Motability Scheme at Vertu Volvo Truro

Motability Scheme at Vertu Volvo Truro

4.8
Rating 4.8
(44 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volvo Truro

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volvo Truro can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volvo Truro on 01872461487 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Threemilestone Industrial Estate
Threemilestone
Truro TR4 9LD
GB
Get directions
Phone Number
Call Vertu Volvo Truro on 01872 461487
01872 461487
01872 461487
Website

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Email

admin@enquiries.co.uk

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Brett Willey
  • Joseph Venn
  • Viktoriia Huivan+
  • Chris Chapman
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Chris Dawson
  • Annabel Elvin
  • Laurence Homes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volvo Truro

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volvo Truro

  • Rating 1.0
    Written with one of Jacob’s carers, who attended Vertu Volvo Truro with him.

    Our experience with Vertu Volvo was, sadly, deeply distressing. It began positively: staff were friendly, sensitive, and made a genuine effort to include Jacob. The test drive itself was a good experience. Unfortunately, what followed completely undermined that initial goodwill.

    From the outset, we were very clear — on multiple occasions — that we were not ready to order a car. Jacob wanted his other carer to be present for such a decision, but he was unable to attend at the time as he was caring for his mother, who has Alzheimer’s. This was clearly explained.

    Despite this, we were repeatedly reassured by Chris at every step that we were not committing to or ordering a vehicle. We were told the process was merely being demonstrated for clarity and expediency, and that nothing would be submitted until we returned with Jacob’s other carer, whose input was essential as he would also be a named driver when caring for Jacob.

    It was therefore extremely upsetting to later realise that the car had, in fact, been ordered in a way that committed Jacob when he had been assured he hadn’t.

    When I immediately questioned this on his behalf and asked whether we were truly not committed — as we had been explicitly assured only moments earlier — we were told that cancelling would require a “very good reason” and that Jacob might even lose his Motability entitlement if he did not proceed with the Volvo.

    This was appalling. The fear-based implication and contradiction of previous assurances caused Jacob significant distress. He was left extremely anxious, did not sleep that night, and felt completely misled. Jacob lives with physical illness, but also important to this situation PTSD stemming from childhood abuse and neglect.

    This experience severely damaged his confidence and turned what should have been a positive step toward greater independence into a deeply upsetting ordeal.

    In contrast, the following day Jacob visited Vospers Ford, who were outstanding. They spent hours supporting him, helping him regain confidence, and ensuring he chose a vehicle that genuinely suited both him and both of his carers. They listened — something that did not happen at Vertu Volvo — and helped him select an electric car, what he wanted, despite the Volvo dealership having previously told him he “shouldn’t”.

    This experience with Vertu Volvo left Jacob feeling pressured, misinformed, and unsafe in what should have been a supportive and transparent process. That is not acceptable, particularly when working with vulnerable customers and Vertu Volvo failed on this occasion.
    Response from Vertu Volvo Truro
    Good afternoon, We are naturally hugely disappointed that Jacob & yourself have been left feeling this way.
    As a long-standing Motability dealer partner we have years of experience and many very happy customers who appreciate our care & attention when choosing their new Motability vehicle, particularly when dealing with more vulnerable customers, so it is important to understand what went wrong and how we can ensure this doesn't happen again.
    We would welcome the opportunity to discuss this with you, should you be willing to do so. If so, please call 01872 326161 asking for myself or Brett Willey, Sales Manager.
    Kind regards
    Tom Rothwell
    General Manager
  • Rating 5.0
    First class service and felt truly looked after.
    Response from Vertu Volvo Truro
    Dear Ian

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received first-class service and felt truly looked after during your visit. At Vertu Volvo Truro, we strive to provide exceptional service to all our customers, and your feedback is a testament to our team's dedication.

    Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best experience possible. If there is anything more we can do for you, please don't hesitate to reach out.

    We look forward to welcoming you back in the future.

    Best regards,

    Dean
  • Rating 5.0
    Excellent customer service,and knowledge. Very attentive to personnel requirrments
    Response from Vertu Volvo Truro
    Dear Stewart

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service and found our team knowledgeable and attentive to your personal requirements. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Superb customer service, excellent product knowledge, super helpful would recommend 1000%
    Response from Vertu Volvo Truro
    Hello Tracey,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Vertu Volvo Truro. Our team takes great pride in providing superb customer service and sharing our product knowledge, so it's fantastic to know we met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Absolutely amazing, so informative and helpful. I would definitely go back again. Answered every question, made everything go smoothly
    Response from Vertu Volvo Truro
    Dear Pamela,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found your experience with us to be informative and helpful. Our team at Vertu Volvo Truro is dedicated to ensuring that every customer has a smooth and pleasant experience, and it's fantastic to know that we met your expectations.

