Motability Scheme at TrustFord Castleford

4.9
Rating 4.9
(282 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Castleford

Motability Scheme at TrustFord Castleford

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Castleford on 01977800151 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Junction 32, M62
Park Road
Castleford WF10 4RJ
GB
Get directions
Phone Number
Call TrustFord Castleford on 01977 800151
01977 800151
01977 800151
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Swales
  • Rosie Murray
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday10:00 - 16:00
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Michael Little
  • Tim Asquith
  • Katy Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Castleford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Castleford

  • Rating 5.0
    Matt has been really helpful all the way through from asking about the scheme to looking at cars. Would recommend
    Response from TrustFord Castleford
    Hello Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Matt was able to assist you throughout your experience with the Motability Scheme and that you found his help valuable. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at TrustFord Castleford. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Straight forward, took care in at 10am, returned to pick it up at 16.30 same day. Well pleased.
    Response from TrustFord Castleford
    Hello Darrell,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a straightforward experience with us and that we were able to take care of your needs efficiently. It's great to know that you were well pleased with the service you received. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    He was so helpful and everything was explained to me well
    Response from TrustFord Castleford
    Dear Annette R.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team helpful and that everything was explained to you clearly. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Great service as always
    Response from TrustFord Castleford
    Hello Jennie,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service at TrustFord Castleford. Providing excellent service is always our top priority, and it's rewarding to know that we are meeting your expectations.

    If there's anything more we can do for you or if you have any questions about our mobility equipment, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    The dealer was very helpful at explaining the process and made the whole ordering experience very efficient.
    Response from TrustFord Castleford
    Hello Chester I.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and that the ordering process was efficient for you. At TrustFord Castleford, we strive to provide the best possible service to all our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Response from TrustFord Castleford
    Hello Blake G.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with us at TrustFord Castleford. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Very organised, I was kept up to date, including a video.
    Excellent service from Ellis.
    Response from TrustFord Castleford
    Dear Linda M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service to be organized and that you appreciated the updates and video provided. Our team at TrustFord Castleford is dedicated to ensuring our customers have the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    TrustFord Castleford Team
  • Rating 5.0
    Matthew knew his stuff and made the application process effortless throughout.
    Response from TrustFord Castleford
    Dear Andrew E.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Matthew was able to make your application process effortless. Our team at TrustFord Castleford is dedicated to providing the best service possible, and it's wonderful to know that Matthew's expertise made a difference in your experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Faultless
    Only point of note was that I was asked on two separate occasions if I would like a complimentary car clean in / out…… which I gladly accepted. This didn’t materialize although it’s not a problem
    Just wondered if this was a nicety or is part of the Service Contract ?
    Response from TrustFord Castleford
    Dear Hayley H.,

    Thank you for taking the time to leave us such a positive review. We're thrilled to hear that you found our service to be faultless and that you rated us 5 out of 5. Your feedback is incredibly valuable to us.

    Regarding the complimentary car clean, I apologize for any confusion or inconvenience caused. It is indeed part of our service offerings, and I'm sorry it didn't happen during your visit. We appreciate you bringing this to our attention, and we'll ensure to address this with our team to prevent it from happening in the future.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    TrustFord Castleford Team
  • Rating 5.0
    nice dealing, appreciate the patience and the support they give to us
    Response from TrustFord Castleford
    Hello Kishwar A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Castleford. Your kind words about our patience and support mean a lot to us, and we are delighted to know that we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    A little slow but everything ok
    Response from TrustFord Castleford
    Dear Carole H.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience and that everything was okay during your visit. We appreciate your patience and understanding regarding the pace of our service, and we are always striving to improve. Your satisfaction is very important to us, and your perfect rating is truly appreciated. If there is anything more we can do for you in the future, please don't hesitate to let us know.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Very good polite knowledgeable and helpful
    Response from TrustFord Castleford
    Hello Laura,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be polite, knowledgeable, and helpful during your visit. Your feedback is incredibly valuable to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    I dealt with a guy called Matthew he was a consummate professional the experience was pleasurable he looked after me he's all around a top man I would recommend him to anyone 10 out of 10
    Response from TrustFord Castleford
    Hello Paul G.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Matthew at TrustFord Castleford. It's fantastic to know that he provided you with such professional and attentive service. We truly appreciate your recommendation and your perfect rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Very helpful gentleman, no fuss, no bother.
    Response from TrustFord Castleford
    Dear Robert T.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service helpful and straightforward. Our team at TrustFord Castleford is dedicated to providing a hassle-free experience, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Always good service with ford dropped off and 3 hrs later was ready even washed and hoovered out
    Response from TrustFord Castleford
    Hello John W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently receive good service from us at TrustFord Castleford. It's great to know that our team was able to get your vehicle ready promptly and that you appreciated the extra touch of having it washed and hoovered out. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best service possible.

    We look forward to welcoming you back in the future!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Great
    Response from TrustFord Castleford
    Hello Carol J.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great experience with us at TrustFord Castleford. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    excellent service by matthew
    Response from TrustFord Castleford
    Hello Martin W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service from Matthew. Our team at TrustFord Castleford is dedicated to providing the best experience possible, and it's always rewarding to know when we've succeeded. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Service from Garage was really good.video of MOT was good . Excellent overall
    Response from TrustFord Castleford
    Hello Melanie T.,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with our service at TrustFord Castleford. It's great to know that you found the video of the MOT helpful and that our team met your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Great! Very nice to talk to him. Very helpful
    Response from TrustFord Castleford
    Hello Mark S.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience and found our team helpful. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Good experience at the ford dealership. Salesman was very helpful and professional. He answered any questions we had and helped put us at ease.
    Response from TrustFord Castleford
    Dear Keith S.,

    Thank you so much for taking the time to share your experience with us at TrustFord Castleford. We are thrilled to hear that you had a good experience and that our salesman was able to assist you in a helpful and professional manner. It's wonderful to know that he could answer all your questions and make you feel at ease during your visit. Your feedback is greatly appreciated, and we are delighted to have earned a 5-star rating from you. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Castleford Team

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