Motability Scheme at Heritage Volkswagen Salisbury

Jamie was very helpful and patient made us feel welcome and explained everything clearly

Outstanding service

Jamie was very professional yet relaxed and made us feel welcome and comfortable

RE: Jack Robson, Heritage VW, Salisbury

it was my great fortune, or maybe an angel caught my prayer that day. I stumbled into Salisbury Volkswagen sweating and shaking. My research into Motability suggested my ideal car was a Citroen Berlingo. I had engaged with Citroen several times, but, their total absence of any modicum of customer service had frightened me. I left Citroen with a prayer to find NOT the best vehicle, but a human being I could trust to sell me the correct car for my own needs.
The sparkle, shine and smiles inside Salisbury Volkwagen reassured me instantly. My support animal lay down at Jack Robson’s desk. She was provided with a bowl of water while Jack introduced himself. I had three cups of filtered water to hydrate and then a really good coffee. I shared my troubles and was met with gentle empathy - a honed professional approach based on genuine compassion. This allowed me to feel safe and supported in this momentous life-changing experience.
By the time I sat in the car, I had relaxed. I shut the car door and felt secure with the sound, feel and smell of a new car. It felt safe and right It felt sturdy. The height was perfect. The lumbar support was superb. The steering wheel is a perfect size and a joy to handle. Jack Robson had heard my needs from his point of view. I fell in love with the car. Jack checked stock, colours, shapes, prices. I did not think then that colour could be relevant!
Did I dare to have the audacity to avail of this wholly privileged opportunity? Jack spoke slowly, clearly and without guile. I had a menopausal hot flush realising it was possible for me to own this dream car.
The Motability online application form is possibly the most user friendly system available. I had already filed my details. Jack was impressed with this and said it would speed up the process. Again, this reassured me at put me at ease. I felt comfortable and determined by now. I was dreaming of where I could go. I shared with Jack that I had been house bound for a year.
‘Will this help your health?’ Jack asked. And I so very nearly wept and disclosed everything. We completed paperwork. He checked colours. He showed me various colour tile samples. Oh, how I laughed at the surreal yet perfectly appropriate task.
Less than one month later, Jack found my car and had it delivered to Salisbury VolksWagen showroom. He draped it for a big reveal.
When Jack revealed my new car my life transformed. Of course he drove it first, and showed me everything. He sync-ed my phone to my car. Jack programmed the radio to my favourite station. He gave me a charging cable, showed me the charging mat. How did he realise my mobile phone is my lifeline? That courtesy compelled me to begin thanking him profusely and unapologetically emotionally. He drove me around town on my request, beautifully pointing out my hesitancies, failings, faults. Then handed the car over to me.
One day later and I cannot help but fixate my eyes on the gorgeous fabulous shiny brand new bluey-green shining starship. My support dog and I drove to the Wiltshire countryside this morning, for a walk in Nature.
Yes, Jack, this car is mental health recovery, it is physiotherapy, it is no more cabin fever. It is a gift from angels. My deepest gratitide and appreciation for Salisbury VolksWagen and your truly outstanding customer service. Any chance you could give lessons to Citroen?

Life affirming

Very helpful, showed me how to work everything, went through everything with me to make sure i understood

Huge Thankyou to Mark once again.
Was very helpful, and patient given this was the first time I’ve ever utilised the scheme.
Couldn’t ask for someone friendlier!
Mark listened to what I wanted from a vehicle and made sure what I asked for ticked all of the boxes.
Would recommend him to anyone!

Huge Thankyou to Mark.
Was very knowledgable through the process of ordering.
Showed me lots of options and make recommendations based on our needs

Always helpful in every way

Very courteous and very helpful - excellent service

A thoroughly professional service carried out.

Excellent service as always

Mark was absolutely amazing, couldn't have done any more to make it a better experience, you can't better perfection 👌🏻

Jamie MacIntyre was excellent, really helpful, friendly and patient. I couldn't rate them highly enough, absolutely brilliant.

Friendly, helpful, patient, overall excellent.

Had the bedt experience with Mark was well informed and kept up to date every step highly recommend heritage and Mark especially

I was completely impressed with Jamie McIntyre professionalism and customer service.

Very good and helpful with choosing my new car.

They were very helpful and very good to get me suited to my new next car

Absolutely wonderful and easy and mark at volkswagen was so helpful and welcoming