Motability Scheme at Group 1 MINI Leigh-on-Sea

4.9
Rating 4.9
(43 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
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Contact information

Address
Arterial Road
Leigh-On-Sea SS9 4XX
GB
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Phone Number
Call Group 1 MINI Leigh-on-Sea on 01702 429429
01702 429429
01702 429429
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Mitchell Ferguson
  • Billy Callaghan
  • Steven Pudney
  • Lauren Partner
  • Claire Anderson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability service specialists:

  • Adam Rowswell
  • Lynette Sanders
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 MINI Leigh-on-Sea

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 MINI Leigh-on-Sea

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 MINI Leigh-on-Sea can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 MINI Leigh-on-Sea on 01702429429 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 MINI Leigh-on-Sea

  • Rating 5.0
    Mitchell was fantastic he help me with car etc
    And so friendly and helpful
    This 2nd car I got through Mitchell
    Can not recommend enough

    Response from Group 1 MINI Leigh-on-Sea
    Hello David,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Mitchell and that he was able to assist you with your car needs. It's fantastic to know that his friendly and helpful service made such a great impression, and we're delighted that you've chosen to work with him for your second car. Your recommendation means a lot to us, and we're grateful for your continued support. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Leigh-on-Sea
  • Rating 5.0
    The overall experience with MINI has been outstanding, and I am extremely grateful for the excellent customer care I received. I highly recommend this dealership, and in particular, Billy, to anyone looking for a seamless and supportive experience through the Motability Scheme.
    Response from Group 1 MINI Leigh-on-Sea
    Dear Jacqueline,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with MINI has been outstanding and that our team, especially Billy, was able to provide you with excellent customer care. Your recommendation means a lot to us, and we are delighted to know that you found the process through the Motability Scheme seamless and supportive.

    We truly appreciate your kind words and your 5-star rating. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    The Group 1 MINI Leigh-on-Sea Team
  • Rating 5.0
    Billy was very knowledgeable, helpful, patient and was very helpful with helping me find a comfortable car
    Response from Group 1 MINI Leigh-on-Sea
    Dear Charine,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Billy was able to assist you effectively in finding a comfortable car. At Group 1 MINI Leigh-on-Sea, we strive to provide knowledgeable and patient service to all our customers, and it’s fantastic to know that Billy met your expectations.

    Your feedback is greatly appreciated and will be shared with the team to continue inspiring excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 MINI Leigh-on-Sea Team
  • Rating 5.0
    Mitchell was friendly, efficient, professional and attentive throughout the entire process. A smooth and enjoyable experience!
    Response from Group 1 MINI Leigh-on-Sea
    Hello Bruno,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Mitchell provided you with a friendly, efficient, and professional experience. It's great to know that your visit was smooth and enjoyable. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 MINI Leigh-on-Sea.

    Best regards,

    Motability Scheme Team
  • Rating 5.0
    No problems
    Response from Group 1 MINI Leigh-on-Sea
    Thank you for your 5-star review!
  • Rating 5.0
    Fantastic customer service so friendly and professional explained everything clearly
    Response from Group 1 MINI Leigh-on-Sea
    Thank you Ann for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service, very happy with how I was treated
    Response from Group 1 MINI Leigh-on-Sea
    Thank you for the great review! We really appreciate you taking the time to feed back, and we look forward to welcoming you back to Leigh-on-Sea MINI again soon.
  • Rating 5.0
    Excellent service. Could not fault it at all.
    Response from Group 1 MINI Leigh-on-Sea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
  • Rating 5.0
    Very helpful and friendly. Able to answer our questions in a professional manner. Overall very satisfied.
    Response from Group 1 MINI Leigh-on-Sea
    Hi Bryan, thank you for the great review and the feedback, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    Claire Anderson was extremely helpful and was very professional. I’m extremely happy with the customer service all round.
    Response from Group 1 MINI Leigh-on-Sea
    Hi Natasha, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Claire receives recognition for her fantastic customer service which she provided to you. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    Excellent service couldn’t be happier
    Response from Group 1 MINI Leigh-on-Sea
    Hi Joanne, thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Billy at Group 1 Mini was amazing. Really helped explain all the information guided me through the best options and has been truly amazing through the process
    Response from Group 1 MINI Leigh-on-Sea
    Hi Gemma, thank you for taking the time to write this wonderful review. We are very glad to hear that you were pleased with the level of service that you received and will ensure Billy receives the recognition he deserves. Many thanks Group 1 Southend MINI.
  • Rating 5.0
    Mitchell the Mini representative was courteous, polite, efficient and extremely efficient. The car showroom was very clean and welcoming.

