Motability Scheme at Vertu Ford Stoke on Trent

4.8
Rating 4.8
(389 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Stoke on Trent

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Stoke on Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Stoke on Trent on 01782904323 to make an appointment with our Motability specialist.

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Contact information

Address
George Eastham Avenue
Trentham Lakes
Stoke ST4 4TU
GB
Get directions
Phone Number
Call Vertu Ford Stoke on Trent on 01782 904323
01782 904323
01782 904323
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Hazeldine
  • Jared Boon
  • Sam Gladdy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ashley Taylor
  • Natasha Henry
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Stoke on Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Stoke on Trent

  • Rating 5.0
    Very polite and professional and was quite easy to get new car just a couple of forms to sign and was all done and the guy showed me some of the technology side was very helpful.
    Response from Vertu Ford Stoke on Trent
    Hello Neale O.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process of getting your new car easy and that our team was polite and professional. It's great to know that the technology demonstration was helpful for you. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Kind regards,
    Matthew
  • Rating 5.0
    Very polite and professional and was easy to get new vehicle.
    Response from Vertu Ford Stoke on Trent
    Dear Neale O.,

    Thank you so much for taking the time to share your experience with us at Vertu Ford Stoke on Trent. We are thrilled to hear that you found our team polite and professional, and that the process of getting your new vehicle was easy. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    Quick and efficient
    Response from Vertu Ford Stoke on Trent
    Hello Megan,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service quick and efficient. At Vertu Ford Stoke on Trent, we strive to provide the best experience possible for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford Stoke on Trent
  • Rating 5.0
    Superb service everything was explained perfectly 10/10
    Response from Vertu Ford Stoke on Trent
    Hello Lyn W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received superb service and that everything was explained perfectly during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations with a perfect 10/10 experience.

    At Vertu Ford Stoke on Trent, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts have made a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to serving you again!

    Best regards,

    Keith
  • Rating 5.0
    Good experience.
    Response from Vertu Ford Stoke on Trent
    Thanks for the great score! Kind regards, Liza.
  • Rating 5.0
    Thay kept me up dated on everything about my car very good service
    Response from Vertu Ford Stoke on Trent
    Good afternoon Christopher. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 2.0
    I have never known an MOT takes 3 hours to perform it was disgusting
    Response from Vertu Ford Stoke on Trent
    Good afternoon Neil. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2NS3103 Kind regards, Dean
  • Rating 5.0
    Very good experience.
    Response from Vertu Ford Stoke on Trent
    Good afternoon Mandy. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Very helpful,and curtius,excellent service
    Response from Vertu Ford Stoke on Trent
    Good afternoon Carole. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 1.0
    So, and with a sigh, where do I start. On January 10th I telephoned my Stoke branch of Bristol Street Motors to pre-book my car for its MOT. The phone rang for a while until a gentleman answered, I asked if I was talking to BSM Stoke, he replied no it’s Head Office allow me to deal with your enquiry. Following a short discussion I had booked the MOT for the 19th of March, the gentleman also said there was an outstanding recall on the car, would it be convenient for that to be carried out at the same time, I answered yes. I asked if the vehicle could be picked up and delivered back, but was told there would be a charge of £48.00, but if I took the vehicle in they could arrange a loan car.
    By the 17th of March I had not had any reminders, so I decided to make a phone call. The person that answered said my car was NOT booked in for an MOT, but he did acknowledge I had telephoned on the 10th of January, I then asked about the recall, he replied there’s no outstanding recall. The MOT was again booked in, now 24th March.
    This occasion I did receive a text reminder with a link to click on. A complementary car wash and hoover was offered, I ticked yes. On the 24th I took the car to Stoke BSM and arranged a lift back home from a friend. A few hours later my lift took me back to Stoke BSM to collect the car. Upon arriving home, I looked at the MOT test certificate and was stunned to read; ⓘ This vehicle has an outstanding recall. Contact your nearest FORD dealership for information and to arrange a free repair. So that’s another pending visit. As for the complementary wash and hoover, it failed to happen, why?
    When one considers the many hundreds of thousands of pounds (maybe millions) turnover BSM rake in from Motability customers, their very poor customer working practise, plus a charge of £48 for a pickup and delivery service involving vehicles they have sold, well, it all leaves much to be desired.
    I could go on and on – but I think you will, by now, have got the picture.
    Response from Vertu Ford Stoke on Trent
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details including registration number regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YT01GB2703. Kind regards, Selina
  • Rating 5.0
    It was ok. Pity the coffee machine was broken
    Response from Vertu Ford Stoke on Trent
    Good morning Susan. Thank you for taking the time to leave a review. Customer Feedback is extremely important to us. Kind regards, Dean
  • Rating 5.0
    Excellent experience
    Response from Vertu Ford Stoke on Trent
    Good afternoon Jayne. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Great service from a welcoming,knowledgeable,and polite staff who were professional throughout.
    Response from Vertu Ford Stoke on Trent
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Good service 👍
    Response from Vertu Ford Stoke on Trent
    Thanks for the great score! Kind regards Dawn
  • Rating 5.0
    thank you so very much I'm very pleased with my car
    Response from Vertu Ford Stoke on Trent
    Good afternoon, Carl . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Very good and friendly
    Response from Vertu Ford Stoke on Trent
    Good afternoon Sheila. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 4.0
    Natalie was lovely and great customer service
    Response from Vertu Ford Stoke on Trent
    Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
  • Rating 5.0
    Sam Gaddy was fabulous from the first phone call to handing over the keys, nothing was too much trouble and he answered all questions and queries. Excellent service
    Response from Vertu Ford Stoke on Trent
    Hi Mark, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Sam Many thanks Keith
  • Rating 5.0
    Excellent service as always
    Response from Vertu Ford Stoke on Trent
    Good afternoon Elizabeth. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Car collection was a blessing and delivery was on time
    Service video received
    All went smoothly
    Response from Vertu Ford Stoke on Trent
    Good morning David. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean

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