Motability Scheme at Gates Ford Harlow

4.8
Rating 4.8
(248 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Ford Harlow

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and Greater London including the welcoming dealership in Harlow.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates Ford Harlow on 01279421166 to make an appointment with our Motability specialist or call 01279 213925 to book in a service or MOT.

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Contact information

Address
Gates Corner
Edinburgh Way
Essex CM20 2EG
GB
Get directions
Phone Number
Call Gates Ford Harlow on 01279 421166
01279 421166
01279 421166
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Johnson
  • Rickie Meads
  • Daryl Watts
  • Francesco Pizzo
  • Joseph Hayden
  • Jonathan Hills
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Mark Morris
  • Georgina Williams Ketteridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at Gates Ford Harlow

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Ford Harlow

  • Rating 5.0
    Super service
    Response from Gates Ford Harlow
    Dear Sylwia C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a "super service" experience with us at Gates Ford Harlow. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Michael Johnson was very helpful & caring.
    Response from Gates Ford Harlow
    Dear Beverly R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Michael was able to provide you with the helpful and caring service you deserve. At Gates Ford Harlow, we strive to ensure that every customer has a positive experience, and it’s always rewarding to know when we’ve succeeded.

    Your kind words and perfect rating mean a lot to us and will certainly be shared with Michael and the rest of our team. If there’s anything else we can do for you, please don’t hesitate to reach out.

    Warm regards,

    The Gates Ford Harlow Team
  • Rating 1.0
    I found it very disgusting. I spoke to them on the phone who told me to be there before 9 o’clock and I would have a wait appointment after I got there. They told me that they hadn’t put me down for the weight and I could be there all day. I am in a wheelchair and very disabled.
    Response from Gates Ford Harlow
    Dear Brian,

    Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience you faced during your recent visit. It is concerning to learn that there was a miscommunication regarding your appointment, especially given the circumstances you described.

    Please feel free to reach out to us directly at marketing@gates.co.uk if you would like to discuss this matter further or if there is anything we can do to assist you. We appreciate your patience and understanding.

    Kind regards,
    Gates Ford Harlow - Motability Scheme Team
  • Rating 5.0
    Joe at fords was very helpful and explained all the options available for my needs
    Response from Gates Ford Harlow
    Hello Peter,

    Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Joe was able to assist you effectively and provide clear explanations of all the options available for your needs. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team is meeting your expectations.

    If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    .
    Response from Gates Ford Harlow
    Dear Shelley H.,

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5-star rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at Gates Ford Harlow. Our team is dedicated to providing the best service possible, and your feedback is incredibly valuable to us. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Excellent
    Response from Gates Ford Harlow
    Hi Dean, thank you for your 5-star review. We're glad to have been of service! Many thanks, Hope - Gates.
  • Rating 5.0
    Absolutely fantastic
    Best motability dealership by far
    The guy that helped us from start to finish was Joe Hayden at Harlow gates could not fault him so very helpful..
    5** services
    Response from Gates Ford Harlow
    Hi John, thank you for your outstanding 5-starm review! We will ensure that Joe receives the recognition he deserves and forward this to the management for you. Many Thanks, Harry - Gates
  • Rating 5.0
    Very friendly and helpful
    Response from Gates Ford Harlow
    Hello Harvey,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Harlow.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent
    Response from Gates Ford Harlow
    Dear Julie Q.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Gates Ford Harlow. Our team is dedicated to providing the best service possible, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    [Your Name]
    Gates Ford Harlow Team
  • Rating 5.0
    Excellent customer service. Great experience all round.
    Response from Gates Ford Harlow
    Dear Christopher,

    Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service at Gates Ford Harlow. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Great experience right from the beginning, Rickie helped me all the way through and nothing was ever too much, he even went out his way when I was being inpatient to see the new car as there was delays.
    Response from Gates Ford Harlow
    Hi Jessica, thank you for leaving a review! We're thrilled to hear about your positive experience with Rickie. Many Thanks, Hope - Gates
  • Rating 5.0
    My experience with the Motability Scheme at Gates Ford Harlow has been excellent. Jonathan Hill was very, very helpful throughout the whole process. Even with delays, he kept me fully updated and made sure everything went smoothly in the end. Great service and highly recommended.
    Response from Gates Ford Harlow
    Hi Grant, thank you for leaving a review! We're thrilled to hear about your positive experience with Jonathan Hills. Many Thanks, Hope - Gates
  • Rating 5.0
    Jonathan hills was excellent he answered all our questions in full . He ordered and delivered the car in just 4 days which was amazing he went above and beyond to meet our needs top chap many thanks
    Response from Gates Ford Harlow
    Hi Nigel, thank you for leaving a review! We're thrilled to hear about your positive experience with Jonathan Hills. Many Thanks, Harry - Gates
  • Rating 5.0
    I had an excellent experience at Gates Ford Harlow when ordering my next Motability car. From start to finish, the process was smooth, friendly, and professional. The team were extremely helpful, explained everything clearly, and made sure I felt comfortable and confident with my choice. They treated me with respect and patience, and nothing was too much trouble. I left feeling valued as a customer and excited about my new car. Highly recommended to anyone using the Motability Scheme!

    I would like to thank Joe and the young lady who was leaning about the Motability Scheme.
    Response from Gates Ford Harlow
    Hi Colin, thank you for this outstanding 5-star review on Joe and Shanez as well as choosing us for your Motability car! We look forward to seeing you again soon. Many Thanks, Harry - Gates
  • Rating 5.0
    Great experience with Harlow Ford rickie was excellent knew what he was talking about. Great service all round
    Response from Gates Ford Harlow
    Hi Robert, thank you for the great review and the feedback on Rickie, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Harry - Gates
  • Rating 5.0
    Helpful responsive with a quick turnaround
    Everything we needed done
    Response from Gates Ford Harlow
    Hi Nicola, thank you for the lovely 5-star review. We're glad to have been of service! Many Thanks, Harry - Gates
  • Rating 5.0
    Sevice was fantastic
    Great video
    Response from Gates Ford Harlow
    Hi Gary M, thank you for taking the time to leave us a review about your visit. Many Thanks, Harry - Gates
  • Rating 5.0
    It was very good . Just like to say thank u very much for all the help u have given us
    Response from Gates Ford Harlow
    Hi Antonietta,tahnk you for leaving this great 5-star review. We're glad to help! Many Thanks, Harry - Gates
  • Rating 5.0
    Jonathan was very helpful and explained everything.
    Response from Gates Ford Harlow
    Hi Penelope, thank you for the great review and the feedback on Jonathan. Many Thanks, Harry - Gates
  • Rating 5.0
    Very helpful
    Response from Gates Ford Harlow
    Hi Assheton, thank you for your high star rating. Many thanks, Harry Gates

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