Motability Scheme at Pentagon Vauxhall Derby

4.8
Rating 4.8
(351 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
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Welcome to Pentagon Vauxhall Derby

Meet Heather, who has been a part of the team since June 1998, when she walked through our doors at the age of 16. She’s been our Motability Specialist since 2004 delivering over 6000 vehicles! When not looking after our customers, she enjoys spending time with her family, friends, and beloved Pug Winnie, who sometimes comes to work to help out!She goes the extra mile to make every customer feel valued and over the years has gained an impressive collection of thank you cards!

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Pentagon Vauxhall Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pentagon Vauxhall Derby on 03303906799 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Pentagon Island.
Nottingham Road
Derby DE21 6HB
GB
Get directions
Phone Number
Call Pentagon Vauxhall Derby on 0330 390 6799
0330 390 6799
0330 390 6799
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Heather Gill
  • Matthew Hilton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Lee White
  • Darren Hurt
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pentagon Vauxhall Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Pentagon Vauxhall Derby

  • Rating 3.0
    Took a while
    Response from Pentagon Vauxhall Derby
    Hello Melanie,

    Thank you for taking the time to share your feedback with us. We appreciate your patience and are sorry to hear that your experience took longer than expected. At Pentagon Vauxhall Derby, we strive to provide efficient service to all our customers, and your input is invaluable in helping us improve.

    If there's anything specific you would like to discuss or if you have any further suggestions, please feel free to reach out. We hope to have the opportunity to serve you better in the future.

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Heather Gill was amazing start to finish we new what we wanted and she talked us through it all explaining everything and kept us informed we would 1000% recommend Heather Gill
    Response from Pentagon Vauxhall Derby
    Hello Leon,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Heather Gill. It's fantastic to know that she was able to guide you through the process and keep you well-informed. Your recommendation means a lot to us, and we're delighted that Heather made such a great impression. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    I was treated with dignity and respect from start to finish . All questions were answered thoroughly right down to choice of colour.
    Response from Pentagon Vauxhall Derby
    Hello Kenneth,

    Thank you so much for taking the time to share your experience with us at Pentagon Vauxhall Derby. We are thrilled to hear that you felt treated with dignity and respect throughout your visit. Our team is dedicated to ensuring that all your questions are answered thoroughly, and we're glad to know that we met your expectations, even down to the choice of colour.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Pentagon Vauxhall Derby Team
  • Rating 5.0
    Excellent as always
    Response from Pentagon Vauxhall Derby
    Hello Ian,

    Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that your experience with us was excellent as always. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    A great experience once again all my needs were met in a friendly but professional way . I was taken step by step through what my needs were really good experience
    Response from Pentagon Vauxhall Derby
    Hello Kenneth,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience and that all your needs were met in a friendly and professional manner. It's wonderful to know that our team was able to guide you step by step and provide you with the service you deserve. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Heather was fantastic we explained what we needed and made the process very relaxed 100% recommend
    Response from Pentagon Vauxhall Derby
    Hello Leon,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Heather was able to assist you effectively and make the process relaxed. Your recommendation means a lot to us, and we're delighted to know that you had a positive experience at Pentagon Vauxhall Derby. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Very professional and helpful.
    Response from Pentagon Vauxhall Derby
    Hello Daniel,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team at Pentagon Vauxhall Derby to be professional and helpful. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    Heather provided 5* service from the moment when enquired until we recieved the keys.
    Response from Pentagon Vauxhall Derby
    Dear Shirley,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Heather provided you with 5-star service throughout your experience at Pentagon Vauxhall Derby. Your satisfaction is our top priority, and it’s fantastic to know that you felt well taken care of from your initial inquiry to receiving the keys.

    We truly appreciate your kind words and your support. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Warm regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Excellent couldn't fault them really helpful
    Response from Pentagon Vauxhall Derby
    Hello Daniel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at Pentagon Vauxhall Derby to be really helpful. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 3.0
    The wrong car was ordered and not picked up on until we noticed it! With regards to the service of our Motability car, we couldn't be happier, the staff were absolutely brilliant, they certainly know their stuff so I give the front of house and all the staff behind the scenes 5 stars all the way
    Response from Pentagon Vauxhall Derby
    Dear Tina,

    Thank you for taking the time to share your feedback with us. We understand how important it is to receive the correct vehicle, and we are committed to ensuring that such issues are addressed promptly in the future.

