Motability Scheme at Vertu Ford Stoke on Trent

4.8
Rating 4.8
(448 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Stoke on Trent

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Stoke on Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Stoke on Trent on 01782904323 to make an appointment with our Motability specialist.

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Contact information

Address
George Eastham Avenue
Trentham Lakes
Stoke ST4 4TU
GB
Get directions
Phone Number
Call Vertu Ford Stoke on Trent on 01782 904323
01782 904323
01782 904323
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Hazeldine
  • Sam Gladdy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ashley Taylor
  • Natasha Henry
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Stoke on Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Stoke on Trent

  • Rating 5.0
    Very good, Sam was a very helpful young man.
    Response from Vertu Ford Stoke on Trent
    Hello Joan,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us at Vertu Ford Stoke on Trent. Sam will be delighted to know that he was able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Brilliant excellent professional T M
    Response from Vertu Ford Stoke on Trent
    Hello Trevor,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you found our service brilliant and professional. At Vertu Ford Stoke on Trent, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Amazing service thank you so much
    Response from Vertu Ford Stoke on Trent
    Hello Christine,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our service at Vertu Ford Stoke on Trent. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely excellent couldn't fault the service listened to the needs of my son and helped me choose the car that best suits him constant contact and all my questions answered definitely worth the 5 stars
    Response from Vertu Ford Stoke on Trent
    Hello Thomas B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Vertu Ford Stoke on Trent. It’s great to know that we were able to meet the needs of your son and help you find the perfect car. We always strive to maintain constant communication and ensure all questions are answered, so your feedback is truly appreciated. Your 5-star rating means a lot to us, and we look forward to assisting you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Fantantastic ,very helpful ,nothing was too much trouble .made us feel welcome
    Response from Vertu Ford Stoke on Trent
    Dear Josephine E.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford Stoke on Trent. Our team strives to make every visit welcoming and helpful, and it’s great to know we succeeded in making you feel at ease. Your kind words and perfect rating mean a lot to us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Matthew
  • Rating 5.0
    Lovely lady fantastic job Lovely cleaned thank you
    Response from Vertu Ford Stoke on Trent
    Hello Theresa,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us at Vertu Ford Stoke on Trent. It's great to know that you were pleased with the service and the cleanliness. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely fantastic.

    Chris Rhea has called for Help. He's on the road to hell driving home for Christmas. Can the rescue team go and get him? He's on the D Road.
    Response from Vertu Ford Stoke on Trent
    Hello Melanie,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Friendly helpful staff quick service
    Response from Vertu Ford Stoke on Trent
    Hello Gemma,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful, and that you were pleased with the quick service. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Outstanding!
    From start to finish Sam has been great.
    From choosing the car,to picking it up.
    So professional and friendly.
    I would highly recommend.
    Response from Vertu Ford Stoke on Trent
    Dear Vanessa

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with Sam was outstanding from start to finish. It's fantastic to know that you found the process of choosing and picking up your car both professional and friendly. Your recommendation means a lot to us, and we are delighted to have been able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Booked appointment was on time did all paperwork then showed me all about car really pleasant guy
    Response from Vertu Ford Stoke on Trent
    Hello Antony,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your appointment went smoothly and that you had a pleasant experience with our team. It's great to know that you found the information about the car helpful. We always strive to provide the best service possible, and your feedback is truly appreciated.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Stoke on Trent.

    Best regards,

    Dean
  • Rating 5.0
    Sam was absolutely amazing! Kept me up to date at every step and made the whole process extremely simple.
    Response from Vertu Ford Stoke on Trent
    Hello William,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Sam provided you with excellent service and kept you informed throughout the process. It's great to know that your experience with us was smooth and simple. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Sam and the rest of the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Stewart has been Brilliant
    Response from Vertu Ford Stoke on Trent
    Hello Kevin,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Stewart has been brilliant in assisting you. Providing excellent service is our top priority, and it's wonderful to know that Stewart has made your experience with us a great one.

    If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    I was very pleased with the help i was given
    Response from Vertu Ford Stoke on Trent
    Dear Shirley,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were very pleased with the help you received at Vertu Ford Stoke on Trent. Our team is dedicated to providing excellent service, and it’s wonderful to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible for all our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Liza.
  • Rating 5.0
    Stewart was Fabulous
    Response from Vertu Ford Stoke on Trent
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Stewart provided you with a fabulous experience at Vertu Ford Stoke on Trent. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Cheerful staff, quick service nice cup of coffee
    P.Newman
    Response from Vertu Ford Stoke on Trent
    Dear Paul

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Vertu Ford Stoke on Trent. It's great to know that our cheerful staff and quick service met your expectations, and we're glad you enjoyed the coffee too!

    Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    Ordering the car was so easy.
    There was a problem on the day with the transporter but the team at Vertu made sure it was sorted.
    Response from Vertu Ford Stoke on Trent
    Dear Lisa
    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a smooth experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dawn
    Vertu Ford Stoke on Trent Team
  • Rating 5.0
    Very happy
    Response from Vertu Ford Stoke on Trent
    Dear Kathleen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you are very happy with your experience at Vertu Ford Stoke on Trent. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza.
  • Rating 5.0
    Excellent
    Response from Vertu Ford Stoke on Trent
    Hello Angela,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Liza
  • Rating 5.0
    Friendly staff informative videos and courtesy car availability
    Response from Vertu Ford Stoke on Trent
    Hello Adrian C.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our staff friendly and appreciated the informative videos and courtesy car availability. Providing excellent service and support is our top priority, and it's great to know that we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stoke on Trent.

    Best regards,

    Liza
  • Rating 5.0
    Sam was very helpful, polite and friendly. He explained the whole process throughly. He answered any questions or queries I had. He secured my car much earlier than was originally predicted which makes for a happy customer. I walked out of the showroom with peace of mind. So thank you Sam.
    Response from Vertu Ford Stoke on Trent
    Dear Julie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Sam at Vertu Ford Stoke on Trent. It's fantastic to know that he was able to assist you thoroughly and efficiently, ensuring all your questions were answered and securing your car earlier than expected.

    Your satisfaction is our top priority, and it's rewarding to hear that you left our showroom with peace of mind. We will be sure to pass on your kind words to Sam and the rest of our team.

    Thank you once again for your review and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,

    Liza

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