Motability Scheme at Vertu Ford Stoke on Trent

4.8
Rating 4.8
(461 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Stoke on Trent

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Stoke on Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Stoke on Trent on 01782904323 to make an appointment with our Motability specialist.

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Contact information

Address
George Eastham Avenue
Trentham Lakes
Stoke ST4 4TU
GB
Get directions
Phone Number
Call Vertu Ford Stoke on Trent on 01782 904323
01782 904323
01782 904323
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Hazeldine
  • Sam Gladdy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ashley Taylor
  • Natasha Henry
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Stoke on Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Stoke on Trent

  • Rating 5.0
    Had a great experience. All staff were always more than happy to help, friendly and nice. We got everything sorted within a couple of weeks. Couldn’t recommend them more. A big thanks to Sam who sorted everything quickly and was always happy to help. Thanks!!!
    Response from Vertu Ford Stoke on Trent
    Hello Maxley

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford Stoke on Trent. We are thrilled to hear that our team, especially Sam, was able to assist you promptly and make your experience a positive one. Your kind words and recommendation mean a lot to us, and we are delighted that everything was sorted to your satisfaction.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Keith
  • Rating 5.0
    I was looked after by a true professional really new stuff
    Response from Vertu Ford Stoke on Trent
    Dear Maureen

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Vertu Ford Stoke on Trent. Our team takes great pride in providing professional and knowledgeable service, and it's fantastic to know that this was reflected in your visit. Your feedback is greatly appreciated and will be shared with the team. If there is anything else we can assist you with, please don't hesitate to reach out.

    Best regards,

    Keith
  • Rating 5.0
    I found the whole experience straight fowerd and quick the sales manager was most polite
    Response from Vertu Ford Stoke on Trent
    Hello William E.,

    Thank you so much for taking the time to share your experience with us at Vertu Ford Stoke on Trent. We are thrilled to hear that you found the process straightforward and quick. It's wonderful to know that our sales manager made a positive impression with their politeness.

    Your feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Danielle
    Vertu Ford Stoke on Trent Team
  • Rating 5.0
    Excelent service straight forward
    Response from Vertu Ford Stoke on Trent
    Hello Stephen,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service excellent and straightforward. At Vertu Ford Stoke on Trent, we strive to make every customer's experience as smooth and satisfying as possible, and it's wonderful to know we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Danielle
    The Motability Scheme Team at Vertu Ford Stoke on Trent
  • Rating 5.0
    He was very polite and helpful would Recommend
    Response from Vertu Ford Stoke on Trent
    Hello Glennis G.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service polite and helpful. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stoke on Trent.

    Best regards,
    Liza
  • Rating 5.0
    Very professional Sam gladdy was a pleasure to deal with
    Response from Vertu Ford Stoke on Trent
    Hello Jeanette,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with Sam Gladdy. Our team strives to provide professional and pleasant service, and it’s great to know that Sam was able to deliver that for you. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    The sales executive was patient and very thorough.
    Response from Vertu Ford Stoke on Trent
    Dear Rahala,

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Stoke on Trent. We are thrilled to hear that our sales executive was able to assist you with patience and thoroughness. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    We strive to provide the best service possible, and it is always rewarding to hear when we have succeeded. If there is anything else we can do for you in the future, please do not hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Kerry
  • Rating 5.0
    Couldn’t have been more helpful
    Response from Vertu Ford Stoke on Trent
    Dear Margaret,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful. At Vertu Ford Stoke on Trent, we strive to provide the best possible experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza
  • Rating 5.0
    Very helpful from start to finish explained everything clearly
    Response from Vertu Ford Stoke on Trent
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful from start to finish and that everything was explained clearly. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stoke on Trent.

    Best regards,
    Liza
  • Rating 5.0
    I was very happy as a whole with the service. Salesman wasn’t pushy and let the car sell itself. It was ideal for me as I knew what I wanted & needed. Let me view the car before I paid too which was a nice touch. Delivery wasn’t delayed, car is perfect. I wish the access was better at the showroom though as disabled bays are always taken with non customer cars and the showroom is awkward to enter and navigate in the wheelchair but wasn’t a major issue for me.
    Response from Vertu Ford Stoke on Trent
    Dear Kevin,

    Thank you for taking the time to share your experience with us at Vertu Ford Stoke on Trent. We are delighted to hear that you were pleased with the service and that our salesman provided a comfortable and pressure-free environment for you. It's great to know that the car met your expectations and that the delivery process was smooth.

    We appreciate your feedback regarding the accessibility of our showroom. We are committed to providing an inclusive and welcoming environment for all our customers, and your comments will help us improve our facilities to better serve everyone.

    Thank you once again for your valuable feedback and for choosing the Motability Scheme with us. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Selina
  • Rating 5.0
    Sam was very helpful
    Response from Vertu Ford Stoke on Trent
    Hello Donna,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that Sam was able to assist you effectively and that you had a positive experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Friendly and extremely helpful. Answered all my questions
    Response from Vertu Ford Stoke on Trent
    Hello Colin,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team friendly and extremely helpful. It's great to know that we were able to answer all your questions and provide you with the service you deserve. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future. If there's anything else you need, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Sam was awesome and explained everything about the car and gave us hot drinks
    Response from Vertu Ford Stoke on Trent
    Hello Christine,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sam was able to provide you with excellent service and that you enjoyed the hot drinks during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience at Vertu Ford Stoke on Trent.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Dean
  • Rating 5.0
    Very good, Sam was a very helpful young man.
    Response from Vertu Ford Stoke on Trent
    Hello Joan,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us at Vertu Ford Stoke on Trent. Sam will be delighted to know that he was able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Brilliant excellent professional T M
    Response from Vertu Ford Stoke on Trent
    Hello Trevor,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you found our service brilliant and professional. At Vertu Ford Stoke on Trent, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Amazing service thank you so much
    Response from Vertu Ford Stoke on Trent
    Hello Christine,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our service at Vertu Ford Stoke on Trent. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely excellent couldn't fault the service listened to the needs of my son and helped me choose the car that best suits him constant contact and all my questions answered definitely worth the 5 stars
    Response from Vertu Ford Stoke on Trent
    Hello Thomas B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Vertu Ford Stoke on Trent. It’s great to know that we were able to meet the needs of your son and help you find the perfect car. We always strive to maintain constant communication and ensure all questions are answered, so your feedback is truly appreciated. Your 5-star rating means a lot to us, and we look forward to assisting you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Fantantastic ,very helpful ,nothing was too much trouble .made us feel welcome
    Response from Vertu Ford Stoke on Trent
    Dear Josephine E.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford Stoke on Trent. Our team strives to make every visit welcoming and helpful, and it’s great to know we succeeded in making you feel at ease. Your kind words and perfect rating mean a lot to us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Matthew
  • Rating 5.0
    Lovely lady fantastic job Lovely cleaned thank you
    Response from Vertu Ford Stoke on Trent
    Hello Theresa,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us at Vertu Ford Stoke on Trent. It's great to know that you were pleased with the service and the cleanliness. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely fantastic.

    Chris Rhea has called for Help. He's on the road to hell driving home for Christmas. Can the rescue team go and get him? He's on the D Road.
    Response from Vertu Ford Stoke on Trent
    Hello Melanie,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean

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