Motability Scheme at Western Volkswagen Fort Kinnaird

4.9
Rating 4.9
(235 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 17:00
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Contact information

Address
Whitehill Road
Edinburgh EH15 3HR
GB
Get directions
Phone Number
Call Western Volkswagen Fort Kinnaird on 0333 241 6276
0333 241 6276
0333 241 6276
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday12:00 - 17:00

Motability Scheme specialists:

  • Alexander Munson
  • Jamie Hay
  • Fergus Connolly
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Kayleigh Young
  • Ross Peden
We recommend calling and booking an appointment before visiting.
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Accessibility features at Western Volkswagen Fort Kinnaird

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Western Volkswagen Fort Kinnaird

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Western Volkswagen Fort Kinnaird can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Western Volkswagen Fort Kinnaird on 03332416276 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Western Volkswagen Fort Kinnaird

  • Rating 5.0
    Alex, at Volkswagen at fort Kinnaird, was very helpful, kept me up to date on my order, and took the time to show me all the in’s and outs of the car, overall he was very helpful, would highly recommend ,recommend dealing with him.
    Response from Western Volkswagen Fort Kinnaird
    Hello Laura R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Alex provided you with such a helpful and informative experience at Western Volkswagen Fort Kinnaird. Keeping our customers updated and ensuring they feel confident with their new vehicle is very important to us, and it's great to know Alex delivered on that promise.

    Your recommendation means a lot, and we're delighted to have been able to assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    It was good they where very friendly and helpful i seen i car when I was there I really like but the down payment was to hi
    Response from Western Volkswagen Fort Kinnaird
    Hello Neil,

    Thank you for taking the time to leave us such a positive review! We're delighted to hear that you found our team friendly and helpful during your visit to Western Volkswagen Fort Kinnaird. It's great to know that you found a car you really liked. We understand that the down payment can be a significant consideration, and we appreciate your feedback on this matter.

    If you have any further questions or need assistance exploring other options, please don't hesitate to reach out. We're here to help you find the best solution for your needs.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Excellent. Fergus is very helpful.
    Response from Western Volkswagen Fort Kinnaird
    Hello Sean G.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an excellent experience with us and that Fergus was able to assist you effectively. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    My experience with Western Volkswagen and their Motability specialist (Alex Munson) has been very positive. I could recommend paying them a visit.
    I received continues updates through-out the process and when there was an issue, they found a solution that worked.
    The hand over was smooth and informative, covering both EV fundamentals and the features of my ID.3.
    Response from Western Volkswagen Fort Kinnaird
    Hello Alastair R.,

    Thank you so much for taking the time to share your positive experience with us at Western Volkswagen Fort Kinnaird. We are thrilled to hear that Alex Munson and our team were able to provide you with continuous updates and effective solutions throughout the process. It's wonderful to know that the handover was smooth and informative, ensuring you felt confident with your new ID.3 and its features.

    Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Western Volkswagen Fort Kinnaird
  • Rating 4.0
    Well we got the car picked up from house itvwas easiest service that i have had
    Colin Macdonald
    Response from Western Volkswagen Fort Kinnaird
    Hello Colin,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our car pick-up service to be the easiest you've experienced. Providing a seamless and convenient service is our top priority, and your positive comments are truly appreciated.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    It was so straight forward , the agent was extremely patient and supportive when it came to choosing the new car
    Response from Western Volkswagen Fort Kinnaird
    Dear Lesley,

    Thank you so much for taking the time to share your experience with us at Western Volkswagen Fort Kinnaird. We are thrilled to hear that you found the process straightforward and that our agent was able to provide the patience and support you needed in choosing your new car. Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you in finding the right mobility solution. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Sales man was very polite and helped me
    Response from Western Volkswagen Fort Kinnaird
    Dear Pauline M.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our salesman and that he was able to assist you in a polite and helpful manner. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations.

    At Western Volkswagen Fort Kinnaird, we strive to provide the best service possible, and it’s always rewarding to hear when we achieve that goal. If there’s anything else we can do for you or if you have any further questions, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,


    Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Applied on the website initially, so the process was very quick and easy at the dealership. Had a test drive and the dealer answered all of my questions.
    Response from Western Volkswagen Fort Kinnaird
    Hello Bryden S.,

    Thank you so much for taking the time to share your experience with us at Western Volkswagen Fort Kinnaird. We're thrilled to hear that you found the application process quick and easy, and that our team was able to assist you effectively during your visit. It's great to know that you had a positive test drive experience and that all your questions were answered.

    Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.

