Motability Scheme at Stratstone BYD Birmingham

Motability Scheme at Stratstone BYD Birmingham

4.8
Rating 4.8
(22 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00Closed Today
Call dealer

Contact information

Address
149 -159 High Street
Bordesley
Birmingham B12 0JU
GB
Get directions
Phone Number
Call Stratstone BYD Birmingham on 0121 756 2239
0121 756 2239
0121 756 2239
Website

Visit dealer website

Email

bydbirmingham.sales@stratstone.com

Feedback

Leave dealer feedback

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
SundayClosed

Motability Scheme specialists:

  • Ricardo Stephen-Albert
  • Kevin Wright
  • Julie Fearnley
  • Mark Toor
  • Gary La
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed
Click pin to expand map

Accessibility features at Stratstone BYD Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Stratstone BYD Birmingham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Stratstone BYD Birmingham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stratstone BYD Birmingham on 01217562239 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Stratstone BYD Birmingham

  • Rating 5.0
    Gary went the extra mile to make sure I was comfortable with everything, I can’t be more grateful to him and everyone at BYD for this
    Response from Stratstone BYD Birmingham
    Hi Tyler,

    Thank you very much for leaving a 5* review.

    Gary will really appreciate it!

    Have a great day!
    Customer Services
  • Rating 5.0
    All the staff are lovely i delt with mark Ricardo and kevin.
    Mark is a patient friendly always smiles, Kevin got me a twix as i mentioned on the phone i liked them ricardo came in on his day off to hand over the car and his didnt rush me .made sure i understood everything.
    Will recommend them highly
    Response from Stratstone BYD Birmingham
    Hello Monique,

    Thank you very much for the 5* review!

    Mark, Kevin and Ricardo all value your feedback and take pride in providing the best possible customer service!

    Thanks again!
    Customer Services
  • Rating 5.0
    Dealt with the salesman called Gary. He was very nice, polite and helpful.
    Response from Stratstone BYD Birmingham
    Hi Susan,

    Thank you for your five stars!

    Gary values your feedback.
    Customer Services
  • Rating 5.0
    I met Gary at the dealership and I can’t complain made me feel at ease spoke to me about the entire car I wanted kept me updated on the process! Such an amazing guy! Couldn’t fault the experience at all.
    Response from Stratstone BYD Birmingham
    Hi Rahenna,

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction by Gary.

    Enjoy your day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent service
    Response from Stratstone BYD Birmingham
    Hello Gulam,

    Thank you very much for taking the time to leave us this review!

    Our aim is to deliver a positive customer service.

    Have a great weekend!
    Customer Services
  • Rating 5.0
    Brilliant service could not be happier I have even recommended the garage and the person I recommend went yesterday and had the exact same car as myself on the motability
    Thank you
    Response from Stratstone BYD Birmingham
    Hi Mark,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again!
    Customer Services
  • Rating 5.0
    Absolutely brilliant ricardo did not pressure me at all and was very helpful really is a credit to the dealership
    Response from Stratstone BYD Birmingham
    Hi Mark,

    Thank you for your positive review.

    Ricardo and the rest of the team are always happy to help!

    Have a great day!
    Customer Services
  • Rating 1.0
    Dent in roof picking up vehicle from the dealership in progress of a repair and compensation
    Response from Stratstone BYD Birmingham
    Hi Aron,

    Thank you for taking the time to review.

    I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

    If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

    Thank you,
    Customer Services
  • Rating 5.0
    Kevin was fantastic in making me feel calm and explained everything slowly so I could understand, it was non pressured and the experience was good for me, as I was very anxious.

    After a phone call on the 20th
    Being new to motability, I have no idea how the scheme works, I was told there was a 4 day rule, but speaking to motability, this is discretionary to the dealer, I asked if I could collect my car earlier than Saturday as I wanted to get comfortable in the car as this car is allowing me to start a new job, and help me be more independent with my physical and mental health, unfortunately mark at the dealership, when on the call with motability and mark at the same time, said the opposite that it was motability, who did say it was not down to them, he seemed non empathetic towards my situation and when asked if he could ask his manager, if I could collect earlier for the above reeson I was told point blank no. I've left the phone call more confused about the scheme and more anxious to drive the car.

    Kevin, is an asset to the dealership
    Response from Stratstone BYD Birmingham
    Hi Phillip,

    Thank you for the great review!

    We really appreciate you taking the time to feedback your experience with Kevin,

    We look forward to welcoming you back,
    Evans Halshaw Customer Services
  • Rating 5.0
    Just fabulous all the way through, Mark was amazing
    Response from Stratstone BYD Birmingham
    Hi Rachel,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your recent experience with Mark.

    We hope to be of service to you again!
    Customer Services
  • Rating 5.0
    Mark and the team at BYD Stratstone Birmingham are top class.
    Response from Stratstone BYD Birmingham
    Hi Alexander,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your recent experience with Mark.

    We hope to be of service to you again!
    Customer Services
  • Rating 5.0
    Excellent thankyou
    Response from Stratstone BYD Birmingham
    Hi Arthur,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Very helpful friendly and knowledgeable would definitely recommend
    Response from Stratstone BYD Birmingham
    Hi Janene,

    Thank you for your review.

    We're very happy to hear that you had a 5* experience!

    We appreciate your positive feedback and recommendation and we hope to see you again in the future!

    Have a great day,
    Customer Services
  • Rating 5.0
    Very helpful and friendly. Did not do 'hard car sale'
    Gave all the information needed.
    Response from Stratstone BYD Birmingham
    Hi Linda,

    Thank you for your kind words - we're glad to have been of service!

    Take care,
    Customer Services
  • Rating 5.0
    Lovely friendly people explained everything to us about the notability scheme and the car we chose.
    We’re very excited now waiting for the car to arrive
    Response from Stratstone BYD Birmingham
    Hello Maxine,

    Thank you for your kind words - we're glad to have been of service!

    Take care,
    Customer Services
  • Rating 5.0
    Super excited very very helpful explained everything about the car in detail overall great
    Response from Stratstone BYD Birmingham
    Hi Wayne,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Customer Services
  • Rating 5.0
    Great all round experience at this dealership
    Response from Stratstone BYD Birmingham
    Hello Phillip,

    Thank you so much for the review.

    We're thrilled that you had such a positive experience!

    We hope that you'll consider us again in the future.
    Customer Services
  • Rating 5.0
    Brilliant service Tom was really nice and helpful.
    Response from Stratstone BYD Birmingham
    Hi Victoria,

    I appreciate you taking the time to leave this review.

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again,
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good customer service very polite very welcoming very the best of all of tham is Thomas Baker if you go there just iske for him hi is very helpful and you just come out re happy keep the good work tomas your are the best like the British army
    Response from Stratstone BYD Birmingham
    Hi Mohamed,

    We appreciate you taking the time to review us!

    I am very pleased to hear that Thomas handled everything to your satisfaction.

    Enjoy your day!
    Customer Services
  • Rating 5.0
    Great customer service

    Great car
    Response from Stratstone BYD Birmingham
    Hi Jon,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Evans Halshaw Customer Services

Similar Motability Scheme dealers

Start new search