023Hello Alan, I am sorry that you have been asked for additional feedback, I believe that this survey was sent directly from Motability, On behalf of Mercedes-Benz of Cheltenham & Gloucester, apologise for the frustration caused. Best regards, Nicola Lee - Customer Experience Manager - Rating 5.0Jul 10, 2023Fantastic customer service, as usual
Ralph CantrillResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterJul 13, 2023Hello Ralph, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Cheltenham & Gloucester, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager - Rating 5.0Apr 5, 2023Professional from Start to Completion of Service.Response from Sytner Mercedes-Benz of Cheltenham & GloucesterApr 5, 2023Hello Roger, Thank you for taking the time out to share your 5* rating and review for the team here at Mercedes-Benz of Cheltenham & Gloucester, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0Feb 20, 2023Great customer serviceResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterFeb 20, 2023Hello Leo, Thank you so much for your lovely review. I am so pleased you are happy with our customer service and that you had a great experience with us. I will be sure to pass on your feedback to the team. Kind regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0Jan 5, 2023Professional and friendly from start to finish of the MOT.Response from Sytner Mercedes-Benz of Cheltenham & GloucesterJan 8, 2023Hello Roger, Thank you very much for sharing your lovely review regarding following your recent MOT. I'm so pleased to hear that you received professional and friendly service from our team as this is something that we pride ourselves on. Please do let us know if there is anything we can support you on in the future, we are always here to welcome you back. Kind regards, Nicola Lee - Customer Experience Manager
- Rating 1.0Dec 20, 2022When I contracted car - I asked specifically if they collected when necessary. Since then they have gone back on that agreementResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterDec 21, 2022Hello Megan, Thank you for your constructive feedback, we are looking at our collection and delivery service for the future. We always aim to be as flexible and helpful as possible, as we try and accommodate different service needs of our customers. Your comments have been noted and will be shared with our Head of Business for his consideration. I personally apologise for the disappointment and inconvenience caused. Best regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Dec 6, 2022Fantastic great cars great service nothing bad to say I would recommend to many oneResponse from Sytner Mercedes-Benz of Cheltenham & GloucesterDec 8, 2022Good morning Shirley, Thank you so much for sharing your lovely review. I'm so pleased you are happy with our service and that you had a great experience with us. I will be sure to pass on your feedback to the team. We value your super recommendation to others and look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Nov 16, 2022Excellent service thank you to all staff members involved with your helpful and friendly support.Response from Sytner Mercedes-Benz of Cheltenham & GloucesterNov 21, 2022Hello Colin, Thank you so much for sharing your review and for your incredibly kind comments about our team here at Mercedes-Benz of Cheltenham & Gloucester. To say that feedback like this brings us a great sense of pride is an understatement. I will be sure to forward your comments onto the team and we look forward to keeping up this great service when you return in the future. Kindest regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Nov 4, 2022Amazing customer service as always!Response from Sytner Mercedes-Benz of Cheltenham & GloucesterNov 4, 2022Hello Tracy, Thank you for awarding us an excellent 5* rating and review, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
Thank you so much for your wonderful review! We are thrilled to hear that you found our service excellent and helpful. At Mercedes-Benz of Cheltenham & Gloucester, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards
Nicola Lee
Divisional Customer Experience Manager