    Best regards,

    The Western Volkswagen Fort Kinnaird Team
  • Rating 5.0
    Extremely helpful
    Response from Western Volkswagen Fort Kinnaird
    Dear Maureen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service extremely helpful. At Western Volkswagen Fort Kinnaird, we strive to provide the best possible experience for our customers, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Fergus was absolutely amazing from start to finish the experience was brilliant
    Response from Western Volkswagen Fort Kinnaird
    Dear Kai W.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Fergus provided you with an amazing experience from start to finish. Your kind words and perfect rating mean a lot to us and serve as great motivation for our team.

    At Western Volkswagen Fort Kinnaird, we strive to ensure every customer has a brilliant experience, and it's fantastic to know that Fergus was able to deliver that for you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

    We look forward to welcoming you back in the future!

    Best regards,

    [Your Name]
    Western Volkswagen Fort Kinnaird
  • Rating 5.0
    From the very first interaction I had with the dealer it was great
    Response from Western Volkswagen Fort Kinnaird
    Hello Levi B.,

    Thank you so much for taking the time to share your experience with us at Western Volkswagen Fort Kinnaird. We are thrilled to hear that your interaction with our team was great from the very beginning. Your positive feedback and perfect rating mean a lot to us, as we strive to provide the best service possible to all our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Top class from start to finish. Couldn't recommend them more especially Fergus who was who helped us the whole way.
    Response from Western Volkswagen Fort Kinnaird
    Hello Emma,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a top-class experience with us at Western Volkswagen Fort Kinnaird. It's fantastic to know that Fergus was able to assist you throughout your journey with us. We truly appreciate your recommendation and are delighted that we could meet your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    My experience dealing with Fergus was absolutely amazing and would recommend anybody to come deal with him
    Response from Western Volkswagen Fort Kinnaird
    Hello Frank,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Fergus provided you with such excellent service. Your recommendation means a lot to us, and we are delighted that you had an amazing experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Western Volkswagen Fort Kinnaird.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Declan was excellent great help
    Response from Western Volkswagen Fort Kinnaird
    Hello Christine,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Declan was able to provide you with excellent assistance during your visit to Western Volkswagen Fort Kinnaird. Our team is dedicated to ensuring that our customers have the best experience possible, and it's always rewarding to hear when we've achieved that goal.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Best regards,
    The Western Volkswagen Fort Kinnaird Team
  • Rating 5.0
    Excellent service very attentive explaining every detail
    Response from Western Volkswagen Fort Kinnaird
    Dear Marilyn C.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and attentive. Our team at Western Volkswagen Fort Kinnaird is dedicated to ensuring every detail is clearly explained, and it’s rewarding to know that our efforts have made a positive impact on your experience.

    Your feedback is greatly appreciated, and it motivates us to continue providing the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Warm regards,

    Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Excellent service from start to finish. Friendly, approachable & understood what I wanted
    Response from Western Volkswagen Fort Kinnaird
    Hello Gillian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us from start to finish. Our team strives to be friendly and approachable, and it's great to know that we were able to understand and meet your needs. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Excellent service and lovely staff
    Response from Western Volkswagen Fort Kinnaird
    Hello Norma L.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and found our staff lovely. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Western Volkswagen Fort Kinnaird in the future!

    Best regards,
    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 4.0
    The salesman was very attentive and showed us different options
    Response from Western Volkswagen Fort Kinnaird
    Hello Michael,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that our salesman was attentive and able to show you different options during your visit. Your satisfaction is important to us, and we're pleased to know that you had a positive experience at Western Volkswagen Fort Kinnaird.

    If there's anything more we can do to assist you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Western Volkswagen Fort Kinnaird
  • Rating 5.0
    Declan at Volkswagen was excellent, the whole process was very easy, he was helpful and informative.
    Response from Western Volkswagen Fort Kinnaird
    Hello Allan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Declan provided you with excellent service and made the process easy and informative. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Western Volkswagen Fort Kinnaird.

    Best regards,
    The Motability Scheme Team
  • Rating 4.0
    Car valet wasn’t great and scratched the car
    Response from Western Volkswagen Fort Kinnaird
    Hello Jamie,

    Thank you for taking the time to leave a review and for giving us a 4-star rating. We truly value your feedback as it helps us improve our services. We're sorry to hear about your experience with the car valet service and the scratch on your car. This is not the standard we strive for, and we would like to address this issue promptly.

    Please feel free to reach out to us directly so we can discuss this further and find a suitable resolution. Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with the Motability Scheme at Western Volkswagen Fort Kinnaird.

    Thank you for bringing this to our attention.

    Best regards,

    [Your Name]
    Western Volkswagen Fort Kinnaird

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