Motability Scheme at Dales Renault Summercourt

4.8
Rating 4.8
(60 reviews)
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:00Closed Today
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Contact information

Address
Chapeltown
Summercourt
Newquay TR8 5YA
GB
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Phone Number
Call Dales Renault Summercourt on 01872 510888
01872 510888
01872 510888
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Andrew Arthur
  • Shane O'Reilly
  • Daniel Parnell
  • Justin Playford
  • Aston Porter
  • Alex Anderson
  • Jacob Langford
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Catriona Mackinnon
  • Kersty Prentice
  • Abigail Jones
  • Tom Whittaker
We recommend calling and booking an appointment before visiting.
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Accessibility features at Dales Renault Summercourt

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Dales Renault Summercourt

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Dales Renault Summercourt can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Dales Renault Summercourt on 01872510888 to make an appointment with our Motability specialist.

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Reviews at Dales Renault Summercourt

  • Rating 5.0
    Excellent
    Response from Dales Renault Summercourt
    Thanks for your 5* review Ian, we're happy to have been able to help. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Very friendly helpful sales person. Felt like he went out of his way and got me into the car I wanted.
    Response from Dales Renault Summercourt
    Hi Anthony, thank you for taking the time to leave us your feedback for the team. We're pleased to hear everything went well and that you have found a car you are happy with. We look forward to seeing you again soon and remain available if you have any further questions in the mean time. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    The gentleman I dealt with was brilliant, really helpful and was able to answer every question. He made me feel completely informed when choosing my first ever car! The showroom was clean and tidy and their coffee machine made amazing hot chocolates!
    Response from Dales Renault Summercourt
    Thank you so much for your wonderful review, we hope you enjoy your new car. If there's anything else we can do to help at this time please let us know. Kind Regards - Dales Renault, Summercourt
  • Rating 5.0
    Everything I hoped for when ordering and collecting my new car.
    Response from Dales Renault Summercourt
    Thank you for your review Diana, great to hear you are happy with your new car and the service provided. If there's anything else we can do to help please let us know. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Just excellent all round
    Response from Dales Renault Summercourt
    Thank you for your 5* review Andrew, we're pleased everything went well and look forward to seeing you again soon. Kind Regards - Dales Renault, Summercourt
  • Rating 5.0
    Helpful and friendly experience
    Response from Dales Renault Summercourt
    Thank you for your 5* review Michael, we really appreciate it. It's great to hear that the team have been able to provide such good service. If there's anything else we can do to help please let us know, otherwise we shall look forward to seeing you again soon. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Excellent device and informative help from sales person Aston.
    Response from Dales Renault Summercourt
    Thank you for your 5* review Helen, we will pass your kind comments along to Aston. We look forward to seeing you again soon and remain available if you have any further questions at this time. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Very smooth transaction and very good staff
    Response from Dales Renault Summercourt
    Thank you for your review and comments for our team Simon, we hope you enjoy your new car. If there is anything we could have improved to earn a 5* rating we would really appreciate your feedback as we are always trying to ensure every customer receives the best possible service. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Excellent informative team
    Response from Dales Renault Summercourt
    Thank you for your feedback Jane, it's great to hear you were pleased with the service provided by our team. We look forward to seeing you again soon! All the best - Dales Renault, Summercourt
  • Rating 5.0
    Very helpful after I had been let down by VW got me what I needed very quickly thanks to all.
    Response from Dales Renault Summercourt
    Hi Daren, we're happy to have been able to help. All the best with your new car and thank you for leaving us a review. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Couldn’t have done any more to help very informative and friendly great to deal with
    Response from Dales Renault Summercourt
    Thank you for your review Daren, we're pleased to hear our team were able to help and look forward to seeing you again soon. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    No problems
