Motability Scheme at Vertu Ford Stoke on Trent

4.8
Rating 4.8
(412 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Stoke on Trent

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Stoke on Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Stoke on Trent on 01782904323 to make an appointment with our Motability specialist.

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Contact information

Address
George Eastham Avenue
Trentham Lakes
Stoke ST4 4TU
GB
Get directions
Phone Number
Call Vertu Ford Stoke on Trent on 01782 904323
01782 904323
01782 904323
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Hazeldine
  • Jared Boon
  • Sam Gladdy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ashley Taylor
  • Natasha Henry
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Stoke on Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Stoke on Trent

  • Rating 5.0
    Very helpful and great advice given.
    Response from Vertu Ford Stoke on Trent
    Hello Victoria,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and appreciated the advice given. At Vertu Ford Stoke on Trent, we strive to provide the best service possible, and it's rewarding to know that we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    The whole experience was pleasant and ran smoothly, there was no pressure or hard selling and Stuart was lovely, explained everything thoroughly!
    Response from Vertu Ford Stoke on Trent
    Hello Stephanie,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your experience at Vertu Ford Stoke on Trent was pleasant and smooth. It's great to know that Stuart made you feel comfortable and provided thorough explanations without any pressure. We strive to offer the best service possible, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Absolutely brilliant can't fault one bit would recommend and will be coming bk thanks so much
    Response from Vertu Ford Stoke on Trent
    Hello John,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Vertu Ford Stoke on Trent. Your recommendation means a lot to us, and we're delighted to know that you'll be returning. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    Dean
  • Rating 5.0
    Fantastic went through the vehicle controls in detail very happy
    Response from Vertu Ford Stoke on Trent
    Hello Stephen

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience and that our team was able to go through the vehicle controls in detail with you. Your satisfaction is our top priority, and it's great to know that you're very happy with the service you received. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Stoke on Trent!

    Best regards,
    Dean
  • Rating 5.0
    Sam at Vertu Stoke was amazing! He’s made everything so simple for us to change to our next vehicle. Can’t recommend enough!
    Response from Vertu Ford Stoke on Trent
    Hello William,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sam was able to make the process of changing to your next vehicle so simple and enjoyable. Your recommendation means a lot to us, and we're delighted to have been able to assist you at Vertu Ford Stoke on Trent. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Jared Boon, was extremely helpful and pleasant gentleman, answered any questions asked.
    Response from Vertu Ford Stoke on Trent
    Hello Suzanne,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jared Boon was able to assist you effectively and make your experience with us a pleasant one. Our team at Vertu Ford Stoke on Trent is dedicated to providing excellent service, and it's always rewarding to receive feedback like yours. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Excellent very informative very helpful every step of the way
    Response from Vertu Ford Stoke on Trent
    Hello Stephen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be excellent and informative. Our team at Vertu Ford Stoke on Trent is dedicated to assisting our customers every step of the way, and it’s fantastic to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    I fort it was great
    Response from Vertu Ford Stoke on Trent
    Hello William

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more thoughts to share or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent service , the staff were amazing and could not do enough for us .
    Response from Vertu Ford Stoke on Trent
    Dear Angela R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received excellent service and that our staff went above and beyond to assist you. Providing exceptional service is our top priority, and your kind words are truly appreciated by our entire team.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Ford Stoke on Trent.

    Warm regards,

    Liza.
  • Rating 5.0
    Great, helpful, informative
    Response from Vertu Ford Stoke on Trent
    Hello Shirley,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be great, helpful, and informative. At Vertu Ford Stoke on Trent, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    I felt like I knew him for years. It really, really helped me.
    Response from Vertu Ford Stoke on Trent
    Hello Nicholas,

    Thank you for sharing your experience with us. We're delighted to know that you felt a strong connection and that our service positively impacted your visit. At Vertu Ford Stoke on Trent, we aim to create a welcoming environment for all customers, and your feedback confirms we're on the right track.

    If you need anything in the future, please reach out. We look forward to seeing you again!

    Best regards,

    Kerry
  • Rating 5.0
    Stuart how we dealt with was absolutely brillaint really helpful and easy to deal with would highly recommend
    Response from Vertu Ford Stoke on Trent
    Hello Joshua,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Stuart provided you with excellent service and made your experience with us both helpful and easy. Your recommendation means a lot to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Excellent
    Response from Vertu Ford Stoke on Trent
    Hello Jonathan

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Ford Stoke on Trent. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    From start to finish sam was so helpful explaining everything I needed to no
    Response from Vertu Ford Stoke on Trent
    Hello Antony,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Sam was able to assist you effectively and provide all the information you needed. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stoke on Trent.

    Best regards,
    Matthew
  • Rating 5.0
    Quick and easy,great job
    Response from Vertu Ford Stoke on Trent
    Hello Dean B.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found the experience quick and easy. Our team at Vertu Ford Stoke on Trent is dedicated to providing excellent service, and it's wonderful to know we hit the mark for you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very helpful and informative service all round
    Response from Vertu Ford Stoke on Trent
    Hello Frankie S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both helpful and informative. Our team at Vertu Ford Stoke on Trent is dedicated to providing the best experience possible for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    They made our New car day very special by covering the car so we could unveil it ourself .
    Response from Vertu Ford Stoke on Trent
    Hello Chantelle,

    Thank you so much for your wonderful review! We're thrilled to hear that your new car day was a special experience for you. It was our pleasure to add a little extra excitement by allowing you to unveil your car yourself. Your satisfaction is our top priority, and we're delighted that we could make this moment memorable for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Dean
  • Rating 5.0
    Stewart was absolutely amazing all throughout the process of handing back the old car to receiving our new car, he kept us updated throughout and even started cleaning the door rim of the car on collection day to ensure everything was perfect, something which we never asked him to do but just shows how much he was willing to go above and beyond, Vertu Ford should be really proud and he is a great asset to the team down at vertu ford stoke
    Response from Vertu Ford Stoke on Trent
    Dear Sharon B.,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford Stoke on Trent. We are thrilled to hear that Stewart provided you with exceptional service throughout the process of handing back your old car and receiving your new one. It's fantastic to know that he went above and beyond to ensure everything was perfect for you, even taking the extra step to clean the door rim. We are indeed very proud to have Stewart as part of our team, and your kind words will certainly be shared with him and the rest of our staff. Your satisfaction is our top priority, and it’s feedback like yours that motivates us to continue delivering the best service possible. Thank you once again for your glowing review and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very helpful and knowledgeable
    Response from Vertu Ford Stoke on Trent
    Hello Angela,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and knowledgeable. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stoke on Trent.

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service
    Response from Vertu Ford Stoke on Trent
    Hello Ian W.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent customer service experience at Vertu Ford Stoke on Trent. Our team is dedicated to providing the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Chloe

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