Motability Scheme at Sinclair Volkswagen Bridgend

4.8
Rating 4.8
(161 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 11:00 - 16:00
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Contact information

Address
Celtic Court
Tremains Road
Bridgend CF31 1TZ
GB
Get directions
Phone Number
Call Sinclair Volkswagen Bridgend on 01656 664241
01656 664241
01656 664241
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • David Hughes
  • John Abbott
  • Gareth Davies
  • Naveed Javed
  • Gavin Howe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Mike Rowsell
  • Wendy Deeble
  • Dean Jones
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sinclair Volkswagen Bridgend

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sinclair Volkswagen Bridgend

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Sinclair Volkswagen Bridgend can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sinclair Volkswagen Bridgend on 01656664241 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Sinclair Volkswagen Bridgend

  • Rating 5.0
    Ceri the handover specialist was incredibly knowledgeable. The car was wrapped up with a bow.the whole experience was fantastic.
    Response from Sinclair Volkswagen Bridgend
    Dear Christopher M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a fantastic experience with our team, and that Ceri, our handover specialist, was able to provide you with the knowledgeable service you deserve. We always strive to make every moment special, and we're delighted that the car presentation added to your experience.

    Your kind words and perfect rating mean a lot to us and motivate us to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Sinclair Volkswagen Bridgend.

    Best regards,

    Sinclair Volkswagen Bridgend Team
  • Rating 4.0
    Good service
    Response from Sinclair Volkswagen Bridgend
    Good Morning Joanne,
    Thank you for your feedback! We're happy to hear you received good service. If there's anything else we can do to improve your experience, please don't hesitate to let us know!
    Kind Regards
    Sinclair Group
  • Rating 3.0
    Ceri was fantastic for the handover of our new car. That's is why we are giving 3 stars. However Nav who was the sale agent has been awful. No communication since we ordered the car back in August. We didn't even get a call to say the car was in, just a random video showing us the car was in and we only knew about it when we had our car in for an MOT. Don't know why we were not called. Nav also didn't have time for us yesterday was with other customers and only came to say hi and waved.. we were not even offered tea and coffee when we picked up the car. Ceri was outstanding but the rest of the customer service, is very poor. It's also worth noting that Anne the usual receptionist we see is great and would have been offering us drinks but sadly she wasn't it. We paid a big downpayment for the car and don't feel valued or appreciated at all. Overall not a good experience.
    Response from Sinclair Volkswagen Bridgend
    Good Morning Joanne,
    Thank you for your detailed feedback, and we're glad to hear that Ceri provided you with an outstanding handover. We sincerely apologize for the lack of communication and the experience you had with Nav. This is certainly not the level of service we aim to provide, and we understand how important it is to feel valued throughout the entire process. We will be addressing this internally to ensure it doesn’t happen again and that every customer receives the attention they deserve. We also appreciate you noting Anne's excellent service, and we’ll ensure she is recognized for her efforts. Your comments are invaluable, and we hope to have the opportunity to make things right for you in the future.
    Kind Regards
    Sinclair Group
  • Rating 5.0
    Excellent service from initial enquiry, ordering, updates on delivery, and collection. Would definitely recommend Sinclair Volkswagen.
    Response from Sinclair Volkswagen Bridgend
    Hi Malcolm,
    Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience from your initial enquiry through to ordering, delivery updates, and collection. Providing seamless service is our priority, and we truly appreciate your recommendation of Sinclair Volkswagen.

