Motability Scheme at Johnsons VW Stafford
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Dorrington Drive
Stafford ST16 3BF
GB
Phone Number
Call Johnsons VW Stafford on 01785 223232
01785 223232
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Jonathan Madden
- Simon Fisher
- Mark Grieve
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Matt Gorman
- Thomas Chapman
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Johnsons VW Stafford
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Johnsons VW Stafford
Welcome to Johnsons VW Stafford.
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Johnsons VW Stafford can help you by: Confirming your eligibility for the Motability Scheme, supporting you in choosing the right car, arranging a test drive, ordering and supplying your new Motability Scheme car Servicing and maintaining your car.
Contact Johnsons VW Stafford on 01785223232 to make an appointment with our Motability scheme specialist.
Reviews at Johnsons VW Stafford
- Rating 5.0Apr 1, 2024Brilliant handover by Jon who walked up step by step on the cars workings. Very pleased with our new car!Response from Johnsons VW StaffordApr 2, 2024Thank you very much for leaving us a review. Customer feedback is vital to us. We look forward to dealing with you again and happy motoring! Many thanks
- Rating 5.0Feb 28, 2024really friendly staff big thank you to Jonathan who sat with me and went through everything about the car and what would be best suited for myselfResponse from Johnsons VW StaffordFeb 29, 2024Thank you for sharing your positive experience with Jonathan! We're delighted to hear that he provided friendly and thorough assistance, taking the time to go through everything about the car and helping you find the best option suited to your needs. We'll make sure to pass on your kind words to Jonathan. If you have any more questions or need further assistance in the future, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!
- Rating 5.0Feb 9, 2024Since the day we went to browse, Stafford VW were incredibly helpful and could answer any questions we had. Ordering was simple, and collection day was a breeze. Mark showed us all the features of the car and made sure we were happy before we set off.Response from Johnsons VW StaffordFeb 9, 2024Thank you for sharing your positive experience with Stafford VW! We're delighted to hear that from the browsing stage to ordering and collection, you found the team to be incredibly helpful and knowledgeable. It's fantastic to know that Mark ensured you were familiar with all the features of your new car before you set off. If there's anything else you need or if you have more questions in the future, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!
- Rating 5.0Feb 5, 2024Excellent service with their collection and delivery. Car came back valeted.
I would highly recommend this dealerResponse from Johnsons VW StaffordFeb 8, 2024Thank you for your positive feedback! We're delighted to hear that you received excellent service with the collection and delivery of your car, and that it came back valeted. Recommendations from satisfied customers mean a lot to us, and we appreciate your kind words. If there's anything else you need or if you have more questions in the future, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again! - Rating 5.0Jan 30, 2024Very happy with the car thanks agin 🫶Response from Johnsons VW StaffordJan 30, 2024Thank you very much for leaving us a review. Customer feedback is vital to us. We look forward to dealing with you again and happy motoring! Many thanks.
- Rating 5.0Jan 23, 2024All went wellResponse from Johnsons VW StaffordJan 23, 2024Thank you very much for leaving us a review. Customer feedback is vital to us. We look forward to dealing with you again and happy motoring! Many thanks.
- Rating 5.0Jan 13, 2024Very professional, explained everything and handover was thorough. Would highly recommend.Response from Johnsons VW StaffordJan 15, 2024Thank you very much for leaving us a review. Customer feedback is vital to us. We look forward to dealing with you again and happy motoring! Many thanks.
- Rating 5.0Jan 8, 2024Very professional. Would highly recommendResponse from Johnsons VW StaffordJan 9, 2024Thank you for your kind words! Professionalism is a top priority, and we are delighted to hear that you had a positive experience. If there's anything else we can do for you or if you need further assistance, feel free to reach out. Your recommendation means a lot!
- Rating 5.0Nov 20, 2023Jon Madden was a pleasure to deal with from start to finish. He’ll definitely be seeing us again when we’re ready to change our cars again.Response from Johnsons VW StaffordNov 21, 2023That's wonderful to hear about your experience with Jon Madden! We're thrilled that he made your car-buying journey a pleasure from start to finish. We'll be sure to let Jon know about your positive feedback. When you're ready for your next car change, we'll be more than happy to assist you again. If there's anything specific you need in the meantime or if you have any further questions, feel free to reach out. Thank you for choosing us!
