Motability Scheme at Lookers BMW Stoke-On-Trent

4.8
Rating 4.8
(49 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Bede Road
Radial Park
Stoke-On-Trent ST4 4GU
GB
Phone Number
Call Lookers BMW Stoke-On-Trent on 01782 572100
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Mark Graham
  • James Ashworth
  • Shannon Amos
  • Jack Casewell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Leanne Chevannes
  • Jordan Eldergill
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers BMW Stoke-On-Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers BMW Stoke-On-Trent

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers BMW Stoke-On-Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers BMW Stoke-On-Trent on 01782572100 to make an appointment with our Motability specialist.

Reviews at Lookers BMW Stoke-On-Trent

  • Rating 5.0
    Mark is just good at his job, he understands the needs of disabled people
  • Rating 5.0
    Lovely staff who go out of their way to make sure your happy and keep you informed all the way
  • Rating 5.0
    The whole experience was great from sitting down with Shannon Amos and going through what would suit me best was amazing even down too constantly getting updates on the status of the car, Thankyou too bmw for looking after met came just before my birthday too!
  • Rating 1.0
    FFs … just need you to delete my number from your system.: this must be the 20th time I have requested this.. I have nothing to do with your dealership, motability or BMW
    Response from Lookers BMW Stoke-On-Trent
    Hello Ann

    We are sorry to read, how unhappy you are with us. Please can you email me direct with your personal details on ArwaMiddleton@Lookers.co.uk so that I can look to remove you off the database and understand what has gone wrong.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Great service .
    Response from Lookers BMW Stoke-On-Trent
    Hello Adam

    Thank you for the 5 star review! Great feedback for our team, who will be delighted to read your comments. Thank you for taking the time to share your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middle ton- Group Customer Retention Manager
  • Rating 5.0
    Always happy to help and nothing is too much trouble . But they always keep you up to date with your car
    Response from Lookers BMW Stoke-On-Trent
    Hello Alex

    Thank you for the 5 star review and your wonderful feedback for our service team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Good service all around
    Response from Lookers BMW Stoke-On-Trent
    Hello Michael

    Thank you for the 5 star review and your kind comments. We appreciate you taking the time to share your recent experience and we hope to welcome you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Great service team 100 percent
    Response from Lookers BMW Stoke-On-Trent
    Hello Philip

    Thank you for your 5 star review and the wonderful comments. We appreciate you taking the time to share your recent experience and we hope to welcome you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Amazing lovely friendly very helpful
    Response from Lookers BMW Stoke-On-Trent
    Hello Aimi

    Thank you for your 5 star review and for taking the time to share your recent experience. We hope to welcome you again in the future.

    Kind Regards,
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Great service from everyone thank you
    Response from Lookers BMW Stoke-On-Trent
    Hello Fiona

    Thank you for your 5 star review and the lovely feedback. We appreciate you taking the time to share your recent experience and we hope to welcome you back in the future.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Kept me updated on car delivery date as promised. Really smooth pick up process. Jack explained everything re the car thoroughly. Thank you
    Response from Lookers BMW Stoke-On-Trent
    Hello Ilana

    Thank you for the 4 star rating and for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Lucy Dixon, Data Administrator
  • Rating 5.0
    Mark was great and all the other salesmen on site were very helpful
    Response from Lookers BMW Stoke-On-Trent
    Hello Glyn

    Thank you for the 5 star review and the great feedback for the Sales Team here at Lookers BMW, they will be thrilled to read your comments. Thank you for taking the time to share your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Really took the time to answer my questions and very welcoming
    Response from Lookers BMW Stoke-On-Trent
    Hello Peter

    Thank you for the 5 star review and the wonderful feedback. Thank you for taking the time to share your recent experience, we hope to welcome you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    First class service. All our questions answered clearly and thoroughly. Really glad I have chosen a BMW again.
    Response from Lookers BMW Stoke-On-Trent
    Hello Brian

    Thank you for the 5 star review, great feedback for the team here at Lookers BMW Stoke. Thank you for taking the time to share your recent experience, we hope you enjoy your new car.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 4.0
    Used BMW Stoke before and always had good service. I hope to have a similar good experience with my new deal.
    Response from Lookers BMW Stoke-On-Trent
    Hello Brian

    Thank you for the 5 star review and your wonderful feedback. We will be more than happy to help you in the future, when you need any further assistance. Thank you for taking the time to share your experience.

    Kind Regards
    Darrelle Sumnall - Data Administrator
  • Rating 5.0
    The service team were excellent, although the system to book in to get my car serviced was a complete disaster
    Response from Lookers BMW Stoke-On-Trent
    Hello Richard

    Thank you for the 5 star review and fantastic feedback for our service team, who will be delighted to read your comments. Thank you for taking the time to share your experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Good customer service from Jordan, he goes above and beyond to help
    Response from Lookers BMW Stoke-On-Trent
    Hello Julie

    Thank you for the 5 star review and fantastic feedback for our service advisor who will be delighted to read your comments. Thank you for taking the time to share your experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Great ten out of ten Kate was really good at her job, I don’t know what you could do to make the experience better
    Thank you
    Danny garcia
    Response from Lookers BMW Stoke-On-Trent
    Hello Daniel

    Thank you for the 5 star review and fantastic feedback for our service advisor, who will be delighted to read your comments. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton - Group Customer Retention Manager
  • Rating 5.0
    Very good was taken care of and pleased with the outcome
    Response from Lookers BMW Stoke-On-Trent
    Hello Dominic

    Thank you for the 5 star review and fantastic feedback for our team who will be delighted to read your comments. Thank you for taking the time to share your experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Everything went well and following the service they even washed and cleaned my BMW. Which was a nice surprise.
    Response from Lookers BMW Stoke-On-Trent
    Good Morning Ronald

    Thank you for the 5 star review, our team will be delighted to read your comments. Thank you for taking the time to share your recent experience, we look forward to welcoming you back in the future.

    Kind Regards
    Lucy Dixon, Data Administrator

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