    On a positive note, we are delighted to hear that you were pleased with the service provided by our team. It's wonderful to know that our staff's efforts made a positive impact on your experience, and your kind words will certainly be shared with them.

    Your feedback is invaluable to us as we strive to improve our services. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Pentagon Vauxhall Derby.

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    I would like the vehicle we looked at you said it would be ready this week I have bin trying to get InTouch is there a problem because I would like it asap please can you please get InTouch with me please to let me no what is happening thank u.
    Response from Pentagon Vauxhall Derby
    Hello Daniel,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our service helpful and caring. Your feedback is incredibly important to us, and it’s wonderful to know that we made a positive impression. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Pentagon Vauxhall Derby.

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    Heather was amazing. Always had a beautiful smile. Happy to help. I would highly recommend everyone there. Best experience I’ve ever had.
    Response from Pentagon Vauxhall Derby
    Dear Eileen,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Pentagon Vauxhall Derby and that Heather made such a memorable impression with her exceptional service and welcoming smile. Your recommendation means a lot to us, and we are delighted to know that we could provide you with the best experience you've ever had.

    We truly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to reach out.

    Warm regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Very quick at pick up and dropping car back very polite and helpfull cannot fault
    Response from Pentagon Vauxhall Derby
    Hello Jean,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our pick-up and drop-off service quick and our team polite and helpful. Your kind words and perfect rating mean a lot to us, and we are delighted to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Pentagon Vauxhall Derby
  • Rating 5.0
    Heather Gill was very helpful from start to finish would recommend Heather to my friends and family.
    Response from Pentagon Vauxhall Derby
    Dear Jacqueline P.,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Heather Gill was able to assist you so effectively from start to finish. Your recommendation to friends and family is the highest compliment we could receive, and it means a lot to us. We are committed to providing excellent service to all our customers, and your feedback is a wonderful reminder of why we do what we do. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Very good
    Response from Pentagon Vauxhall Derby
    Hello George,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Pentagon Vauxhall Derby. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Everything has been really well and just waiting for the date of my car has its not here yet so up to now Everything been really well thanks
    Response from Pentagon Vauxhall Derby
    Hello Marcus,

    Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that your experience with us has been going really well. We understand that you're eagerly awaiting the arrival of your car, and we assure you that we're doing everything we can to ensure it arrives as soon as possible. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out. We appreciate your patience and look forward to seeing you soon.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 3.0
    No communication until they were on way to return my vehicle so don't know if it's been serviced or if everything OK with mot
    Response from Pentagon Vauxhall Derby
    Hello Louise,

    Thank you for taking the time to share your feedback with us. We apologize for the lack of communication regarding the servicing and MOT of your vehicle. Your experience is important to us, and we strive to ensure that all our customers are kept informed throughout the process.

    Please rest assured that we will look into this matter to improve our communication in the future. If you have any further questions or need more information about your vehicle's service, please feel free to contact us directly. We are here to help and ensure your satisfaction.

    Thank you for choosing the Motability Scheme at Pentagon Vauxhall Derby.

    Best regards,

    Pentagon Vauxhall Derby
  • Rating 5.0
    Heather was lovely she kept me upto date whilst we was waiting for the car. On the day I collected my car heather showed me round all the controls thankyou so much heather x
    Response from Pentagon Vauxhall Derby
    Dear Charlotte,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Heather at Pentagon Vauxhall Derby. It's fantastic to know that she kept you informed and made sure you were comfortable with all the controls when you collected your car. Your kind words will certainly be shared with Heather and the team. We are delighted to have been able to assist you and look forward to serving you again in the future.

    Warm regards,

    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Very nice lady xx
    Response from Pentagon Vauxhall Derby
    Hello Jacqueline,

    Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Pentagon Vauxhall Derby. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Easy to deal with, polite friendly and efficient service. Happy customer
    Response from Pentagon Vauxhall Derby
    Hello Oren M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy to deal with, polite, friendly, and efficient. It's always our goal to ensure our customers have a positive experience, and your feedback truly means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby

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