Motability Scheme at TrustFord Edgware

4.8
Rating 4.8
(422 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Edgware

Motability Scheme at TrustFord Edgware

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Edgware on 02033758510 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
319 The Hyde
Edgware Road
London NW9 6TH
GB
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Phone Number
Call TrustFord Edgware on 020 3375 8510
020 3375 8510
020 3375 8510
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Pat Wigley-Smith
  • Maruf Ahmed
  • Michele D'Onofrio
  • Richard Stewart
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Yasmin Rouabhi
  • Craig Cross
  • Cuthbert Powlette
  • Hamza Showai
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Edgware

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Edgware

  • Rating 5.0
    Good service
  • Rating 5.0
    Excellent service Gary kept me informed on everything.
    Big thank to Gary.
    R.Pearce
    Response from TrustFord Edgware
    Dear Richard,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you received excellent service and that Gary kept you well-informed throughout your visit. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your big thank you to Gary.

    At TrustFord Edgware, we strive to provide the best possible service to all our customers, and your feedback is invaluable in helping us achieve that goal. If there is anything else we can assist you with, please do not hesitate to reach out.

    Warm regards,

    The TrustFord Edgware Team
  • Rating 5.0
    Richard, Stewart was very helpful helping me choose the vehicle and helping with the process making sure I was ok the whole time thank you Richard for all your help :)
    Response from TrustFord Edgware
    Hello Martin M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Richard and Stewart were able to assist you effectively in choosing your vehicle and ensuring you felt comfortable throughout the process. Your satisfaction is our top priority, and it's great to know that our team made a positive impact on your experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Edgware.

    Best regards,

    TrustFord Edgware Team
  • Rating 5.0
    Pat was a very well informed dealer everything went quickly and smoothly. A big shout out to Pat
    Response from TrustFord Edgware
    Dear Kathleen B.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at TrustFord Edgware was both quick and smooth. Pat will be delighted to know that his efforts made such a positive impact on your visit. Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The TrustFord Edgware Team
  • Rating 5.0
    Richard was absolutely incredible! He was friendly, professional, and efficient from start to finish. Earlier that day, I had visited Volvo to complete an application for a different car, but the experience left me feeling completely out of place and unwelcome. I was pressured to sign documents before October 1st, which, being pregnant, made me feel extremely uncomfortable. I decided to leave and take some time to think.

    Not long after, I called Ford, and from the very first conversation, the difference was remarkable. The team were friendly, approachable, and genuinely helpful. They were even able to fit me in on the same day. I arrived at around 3:40 pm, very close to closing time, yet the welcome I received was warm and relaxed. Richard in particular stood out. Despite mentioning that the team had a staff party that evening, he never once made me feel rushed or like an inconvenience.

    Having worked in hospitality for many years before my injury, I can confidently say Richard has a natural gift for customer service. He knows exactly how to put people at ease without making them feel pressured or obligated, something that sadly is rare in car sales. What started as a very stressful day turned into a truly positive experience thanks to him.

    Richard is a real asset to Ford, and I want to sincerely thank him and the entire team for turning my day around.
    Response from TrustFord Edgware
    Dear Georgia,

    Thank you so much for taking the time to share your wonderful experience with us at TrustFord Edgware. We are thrilled to hear that Richard and our team were able to provide you with the friendly, professional, and efficient service you deserve, especially after your previous experience elsewhere.

    It's truly heartwarming to know that Richard made such a positive impact on your day and that you felt welcomed and at ease during your visit. We pride ourselves on creating a comfortable and supportive environment for all our customers, and your feedback reaffirms the hard work and dedication of our team.

    We will be sure to pass along your kind words to Richard and the rest of the team. Your appreciation means a lot to us, and we are grateful for your recognition of Richard's exceptional customer service skills.

    Thank you once again for your feedback and for choosing TrustFord Edgware. We look forward to serving you again in the future.

    Warm regards,

    Janet
    TrustFord Edgware Team
  • Rating 5.0
    Great, I would really recommend Ford
    Response from TrustFord Edgware
    Hello Farahnaz R.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us at TrustFord Edgware. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Edgware Team
  • Rating 2.0
    I Please provide quicker support when a Motability car develops a fault. For people with health problems, the car is essential for daily life and medical appointments. For example, I urgently need the car tomorrow morning to attend a hospital appointment. Timely help and repairs would make a big difference.”
    Response from TrustFord Edgware
    Dear Zahra M.,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced with the support for your Motability car. We understand how crucial it is for you to have a reliable vehicle, especially for attending important medical appointments.