    Response from Dales Renault Summercourt
    Thank you for your review Kim, we're pleased to hear your service went well. All the best - Dales Renault, Summercourt
  • Rating 5.0
    Fast service. Extremely helpful staff. An all round pleasant experience
    Response from Dales Renault Summercourt
    Thank you for your excellent 5* review, great to hear everything went well with your service. Kind Regards - Dales Renault, Summercourt
  • Rating 5.0
    Very good and knowledgeable Jacob was very professional
    Response from Dales Renault Summercourt
    Hi John, thanks for your feedback and comments for Jacob. We are delighted to hear that everything went well. All the best - Dales Renault, Summercourt
  • Rating 5.0
    Brilliant service!
    Response from Dales Renault Summercourt
    Thank you for your 5* review Penelope, we're delighted that you were happy with your visit. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Aston made the process very easy , first class salesman and very helpful
    Response from Dales Renault Summercourt
    Thank you for your 5* review Karen, and for your feedback for Aston. We're pleased to hear he was able to provide such excellent service. All the best - Dales Renault, Summercourt
  • Rating 5.0
    Staff could not have been kinder or more helpful
    Response from Dales Renault Summercourt
    Hi Jonathan, thank you for your review. It's great to hear everything went well and our staff were able to provide such a high level of service. Please feel free to get in touch if there's anything else we can help you with at this time. Many Thanks - Dales Renault, Summercourt
  • Rating 5.0
    Excellent easy and informative.
    Response from Dales Renault Summercourt
    Thank you for your review Martin, we're pleased to hear everything went well. We hope you enjoy your new car and look forward to seeing you again in the future. All the best - Dales Renault, Summercourt
  • Rating 5.0
    Very happy car delivered 18 days early
    The sales man was very helpful and did what he told us an honest car sales Man who ever heard of that
    Response from Dales Renault Summercourt
    We're happy to have been able to help Fred, great to hear that you got your car early. We hope you enjoy it! All the best - Dales Renault, Summercourt
  • Rating 3.0
    Although booked in for both an MOT and service, it took much longer than I was told to allow. Ie, well over four hours instead of the two and a half I was told to allow. So lots of heel kicking! Plus I was advised by phone whilst the car was there, that I needed new brake pads, although I hadn’t done even 8000 miles and was told during this conversation that I could leave the car with Dales that day, until such time they could do this as they couldn’t do it that day, or rebook another date. After consideration and conferring with my husband how this could be achieved we decided that as we needed the car, I should not return home direct from Truro with him, which was our first thought, but go back to Dales pick up the car and rebook it. This was really a nuisance as we live quite some distance from Dales. On arrival and after expressing the facts, a different receptionist argued that this is not what had been said to me but it most definitely had been! Also it was suddenly found I didn’t after all this need new brake pads! I notice on the info of work etc., I “declined” a puncture repair kit. Actually, I was told the existing kit would shortly be out of date but they didn’t have one, and if they got one it would be too large to post. Was I really expected to motor all the way to Dales again, nearly an hour from my home, to pick one up? As it happened, I have one of my own plus the fact I had bought a replacement tyre which was in the boot, and had escaped their notice. The receptionist was pleased I had my own but I certainly didn’t “decline” one from Dales.
    Upsettingly when I voiced my feelings on arrival to collect the car, I was advised by the second receptionist in no uncertain manner, that the first receptionist (who had been most pleasant)had not said that I needed new pads which she most certainly had, because my husband and I had tried to come up with a satisfactory plan on how to manage a) the future journey to Dales as we both have many upcoming hospital appointments so booking dates is difficult, and b) how we would manage the next day with only one vehicle.
    I have always had respect for the way Dales have serviced the car, but this time because of the things mentioned, I can’t give a higher review.
    Response from Dales Renault Summercourt
    Hi Diana, we're sorry to hear your visit was less than positive. We always try and provide excellent customer service, and although we are disappointed to hear about your time with us we appreciate you leaving your feedback so we can look to improve in the future. Your comments have been passed along to our service manager, but if you still have any urgent concerns regarding the service or MOT please feel free to get in touch so that we can try our best to resolve them to your satisfaction. Many Thanks - Dales Renault, Summercourt

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