Motability Scheme at Johnsons VW Stoke
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Stanley Matthews Way
Stoke-On-Trent ST4 4DD
GB
Phone Number
Call Johnsons VW Stoke on 01782 337900
01782 337900
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Ian Newton
- Megan Inch
- Jas Rowe
- Mark Attwell
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Emma Goodger
- Claire Wilkinson
- Chantelle Barnett
- Rio Edwards
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Johnsons VW Stoke
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Johnsons VW Stoke
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Johnsons VW Stoke can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Johnsons VW Stoke on 01782337900 to make an appointment with our Motability specialist.
Reviews at Johnsons VW Stoke
- Rating 5.0Dec 10, 2024Excellent service and attention by Dave who collected my car and the lady who biased...well doneResponse from Johnsons VW StokeDec 10, 2024Thank you so much for choosing Johnsons! We're thrilled to hear that our team could make your experience smooth and enjoyable. Your satisfaction is our top priority, and we're pleased to have been part of your journey. Thank you once again; we look forward to welcoming you back in the future!
- Rating 5.0Dec 6, 2024The Motability Rep. Ian was really helpful and made the process super quick and easy.Response from Johnsons VW StokeDec 10, 2024Thank you so much for choosing Johnsons! We're thrilled to hear that our team could make your experience smooth and enjoyable. Your satisfaction is our top priority, and we're pleased to have been part of your journey. Thank you once again; we look forward to welcoming you back in the future!
- Rating 1.0Dec 3, 2024Shambles and lies! Using aggressive tactics on there disabled customers which resulted in me going to the hospital due to the stress and pressure I was put under on collection day, should have been a joyful experience but was hell!! I’ll never go to a Johnson’s dealership ever again and I’ll never buy a vw or use motability ever again. Horrific how this dealer and its staff treat sick people.Response from Johnsons VW StokeDec 3, 2024Thank you for sharing your feedback. We are very sorry to hear about your experience and the distress you felt during the process of collecting your vehicle. It is certainly never our intention to cause any of our customers stress or discomfort, and we take such concerns very seriously.
To clarify the situation, your vehicle was ordered via the Motability scheme with a deposit of £1,719.00 payable upon collection. During the ordering process, there were multiple communications with you regarding delivery updates. Once the vehicle arrived, we worked with Motability to arrange collection, which was scheduled for Friday, 29th November.
However, on the day of collection, we were informed that you were unable to pay the required deposit. At that point, we consulted with Motability, who advised that changing the collection date at such short notice would incur a charge of £150 to the dealership or that the vehicle could be canceled without charge. These were the only options available to us at the time, and we communicated this to you.
We understand that this situation was upsetting, and we deeply regret any stress it caused you. Our goal is always to ensure a smooth and enjoyable experience for all our customers, and we are sorry that this did not happen in your case.
If you would like to discuss your concerns further, we encourage you to reach out to us directly. We value your feedback and are committed to addressing any unresolved issues to ensure that every customer feels respected and supported. - Rating 5.0Nov 26, 2024I recently picked up my new Volkswagen Tiguan, and I want to highlight the excellent service provided by Jasmine. She made the entire experience truly exceptional with her professionalism, friendliness, and attention to detail. She went above and beyond to ensure I felt comfortable and informed about my new car. It’s clear she genuinely cares about her customers. Thank you for making this such a memorable moment!
- Rating 5.0Nov 7, 2024Excellent service from Jasmine , very helpful and can’t wait to receive my new car.Response from Johnsons VW StokeNov 8, 2024Thank you so much for choosing Johnsons! We're thrilled to hear that our team could make your experience smooth and enjoyable. Your satisfaction is our top priority, and we're pleased to have been part of your journey. Thank you once again; we look forward to welcoming you back in the future! less ▲
- Rating 5.0Nov 6, 2024Kept well informed. Pick up and return as promised. Friendly , efficient service. Health check video a good idea.Response from Johnsons VW StokeNov 7, 2024Thank you so much for choosing Johnsons! We're thrilled to hear that our team could make your experience smooth and enjoyable. Your satisfaction is our top priority, and we're pleased to have been part of your journey. Thank you once again; we look forward to welcoming you back in the future!
