Motability Scheme at Allen Ford Nuneaton

4.8
Rating 4.8
(153 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to Allen Ford Nuneaton

Welcome to Allen Ford Nuneaton

We have fully trained Motability specialists on hand to ensure that your experience from order to delivery runs smoothly and meets your needs. They can answer any questions you may have around the Motability Scheme and our current offers.

When discussing your requirements, the team will listen to why you need the car and what you need it to be able to do before showing you around the most suitable car. Once you have a car of interest, they will arrange an unaccompanied test drive to give you the chance to experience it for yourself.

We also offer video appointments if you’re not comfortable visiting us in person and we will do all that we can to ensure that you feel comfortable and relaxed at all times.

Contact information

Address
Bermuda Retail Park
Hamilton Way
Nuneaton CV10 7RB
GB
Phone Number
Call Allen Ford Nuneaton on 024 7648 0186
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jason Fellows
  • Bethany Tatnell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Helena Terry
  • Abigail Lorenz
We recommend calling and booking an appointment before visiting.
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Accessibility features at Allen Ford Nuneaton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Allen Ford Nuneaton

  • Rating 5.0
    Follow up call and service excellent
  • Rating 5.0
    Lily dealt with my hand over and she was brilliant, really friendly and helpful and showed me several aspects of the infotainment system. Lily is an asset to Allen Ford Nuneaton.
  • Rating 4.0
    The garage ordered the car that I asked them to but we weren't made aware that there had been a recent change to the specification of the Kuga st-line X which has impacted on the suitability of the car for myself.

    The original order for the car was from Chambers Ford of Sutton Coldfield but unfortunately they had mis-lead me on the cars specification by telling me that the new car comes with ergonomic AGR approved front seats which is crucial for me due to my severe back pain and the fact that the passenger seat is also ergonomic AGR approved as my wife does a lot of the driving which means I spend a lot of time in the passenger seat. This was not factually correct as this specification had been phased out as standard 6 weeks before I ordered the car. Hence the only cars that would have it was old stock that they were trying to get rid of. This is what led to the cancellation of that car where we had discovered that the car allocated to me had been manufactured 3 months earlier and had been sitting in an open field in damp and wet conditions and as they had provided me with 3 incorrect vin numbers for the car, Motability advised me to reject it and to re-order, which I did do at Allen Ford Nuneaton but again I was not informed of the change in specification which meant that the car is not suitable for me as it only had standard seats - I only ordered that particular car due to its advanced back supporting, AGR approved, and crucially powered passenger seat. This is why I can only give the garage 4 out of 5 and I also think that Motability may want to look at the suitability of Johnsons Ford at Sutton Coldfield and Tamworth for supplying cars to the scheme as scheme users are treated as second rate customers.
  • Rating 5.0
    We were pleased with how we were dealt with.
  • Rating 5.0
    Lisa was friendly, efficient and dealt with every query I had.
  • Rating 5.0
    Lilly was excellent, very informative, took the time to set everything up and show us all we needed.
    Thank you
  • Rating 5.0
    Very approachable and friendly service.
  • Rating 5.0
    Staff were very helpful and kept in touch with updates etc.
  • Rating 5.0
    Very happy with vehicle and excellent customer service I received from Lisa may
  • Rating 5.0
    Very knowledgeable. Very friendly very helpful
  • Rating 5.0
    Amazing customer service and very professional, every question answered
  • Rating 5.0
    Fantastic and amazing staff, had a new girl who was training and she done amazing. Full of knowledge and always willing to help. It was a pleasure having her to help me with my mobility car order. Very impressed
  • Rating 5.0
    Very good, and would highly recommend them for anyone in the local area.
  • Rating 5.0
    Lillee was wonderful and very nice polite and helpful. She went through everything about the car made it look so easy offered us drinks while we went through the paper work
  • Rating 5.0
    Very easy to deal with, knowledgeable and perfect service.
  • Rating 5.0
    First rate . Very friendly and easy going
  • Rating 5.0
    Harry was informative and helpful! Would certainly recommend
  • Rating 5.0
    Easy just sit wait with a nice cup coffee.
  • Rating 5.0
    Very pleasurable experience
  • Rating 5.0
    Absolutely perfect.Ford picked my car up and got in back too us later in the day.Was stress free which is perfect.Everyone on phone when organising it was so helpful.Thankyou to you all at ford.Perfect!

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