    Your concerns are very important to us, and we are committed to improving our service to ensure that we can provide quicker and more efficient support in the future. Please feel free to contact our customer service team directly so we can address your immediate needs and assist you with your current situation.

    Thank you for bringing this to our attention, and we appreciate your patience and understanding.

    Best regards,

    Janet
    TrustFord Edgware
  • Rating 5.0
    Richard helped me with all of my questions and answered them in depth
    Response from TrustFord Edgware
    Hello Keiran M.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Richard was able to assist you thoroughly and answer all of your questions. Providing excellent service and ensuring our customers have all the information they need is very important to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Edgware.

    Best regards,
    The Motability Scheme Team at TrustFord Edgware
  • Rating 5.0
    .
    Response from TrustFord Edgware
    Dear Maureen W.,

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5.0 rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at TrustFord Edgware. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    [Your Name]
    TrustFord Edgware Team
  • Rating 5.0
    Friendly man and explained everything, easy to deal with and could not wish to meet a nicer person
    Response from TrustFord Edgware
    Dear Warwick G.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at TrustFord Edgware. Our team strives to provide friendly and clear service, and it's fantastic to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Pat was excellent. Really helpful
    Response from TrustFord Edgware
    Dear Charmaine A.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Pat was able to provide you with excellent and helpful service during your visit to TrustFord Edgware. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Fabulous service easy to deal with amazing man
    Response from TrustFord Edgware
    Hello Elizabeth B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fabulous experience with our service and found it easy to deal with our team. It's fantastic to know that our efforts to provide excellent service are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Good knowledgeable friendly people.
    Job was done quickly
    Response from TrustFord Edgware
    Hello Mark M.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team knowledgeable and friendly. It's great to know that we were able to complete the job quickly for you. Your satisfaction is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Edgware Team
  • Rating 4.0
    Very good service, when we collected our Ford.
    Response from TrustFord Edgware
    Hello Peter,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience when collecting your Ford. Providing excellent service is our top priority, and your kind words are truly appreciated. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Absolutely amazing service by Richard. It was very quick and we were able to find the best car that fits our needs. He showed us everything about the car we were in good hands and felt very confident about our choice. In addition he was really funny.
    Response from TrustFord Edgware
    Dear Rajaratnam S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service at TrustFord Edgware. Our team is dedicated to providing the best possible service to our customers, and your feedback is incredibly encouraging. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Pat was absolutely professional helpful and informative throughout. He’s a credit to your organisation and I couldn’t praise him highly enough.
    Response from TrustFord Edgware
    Dear Raymond W.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Pat. It's always our goal to provide exceptional service, and we're delighted to know that Pat's professionalism, helpfulness, and informative nature made such a great impression on you. Your kind words are truly appreciated and will be shared with Pat and the entire team. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Excellent service with Richard
    Response from TrustFord Edgware
    Dear Elizabeth B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received excellent service from Richard. At TrustFord Edgware, we strive to provide the best experience possible, and it’s always rewarding to know when we’ve succeeded. Your feedback is greatly appreciated and will be shared with the team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Pat was fantastic. He has looked after us for a number of years now. He understands our needs and is extremely helpful. He made the whole experience easy.
    Response from TrustFord Edgware
    Hello Julie M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Pat has consistently provided you with excellent service over the years. It's great to know that he understands your needs and makes your experience with us easy and enjoyable. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    Amazing man kind helpful funny very efficient great guy great service
    Response from TrustFord Edgware
    Hello Christine C.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at TrustFord Edgware. It's fantastic to know that our team member made such a great impression with their kindness, efficiency, and sense of humor. We strive to provide excellent service to all our customers, and your kind words are truly appreciated.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team
  • Rating 5.0
    amazing man full of knowledge lovely attitude great man
    Response from TrustFord Edgware
    Dear Ai L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at TrustFord Edgware. Our team takes great pride in providing knowledgeable and friendly service, and it's incredibly rewarding to know that it made a difference for you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Edgware Team

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