- Rating 5.0Oct 28, 2024Very helpfulResponse from Johnsons VW StokeOct 29, 2024Thank you! We're thrilled to hear that you had a brilliant experience. If there's anything more we can do for you, feel free to let us know. We're always here to help!
- Rating 5.0Oct 22, 2024Sound placeResponse from Johnsons VW StokeOct 22, 2024Thank you! We're thrilled to hear that you had a brilliant experience. If there's anything more we can do for you, feel free to let us know. We're always here to help!
- Rating 5.0Oct 15, 2024Excellent and easy and fast customer service with thanksResponse from Johnsons VW StokeOct 15, 2024Thank you! We're thrilled to hear that you had a brilliant experience. If there's anything more we can do for you, feel free to let us know. We're always here to help!
- Rating 5.0Oct 8, 2024Very helpful and knowledgeableResponse from Johnsons VW StokeOct 8, 2024Thank you for your feedback! We're thrilled to hear that you had an excellent experience. If you ever need anything in the future, feel free to reach out. We're always here to help!
- Rating 5.0Oct 1, 2024Excellent service from start to finish would 100% recommendResponse from Johnsons VW StokeOct 1, 2024Thank you for your feedback! We're thrilled to hear that you had an excellent experience. If you ever need anything in the future, feel free to reach out. We're always here to help!
- Rating 5.0Sep 25, 2024Good serviceResponse from Johnsons VW StokeSep 26, 2024Thank you for your feedback! We're thrilled to hear that you had an excellent experience. If you ever need anything in the future, feel free to reach out. We're always here to help!
- Rating 5.0Sep 24, 2024Absolutely flawless service, really informative and polite. Wouldn't hesitate to recommend to anyone, best VW service I've ever had and I've been a VW customer for over 15 yearsResponse from Johnsons VW StokeSep 25, 2024Thank you for your wonderful feedback! We're thrilled to hear that you had an absolutely flawless experience and that our team provided informative and polite service. It’s fantastic to know that this was the best VW service you've had in over 15 years as a customer. We truly appreciate your recommendation and look forward to continuing to exceed your expectations!
- Rating 5.0Sep 24, 2024Fantastic thank youResponse from Johnsons VW StokeSep 24, 2024Thank you for your feedback! We're delighted to hear you had a positive experience with us at Johnsons. Our team is committed to providing excellent service, and it's wonderful to know we met your expectations. Should you need any further assistance, please don't hesitate to reach out. We appreciate your recommendation!
- Rating 5.0Sep 16, 2024Really easy and great customer service 👌Response from Johnsons VW StokeSep 17, 2024Thank you for your feedback! We're delighted to hear you had a positive experience with us at Johnsons. Our team is committed to providing excellent service, and it's wonderful to know we met your expectations. Should you need any further assistance, please don't hesitate to reach out. We appreciate your recommendation!
- Rating 5.0Aug 16, 2024Jasmine is brilliant she was king helpful and very knowledgeable I’d recommend her to everyone
- Rating 4.0Aug 14, 2024So far so good just waiting now
- Rating 5.0Jun 24, 2024Very pleasant and welcoming
- Rating 5.0May 30, 2024The experience was greatResponse from Johnsons VW StokeJun 3, 2024Thank you very much for taking the time to share your feedback with us. Customer satisfaction is our top priority, and your input helps us continually improve our services. As we strive for excellence, rest assured that your comments will be carefully considered as we work towards delivering even better experiences in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us. We sincerely appreciate your business and look forward to serving you again in the future. Until then, happy motoring!
- Rating 5.0May 16, 2024Good communication
Smart appearance
Helpful
UnderstandingResponse from Johnsons VW StokeMay 20, 2024Thank you very much for taking the time to share your feedback with us. Customer satisfaction is our top priority, and your input helps us continually improve our services. As we strive for excellence, rest assured that your comments will be carefully considered as we work towards delivering even better experiences in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us. We sincerely appreciate your business and look forward to serving you again in the future. Until then, happy motoring!