Motability Scheme at Lookers BMW Stoke-On-Trent

4.9
Rating 4.9
(63 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 16:00
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Contact information

Address
Bede Road
Radial Park
Stoke-On-Trent ST4 4GU
GB
Get directions
Phone Number
Call Lookers BMW Stoke-On-Trent on 01782 572100
01782 572100
01782 572100
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday12:00 - 16:00

Motability Scheme specialists:

  • Mark Graham
  • Shannon Amos
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Leanne Cresswell
  • Jordan Eldergill
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers BMW Stoke-On-Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers BMW Stoke-On-Trent

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers BMW Stoke-On-Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers BMW Stoke-On-Trent on 01782572100 to make an appointment with our Motability specialist.

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Reviews at Lookers BMW Stoke-On-Trent

  • Rating 5.0
    I recently purchased a new BMW and had the absolute pleasure of dealing with Conner Saunders. From start to finish, Conner went the extra mile to make the entire experience smooth, enjoyable, and stress-free.

    He was professional, knowledgeable, and genuinely cared about finding the perfect car for me. Every question I had was answered with patience, and nothing was ever too much trouble. Conner kept me updated at every stage of the process and made sure all the finer details were taken care of, which really gave me confidence in my purchase.

    It’s rare to come across a sales executive who combines such a high level of expertise with outstanding customer service, but Conner certainly delivered. I wouldn’t hesitate to recommend him to anyone looking to buy a BMW – he really made the experience special.
    Response from Lookers BMW Stoke-On-Trent
    Dear Theodore W.,

    Thank you so much for taking the time to share your wonderful experience with us at Lookers BMW Stoke-On-Trent. We are thrilled to hear that Conner Saunders provided you with such exceptional service during your recent purchase.

    It's fantastic to know that Conner's professionalism, knowledge, and dedication made your car-buying journey smooth and enjoyable. We take great pride in ensuring our customers receive the highest level of service, and your feedback reaffirms the hard work our team puts in every day.

    We truly appreciate your kind words and your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new BMW!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very good and welcoming
    Response from Lookers BMW Stoke-On-Trent
    Dear Debra C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found your experience with us to be very good and welcoming. At Lookers BMW Stoke-On-Trent, we strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Lookers BMW Stoke-On-Trent
  • Rating 5.0
    Very efficient service from all staff. Many thanks
    Response from Lookers BMW Stoke-On-Trent
    Hi Steven, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Your support to Lookers is much appreciated.
    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Friendly professional service as always, make us feel comfortable & welcome.
    Response from Lookers BMW Stoke-On-Trent
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent knowledgable Motability representative very interested and willing to go to any measure in order to satisfy the customer
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great handover and customer experience,
    Mark was most helpful and went above and beyond!
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review and the feedback on Mark, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very helpful. Explained everything really well.
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great, the staff were helpful and considerate. My car was serviced and inspected with 4 hours.
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service
    Response from Lookers BMW Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Car was clean when collecting
    Response from Lookers BMW Stoke-On-Trent
    Hello Debra

    Thank you for the 5 star review, our service team will be delighted with your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton
    Group Customer Retention Manager
  • Rating 5.0
    Shannon was absolutely amazing!!! I can’t give her enough credit for how helpful and supportive she has been throughout arranging my car via BMW Stoke. I can’t speak highly enough of her. Nothing was ever too much and I know she is always there, even now if I need any assistance.
    Response from Lookers BMW Stoke-On-Trent
    Hello Emily

    Thank you for the 5 stars, our sales executive will be delighted to read your comments. Thanks you for sharing your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Incredibly friendly and professional from order to handover day. Informed the whole way through the process. Every question answered and I never needed to chase for updates. The smoothest car purchasing experience I’ve had so far.
    Response from Lookers BMW Stoke-On-Trent
    Hello Dorothy

    Thank you for the 5 star review and your wonderful feedback for our team who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Excellent from start to finish
    Response from Lookers BMW Stoke-On-Trent
    Hello Adam

    Thank you for the 5 star review and your wonderful feedback for our team who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Mark is just good at his job, he understands the needs of disabled people
    Response from Lookers BMW Stoke-On-Trent
    Hello Michael

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Lovely staff who go out of their way to make sure your happy and keep you informed all the way
    Response from Lookers BMW Stoke-On-Trent
    Hello Yvonne

    Thank you for the 5 star review and your wonderful feedback for our service team, will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    The whole experience was great from sitting down with Shannon Amos and going through what would suit me best was amazing even down too constantly getting updates on the status of the car, Thankyou too bmw for looking after met came just before my birthday too!
    Response from Lookers BMW Stoke-On-Trent
    Hello Dominic

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.
    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 1.0
    FFs … just need you to delete my number from your system.: this must be the 20th time I have requested this.. I have nothing to do with your dealership, motability or BMW
    Response from Lookers BMW Stoke-On-Trent
    Hello Ann

    We are sorry to read, how unhappy you are with us. Please can you email me direct with your personal details on ArwaMiddleton@Lookers.co.uk so that I can look to remove you off the database and understand what has gone wrong.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Great service .
    Response from Lookers BMW Stoke-On-Trent
    Hello Adam

    Thank you for the 5 star review! Great feedback for our team, who will be delighted to read your comments. Thank you for taking the time to share your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middle ton- Group Customer Retention Manager
  • Rating 5.0
    Always happy to help and nothing is too much trouble . But they always keep you up to date with your car
    Response from Lookers BMW Stoke-On-Trent
    Hello Alex

    Thank you for the 5 star review and your wonderful feedback for our service team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager

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