    Your kind words and perfect rating mean a lot to us, and we are delighted to know that you would choose to visit us again. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    We look forward to welcoming you back soon!

    Warm regards, Dawn

  • Rating 5.0
    Super helpful and knowledgeable and not pushy at all
    Response from Vertu Volvo Truro
    Hello Tracey,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team super helpful and knowledgeable. At Vertu Volvo Truro, we strive to provide a supportive and pressure-free experience, so it's fantastic to know that we met your expectations. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you again in the future!

    Best regards,
    The Vertu Volvo Truro Team
    Danielle
  • Rating 5.0
    Conscientious polite and did the job very well indeed
    Response from Vertu Volvo Truro
    Dear Jennifer

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service conscientious and polite, and that we were able to meet your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Dean
  • Rating 5.0
    I couldn’t have asked for a better service. From the moment I made an enquiry Charlie at Vertu Volvo was amazing! Highly communicative and accommodating. Very patient and answered all my questions without any hassle. The guys at Vertu Volvo were super organised and helpful.
    Response from Vertu Volvo Truro
    Hello Joshua,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience with us at Vertu Volvo Truro. Charlie and the team strive to provide exceptional service, and it's fantastic to know that their efforts made your visit so enjoyable. Your kind words about their communication, patience, and organization mean a lot to us.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Volvo Truro Team
  • Rating 5.0
    Positive courteous
    Response from Vertu Volvo Truro
    Hello Jennifer

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service courteous and that you had a great experience with us at Vertu Volvo Truro. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Good experience
    Response from Vertu Volvo Truro
    Hello Stephen,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a good experience with us at Vertu Volvo Truro. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    All fine.
    Response from Vertu Volvo Truro
    Hello Stuart,

    Thank you for taking the time to leave us a review. We're delighted to hear that your experience with us was satisfactory. Your feedback is greatly appreciated and helps us ensure we continue to provide excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Volvo Truro
  • Rating 5.0
    Just collected our lovely new Volvo, Charlie at Vertu was a great salesman, explained everything to us set the car up and gave us clear instructions on how everything works. Couldn’t recommend them highly enough.
    Thank you
    Response from Vertu Volvo Truro
    Dear Jennifer,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience collecting your new Volvo. Charlie will be delighted to know that his efforts in explaining and setting up the car for you were appreciated. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new Volvo!

    Best regards,
    Dean
  • Rating 5.0
    Excellent
    Response from Vertu Volvo Truro
    Hello David,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience at Vertu Volvo Truro. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 4.0
    Very informative. Very polite. And very kind and thoughtful.
    Response from Vertu Volvo Truro
    Hello Robert

    Thank you for taking the time to leave us a review. We're delighted to hear that you found our service informative, polite, and thoughtful. Your feedback is incredibly valuable to us as we strive to provide the best experience possible for our customers. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to let us know. We look forward to welcoming you back to Vertu Volvo Truro in the future.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Volvo Truro
  • Rating 5.0
    Great service, a massive thank you to Viktoriia for coming in on her day off so i could get my car x
    Response from Vertu Volvo Truro
    Hello Shelley,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Vertu Volvo Truro. Viktoriia is indeed a valued member of our team, and we’re delighted to know she went above and beyond to assist you. Your kind words and appreciation mean a lot to us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    The staff were amazing ,they couldn't have been more helpful ,.
    Response from Vertu Volvo Truro
    Hi Paul, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent service Thank you

    Viktoriia was first class
    Response from Vertu Volvo Truro
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    Really listened to what my needs were and pointed us in the right direction. Would highly recommend this dealership.
    Response from Vertu Volvo Truro
    Hi Thomas. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 4.0
    The handover went very well everything with the new car explained Adam was very helpful
    Response from Vertu Volvo Truro
    Good afternoon Colin. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Exceptional customer service, especially from Viktoriia Huivan.
    Response from Vertu Volvo Truro
    Good afternoon Darren. Thank you so much for your kind words! We are so happy to hear that Viktoria was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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