    If there's anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new vehicle!
    Kind Regards
    Sinclair Group
  • Rating 3.0
    No i wasnt offered to test drive it or wasnt offered to sit or look at other cars or models
    Response from Sinclair Volkswagen Bridgend
    Hi Natalie,
    We’re sorry to hear about your experience and appreciate your feedback. Your concerns are important to us, and we regret that we didn’t meet your expectations. Please don’t hesitate to reach out if you’d like to discuss this matter further.
    Kind Regards
    Sinclair Group
  • Rating 5.0
    Hi fab
    Response from Sinclair Volkswagen Bridgend
    Hi Lynne,
    Thank you so much! We’re so happy to hear you had a fab experience!
    Kind Regards
    Sinclair Group
  • Rating 5.0
    Fabulous service
    Response from Sinclair Volkswagen Bridgend
    Hi Andrew,
    Thank you so much! We’re thrilled to hear you had a fabulous experience!
    Kind Regards
    Sinclair Group
  • Rating 5.0
    First class service
    Response from Sinclair Volkswagen Bridgend
    Hi Russell,
    Thank you! We’re delighted to hear that you had a first-class experience. We truly appreciate your support!
    Kind Regards
    Sinclair Group
  • Rating 5.0
    Both Ceri and Daniel were extremely helpful and knowledgeable
    Response from Sinclair Volkswagen Bridgend
    Thank you for the kind words and 5-stars, Colin! Many thanks, Sinclair Group.
  • Rating 5.0
    Absolutely superb! I would not hesitate to recommend them based on how well we’ve been treated by the staff there. Im a very happy customer.
    Response from Sinclair Volkswagen Bridgend
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon. Many thanks, Sinclair Group.
  • Rating 5.0
    Fantastic experience from start to finish. Would highly recommend!
    Response from Sinclair Volkswagen Bridgend
    Hi Colin, we are delighted to hear that you had a positive experience! Many thanks, Sinclair Group.
  • Rating 5.0
    Brilliant helpful
    Response from Sinclair Volkswagen Bridgend
    Thanks for your 5-star review, Clifford! Many thanks, Sinclair Group.
  • Rating 5.0
    Gavin and Ceri were very friendly and professional. Their knowledge about the car and the Motability Scheme was very good. Very happy with the overall experience from start to finish.
    Response from Sinclair Volkswagen Bridgend
    Hi Joshua, thank you for your great 5-star review! We hope you enjoy your new vehicle and look forward to welcoming you back to Bridgend in future. Many thanks, Sinclair Group.
  • Rating 5.0
    Nick
    Response from Sinclair Volkswagen Bridgend
    Hi Jamie,
    Thank you for your wonderful feedback! We're happy to hear that Nick provided you with excellent service.
    Many thanks,
    Sinclair Group
  • Rating 5.0
    As always. Excellent communication and customer service. Fantastic dealership/service centre.
    Response from Sinclair Volkswagen Bridgend
    Hi Bernadette,
    Thank you for your kind words! We appreciate your feedback on our excellent communication and customer service.
    Many thanks,
    Sinclair Group
  • Rating 5.0
    Brilliant service would highly recommend
    Response from Sinclair Volkswagen Bridgend
    Hi Cory,
    Thank you for your fantastic review! We’re happy to hear that you had a brilliant experience and would recommend us.
    Many thanks,
    Sinclair Group
  • Rating 5.0
    Good
    Response from Sinclair Volkswagen Bridgend
    Hi Shannon,
    Thank you for your feedback! We’re glad to hear that your experience with us was a positive one.
    Many thanks,
    Sinclair Group
  • Rating 5.0
    Amazing service and very friendly
    Response from Sinclair Volkswagen Bridgend
    Hi Jamie,
    Thank you for your kind words! We’re thrilled to hear that you had amazing service and found our team friendly.
    Many thanks,
    Sinclair GroupC
  • Rating 5.0
    Brilliant helped me in a difficult time sort a vehicle in the time scale I needed
    Response from Sinclair Volkswagen Bridgend
    Tracey, we’re glad you felt well-informed and supported throughout. Thank you for your feedback! Many thanks.
  • Rating 5.0
    Outstanding from start to finish. They interacted with my family and even played with my two year old. Brought out box of toys. Outstanding service and reason I chose VW. Went over and beyond. Thank you.
    Response from Sinclair Volkswagen Bridgend
    Christopher, it’s so heartwarming to know our team made such a positive impact on you and your family. Thank you for the lovely feedback. Many thanks.

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