    I would recommend Mitchell to a mini enthusiast like myself without a doubt. It was a pleasure doing business with u Mitchell @ Mini.
    Response from Group 1 MINI Leigh-on-Sea
    Hi Kelly, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Michell receives recognition for his fantastic customer service which he provided to you. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    Mitchell was very helpful and knowledgeable.
    Response from Group 1 MINI Leigh-on-Sea
    Hi David, thank you for the great review and the feedback on Mitchell, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    Very professional and very helpful thank you.
    Response from Group 1 MINI Leigh-on-Sea
    Hi Michael, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    Great experience the Motability salesman billy callahan was awesome kept as filled in all the time car arrived week 51 and was perfect a solid choice.

    Darren
    Response from Group 1 MINI Leigh-on-Sea
    Hi Darren, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Billy receives recognition for his fantastic customer service which he provided to you. Kind regards, Group 1 Southend MINI
  • Rating 5.0
    I’m a Motability customer and recently got a new Mini Cooper from here. Billy, the Motability specialist, was able to answer all of my questions and was helpful throughout.
    Response from Group 1 MINI Leigh-on-Sea
    Dear Carina F.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Group 1 MINI Leigh-on-Sea. It's fantastic to know that Billy was able to assist you effectively and answer all your questions. We strive to provide the best service possible, and your feedback is greatly appreciated. Enjoy your new Mini Cooper, and if you need any further assistance, please don't hesitate to reach out.

    Best regards,
    The Group 1 MINI Leigh-on-Sea Team
  • Rating 2.0
    Motability customer.
    Pick up arranged, no phone call prior to pick up.
    Usually get a video clip of the MOT being carried out, didn’t this time.
    No update from garage, I had to call and find out where my vehicle was.
    Wasn’t told it wouldn’t be back the same day. If I’d known that I would have asked for a courtesy car as I’m heavily pregnant and was left without transportation overnight.
    MOT was scheduled on the Tuesday. Form I got back when car was returned stated the MOT didn’t take place until the Wednesday (the day the car was returned). When I rang on the Tuesday for an update, I was told it had been done that day.
    The report states Break pads need changing in December. It would have helped if these could have just been changed during the MOT as they are obviously in need of changing anyway. It will be a challenge arranging for the car to go in as I would have not long had a baby (consideration to the customer’s circumstances would have been welcomed).
    When driver bought car back, car wasn’t parked back on driveway as it was when it was collected making it difficult for me to get in it the next day.
    Response from Group 1 MINI Leigh-on-Sea
    Dear Nicole,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent MOT appointment. Your comments are invaluable in helping us improve our service.

    We regret that you did not receive a phone call prior to your vehicle pick up and that the usual video clip of the MOT was not provided. We understand how important these updates are for our customers. Additionally, we apologise for the lack of communication regarding the delay in returning your vehicle and the inconvenience it caused, especially given your current circumstances.

    We also acknowledge your concern about the brake pads and the difficulty in arranging another appointment. We should have been more proactive in addressing this during your MOT. Lastly, we apologise for the inconvenience caused by the parking issue upon your vehicle's return.

    Please be assured that we are reviewing our processes to ensure better communication and service in the future. We value your feedback and are committed to making improvements.

    Thank you for bringing these matters to our attention. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Kind regards,

    Group 1 MINI Leigh-on-Sea Motability Scheme Team
  • Rating 5.0
    Mitchal was great pleasant and so helpful
    Response from Group 1 MINI Leigh-on-Sea
    Hello Susan,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Mitchal was able to provide you with a pleasant and helpful experience at Group 1 MINI Leigh-on-Sea. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Leigh-on-Sea
  • Rating 5.0
    I had a lot of aggravation from DWP, but Mitchell was so helpful, and went over and above on his service

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