Motability Scheme at Group 1 MINI Norwich

5.0
Rating 5.0
(79 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
Get directions
Phone Number
Call Group 1 MINI Norwich on 01603 726222
01603 726222
01603 726222
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Thomas Smith
  • George Boulter
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 16:00
SundayClosed

Motability service specialists:

  • Thomas Chandler
  • Georgina Smith
  • Paris Hallett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 MINI Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 MINI Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 MINI Norwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 MINI Norwich on 01603726222 to make an appointment with our Motability specialist.

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Reviews at Group 1 MINI Norwich

  • Rating 5.0
    Helpful and looked into the minor issues with my car… plus kindly charged my mini whilst it was there, thank you!
    Response from Group 1 MINI Norwich
    Dear Lynda,

    Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you found our team helpful and that we were able to address the minor issues with your car. It's always our aim to go the extra mile for our customers, and we're glad that charging your MINI while it was with us added to your experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Great customer service
    Response from Group 1 MINI Norwich
    Hello Helen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Group 1 MINI Norwich. Our team is dedicated to providing the best possible service, and it’s always rewarding to know that our efforts are appreciated. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    The gentleman wss lovely he went out the extra mile to help me
    Response from Group 1 MINI Norwich
    Dear Charlene,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Group 1 MINI Norwich. Our team is dedicated to providing exceptional service, and it's fantastic to know that our efforts made a difference during your visit. Your kind words about our staff member going the extra mile are greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    The Group 1 MINI Norwich Team
  • Rating 5.0
    Perfect. Thanks
    Response from Group 1 MINI Norwich
    Hello Matthew,

    Thank you so much for your kind words and for taking the time to leave us a perfect rating! We're thrilled to hear that you had a great experience with us at Group 1 MINI Norwich. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Absolutely fabulous from start to finish, great work, communication & a clean cat
    Thank you so much
    Response from Group 1 MINI Norwich
    Dear Karis,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an absolutely fabulous experience with us from start to finish. Your kind words about our work, communication, and attention to detail mean a lot to our team. We strive to provide the best service possible, and it's rewarding to know we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 MINI Norwich.

    Best regards,

    Emma
    Group 1 MINI Norwich Team
  • Rating 5.0
    Amazing service
    Response from Group 1 MINI Norwich
    Hello Thomas,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an amazing experience with our service at Group 1 MINI Norwich. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent from start to finish
    Response from Group 1 MINI Norwich
    Hello Sophie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was excellent from start to finish. Our team at Group 1 MINI Norwich is dedicated to providing the best service possible, and your feedback is incredibly rewarding. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent service as always
    Very friendly and professional
    Response from Group 1 MINI Norwich
    Hello Brian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our team to be friendly and professional. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent experience as always. The car was in for a service and the young lady who booked it in was lovely. As was the guy who handed the keys back. Thank you to all involved though, especially whoever had the unfortunate task of giving the car a clean, they deserve a medal!
    Response from Group 1 MINI Norwich
    Dear Sophie P.,

    Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that you had an excellent experience with our team at Group 1 MINI Norwich. It's great to know that our staff, from the young lady who booked your car in to the gentleman who handed the keys back, made a positive impression on you.

    We truly appreciate your kind words about our team member who cleaned your car. We will certainly pass on your compliments to them, as they will be delighted to hear that their efforts were recognized and appreciated.

    Thank you once again for your feedback and for choosing the Motability Scheme with us. We look forward to welcoming you back in the future.

    Best regards,

    Group 1 MINI Norwich Team
  • Rating 5.0
    Superb!
    Response from Group 1 MINI Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Everything went well. Staff very welcoming and helpful.
    Response from Group 1 MINI Norwich
    Thank you for your 5-star review! We're glad you had a brilliant experience with us here at Norwich MINI. We look forward to your next visit!
  • Rating 5.0
    Flawless experience, great coffee, great car, well done Thomas.
    Response from Group 1 MINI Norwich
    Thank you Jacob for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Prompt service collection and return faultless.
    Response from Group 1 MINI Norwich
    Thank you Richard for your kind words - we're glad to have been of service!
  • Rating 5.0
    Fantastic customer service.

    Car handover in the morning was very efficient with a lovely electric mini as the courtesy car.

    Service completed within hours and no waiting around when we came back to pick it up.

    Response from Group 1 MINI Norwich
    Thank you so much for your fantastic review, Linda! We're thrilled to hear that you had such a positive experience with our customer service and the efficiency of the car handover. It’s great to know you enjoyed the electric Mini and appreciated the quick turnaround. Your feedback means a lot to us and helps us keep up the good work. We look forward to serving you again in the future!
  • Rating 5.0
    Thomas was brilliant. Professional, fun, considerate and knowledgeable
    Response from Group 1 MINI Norwich
    Thank you so much for the 5-star review, Barbara! We're thrilled you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!
  • Rating 5.0
    Tom was very friendly and nothing was too much trouble. 5 stars
    Response from Group 1 MINI Norwich
    Good morning,

    Thank you for taking the time to leave a review, we appreciate your feedback.

    We are delighted to see that you are happy with the experience that you received. We greatly appreciate your kind words about Tom at our branch. It's wonderful to hear that he left such a positive impression on you.

    If you need any help in the future, please do not hesitate to contact us.
  • Rating 5.0
    Absolutely perfect from start to finish, great communication, fantastic job on the car.
    Thank you all so much
    Response from Group 1 MINI Norwich
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Georgi was very friendly and helpful at the service desk and set me up with the mini app.
    My car came back to me very clean and tidy and I have renewed confidence in my lovely car.
    Thanks very much. SharonGriffen
    Response from Group 1 MINI Norwich
    Hello Sharon,
    Thank you so much for your kind words! We are so happy to hear that Georgi was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Absolute joy to deal with. This is my third Motability car with Mini and this says everything you need to know. Highly recommend.
    Response from Group 1 MINI Norwich
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Rosie was really helpful and it was an easy process as always
    Response from Group 1 MINI Norwich
    Thank you for your kind words - we're glad to have been of service!

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