Motability Scheme at Vertu Volvo Plymouth

Motability Scheme at Vertu Volvo Plymouth

4.6
Rating 4.6
(25 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Contact information

Address
56 Oreston Road
Plymouth PL9 7JQ
GB
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Phone Number
Call Vertu Volvo Plymouth on 01752 925569
01752 925569
01752 925569
Website

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Email

admin@enquiries.co.uk

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Sebastian Voicu
  • Matt Carne
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volvo Plymouth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Vertu Volvo Plymouth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Vertu Volvo Plymouth can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volvo Plymouth on 01752925569 to make an appointment with our Motability Scheme specialist.

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Reviews at Vertu Volvo Plymouth

  • Rating 5.0
    George was extremely helpful has excellent customer service skills.
    Response from Vertu Volvo Plymouth
    Dear Carole,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that George was able to assist you effectively and that his customer service skills made a positive impact on your experience. Your feedback is greatly appreciated and will be shared with George and the rest of our team.

    We are committed to providing excellent service to all our customers, and your kind words motivate us to continue striving for excellence. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    Kerry
  • Rating 5.0
    Knowledgable staff and a great experience throughout the entire ordering process.
    Response from Vertu Volvo Plymouth
    Hello Lee

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us and found our staff knowledgeable throughout your ordering process. At Vertu Volvo Plymouth, we strive to provide the best service possible, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    The dealership where fantastic, took me on a test drive,the salesman was a great person who made it easy
    Response from Vertu Volvo Plymouth
    Dear Alan

    Thank you so much for taking the time to share your experience with us at Vertu Volvo Plymouth. We are thrilled to hear that you had a fantastic visit and enjoyed your test drive. Our team, especially our sales staff, strives to make every customer feel comfortable and at ease, so it's wonderful to know that we succeeded in making your experience a positive one.

    Your feedback is incredibly valuable to us, and your kind words motivate us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out.

    We look forward to seeing you again in the future!

    Best regards, Dawn

  • Rating 5.0
    Excellent customer service
    Response from Vertu Volvo Plymouth
    Hello Kathryn L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at Vertu Volvo Plymouth. Our team is dedicated to providing the best possible service, and your feedback is incredibly rewarding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Great customer service. May could do with a carport for customer collection. As it was absolutely raining hard and we got wet trying to look around the car.
    Response from Vertu Volvo Plymouth
    Dear Susan,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you were pleased with the customer service you received at Vertu Volvo Plymouth. Your feedback is incredibly valuable to us, and we appreciate your suggestion regarding a carport for customer collection. We understand how important it is to have a comfortable and convenient experience, especially in challenging weather conditions, and we will certainly take your comments into consideration as we strive to improve our facilities.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,

    Matthew
  • Rating 5.0
    Really helpful. Very understanding. Only small thing they need a bigger car park
    Response from Vertu Volvo Plymouth
    Dear Naomi E.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our team to be really helpful and understanding. Your feedback is incredibly valuable to us, and we're glad that we could provide you with a positive experience.

    We also appreciate your suggestion regarding the car park. We are always looking for ways to improve our services and facilities, and your input helps us in that process.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Volvo Plymouth. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent.
    Our advisor (Kyle Richardson) was extremely knowledgeable and spent plenty of time showing us around the vehicle and explaining everything to ensure that it was the right choice.
    Would highly recommend Vertu Volvo Plymouth.
    Response from Vertu Volvo Plymouth
    Dear Joanna,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with our advisor, Kyle Richardson. It's great to know that his knowledge and dedication helped you feel confident in your choice. Your recommendation means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Fantastic really happy
    Response from Vertu Volvo Plymouth
    Hello Samuel W.,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you're really happy with your experience at Vertu Volvo Plymouth. Providing excellent service and ensuring our customers are satisfied with their mobility equipment is our top priority. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Excellent. No rushing, allowed plenty of time to examine the car and all its features and explain availability. There was nothing our advisor couldn’t answer and has been available whenever I thought of another question.
    Response from Vertu Volvo Plymouth
    Dear Joanna,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience at Vertu Volvo Plymouth. Our team strives to provide thorough and attentive service, and it's fantastic to know that you felt well-supported throughout your visit.

    We are delighted that our advisor was able to answer all your questions and be available whenever you needed further assistance. Your satisfaction is our top priority, and your kind words are a great encouragement to our team.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 1.0
    Lied didn’t know the program that well
    Response from Vertu Volvo Plymouth
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YTSW1011 Kind regards Dawn
  • Rating 5.0
    Great from start to finish.
    Response from Vertu Volvo Plymouth
    Hello Charles

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience from start to finish. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Volvo Plymouth.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Volvo Plymouth
  • Rating 5.0
    Really nice sales person. Knew all about the car and mobility scheme.
    Response from Vertu Volvo Plymouth
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our sales team at Vertu Volvo Plymouth. It's great to know that our staff's knowledge about the car and the Motability Scheme met your expectations. Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you. If you have any further questions or need additional support, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Exceptional service and could not have got better better service
    Response from Vertu Volvo Plymouth
    Hello Kevin,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received exceptional service at Vertu Volvo Plymouth. Our team is dedicated to providing the best possible service to our customers, and your feedback is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 1.0
    My car not due a mot
    Response from Vertu Volvo Plymouth
    Dear Edward,

    Good afternoon. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1ED1010

    Kind regards
    Dean
  • Rating 5.0
    Brilliant customer service .
    Response from Vertu Volvo Plymouth
    Hello Samuel

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our customer service at Vertu Volvo Plymouth. Our team is dedicated to providing the best service possible, and it’s always rewarding to know when we’ve met our customers' expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    George was so helpful all the way through
    They all made us so welcome thank you.
    Response from Vertu Volvo Plymouth
    Hello Angela

    Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that George and the team made you feel welcome and were able to assist you throughout your experience with us. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Vertu Volvo Plymouth.

    Best regards,
    Keith
  • Rating 5.0
    They were so helpful, and due to my severe anxiety, very patient and reassuring. Seemed to get as much out of handing the car over to me as I got receiving it.
    Response from Vertu Volvo Plymouth
    Hello Kate,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that our team was able to provide you with the patience and reassurance you needed during your visit. It's incredibly rewarding to know that the experience was as fulfilling for us as it was for you. Your kind words and perfect rating mean a lot to us and motivate us to continue delivering exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best wishes,
    Dean
  • Rating 5.0
    All good but a lot to take in with all the screen functions. I couldn’t get various things to work ie download of manual , connect to internet , voice input.
    Response from Vertu Volvo Plymouth
    Hello Janice,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating! We're delighted to hear that you had a positive experience overall. We understand that the screen functions can be a bit overwhelming at first, and we're here to help you get the most out of your equipment.

    If you're having trouble with downloading the manual, connecting to the internet, or using voice input, please don't hesitate to reach out to us. Our team is more than happy to assist you with any questions or issues you might have. We want to ensure that you feel comfortable and confident using all the features available to you.

    Thank you once again for your feedback, and we look forward to assisting you further.

    Best regards,
    Dean
  • Rating 5.0
    Excellent service and took all the worry out of the Procedure
    Response from Vertu Volvo Plymouth
    Dear Angela L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Vertu Volvo Plymouth. Our team is dedicated to making the process as smooth and worry-free as possible, and your kind words affirm that we are on the right track.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    Highly Recommend this dealership, they were very accomodating and knowledgeable. The customer service from George was excellent.
    Response from Vertu Volvo Plymouth
    Hello Stephen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Volvo Plymouth. It's fantastic to know that George and the rest of our team were able to provide you with excellent customer service and accommodate your needs. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Keith

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