- Rating 5.0Nov 20, 2023Exemplary serviceResponse from Johnsons VW StaffordNov 20, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks!
- Rating 5.0Nov 14, 2023Great customer serviceResponse from Johnsons VW StaffordNov 14, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks!
- Rating 5.0Nov 13, 2023Jon was brilliant was start to finish.Response from Johnsons VW StaffordNov 14, 2023Thank you for your review! We're thrilled to hear that Jon provided brilliant service from start to finish. We're proud to have Jon on our team, and it's fantastic to know that he delivered such a positive experience for you. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your support!
- Rating 5.0Nov 10, 2023Brilliant customer service. Thoughtful and caring staff. Very helpful and made the experience a pleasure to be there. Highly recommend!Response from Johnsons VW StaffordNov 10, 2023Hi Jessica
Thank you so much for your incredibly kind words! We're thrilled to hear that you had a positive experience with our team and that our staff provided brilliant customer service. It's heartening to know that their thoughtfulness and care made your visit a pleasure.
We truly appreciate your recommendation and are grateful for your support. Our goal is to consistently exceed expectations, and your feedback motivates us to continue delivering exceptional service.
If there's anything specific that stood out during your visit or if you have any suggestions on how we can further enhance our services, we'd love to hear more. Thank you for choosing us, and we look forward to serving you again in the future. - Rating 5.0Nov 1, 2023Excellent service, car collected and returned as I was not well enough - and returned clean and safe - thank you VW Stafford, Johnson’sResponse from Johnsons VW StaffordNov 1, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks!
- Rating 5.0Nov 1, 2023Excellent, Mark face all advice and absolutely no pressure.
Happy to be informed and advised he will set up my phone and other tech for me! Brilliant 😊Response from Johnsons VW StaffordNov 1, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks! - Rating 1.0Oct 20, 2023Not very welcoming had to wait & difficult to park as only 1 disabled space.
- Rating 5.0Oct 11, 2023Excellent service thank youResponse from Johnsons VW StaffordOct 12, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks!
- Rating 1.0Sep 26, 2023Disappointed that shortcomings with the vehicle were not highlighted by the salesman!
- Rating 5.0Sep 20, 2023From start to finish Jonathan was there to
Assist me with help and support. The handover went quick and smooth and Jonathan went out of his way to collect me from home due to transport issues. I would recommend Johnson’s Volkswagen to everyone .Response from Johnsons VW StaffordSep 21, 2023Thank you very much for leaving us a review. Customer feedback is vital to us and your wonderful comments have been forwarded to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again and happy motoring! Many thanks! - Rating 2.0Sep 6, 2023I dropped an Id3 mobility car in for service. There were no issues with the car so it was routine.
Tom, a very helpful and friendly guy told us it needed a software update and would be ready at the end of the day and advised us to collect it between 4pm and 5pm and told us it would be washed.
En route to collect it Tom called us to say that the car wasn't ready and to wait 3 days and collect it after the weekend. My wife uses this car as she cannot walk far. Waiting over the weekend would trap her in the house or cost a fortune in taxis.
Tom couldn't apologise enough and convinced a service person to stay over and finish the software job but we would still have to wait until the Saturday morning and book in a few weeks for the rest of the service. This did not work for us as it left us without a car for work in the morning. Tom offered a courtesy car but only had manual. My wife has to have an auto as do so many other people with mobility cars. We had no choice but to take it as the company had no auto or eV cars to lend us. This aggravated my wife's hip.
Tom tried everything in his power to help but he did not have the solutions available to him. I returned to collect the car on Monday and it had not been cleaned. Tom was annoyed that this had not happened and offered to clean it there and then himself although I presume this is not his job. That was a lovely gesture but I didn't have time to do it. He said I could bring it back any time and he would wash it. This was very kind.
This is the second time the car has been in and the second time we've had significant issues. The company should have timed the service better. They had it all day and it was easily doable if they plugged the update on earlier. They left it until the afternoon knowing it would take hours. Also, if the company provide a motability service for disabled people they should consider automatic courtesy cars.
Tom is a valuable asset to Johsons. He genuinely cares and wants to fix things. Keep hold of him.