Motability Scheme at Lookers MINI Stoke-On-Trent

4.9
Rating 4.9
(46 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Contact information

Address
Bede Road
Stoke-On-Trent ST4 4GU
GB
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Phone Number
Call Lookers MINI Stoke-On-Trent on 01782 572111
01782 572111
01782 572111
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Mark Graham
  • Jack Casewell
  • Emma Cureton
  • Weronika Froelke
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Leanne Cresswell
  • Jordan Eldergill
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers MINI Stoke-On-Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers MINI Stoke-On-Trent

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers MINI Stoke-On-Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers MINI Stoke-On-Trent on 07515441223 to make an appointment with our Motability specialist.

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Reviews at Lookers MINI Stoke-On-Trent

  • Rating 5.0
    Emma has been fantastic to deal with. A credit to the dealer and the scheme.
    Response from Lookers MINI Stoke-On-Trent
    Thank you for the great review and the feedback on Emma, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Remaining professional throughout the long period of disappointment with having to wait. Courteous and helpful throughout!
    Response from Lookers MINI Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service, very customer friendly and efficient. Cannot fault them.
    Response from Lookers MINI Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Weronika was extremely friendly, helpful and informative. She made the whole process completely stress free and I would definitely recommend to friends.
    Response from Lookers MINI Stoke-On-Trent
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Weronika receives the recognition she deserves. Many thanks
  • Rating 5.0
    From start to finish they could not help enough
    Response from Lookers MINI Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very good. Very friendly guy came to collect my car and did a couple of small bits that I asked him to look at for me. Bought it back so I am very pleased with the service.
    Response from Lookers MINI Stoke-On-Trent
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very professional,all necessary details fully explained
    .
    Response from Lookers MINI Stoke-On-Trent
    Hello Stanley

    Thank you for the 5 star review, our sales team will be delighted with your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton
    Group Customer Retention Manager
  • Rating 5.0
    Very helpful and professional,process suitability of vehicle fully explained
    Response from Lookers MINI Stoke-On-Trent
    Hello Stanley

    Thank you for the 5 star review and your wonderful feedback for our sales team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Very professional experience by James very happy
    Response from Lookers MINI Stoke-On-Trent
    Hello Sylvia

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Absolutely brilliant customer service.
    Also so easy to go through the system to get our new car.
    Response from Lookers MINI Stoke-On-Trent
    Hello Chloe

    Thank you for the 5 star review and your wonderful feedback for our team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Excellent and very professional
    Response from Lookers MINI Stoke-On-Trent
    Hello Henry

    Thank you for the 5 star review and your wonderful feedback for whole team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Great experience excellent help from Emily at Mini, Stoke on Trent, it was very smooth from start to finish very helpful
    Made the whole process easy,
    Response from Lookers MINI Stoke-On-Trent
    Hello Rida

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    All staff are very polite friendly and knowledgeable.
    The service provided is always amazing
    Response from Lookers MINI Stoke-On-Trent
    Hello Claire

    Thank you for the 5 star review and your wonderful feedback for the whole team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Friendly and efficient
    Response from Lookers MINI Stoke-On-Trent
    Hello Joseph

    Thank you for your 5 star review and the wonderful comments. We appreciate you taking the time to share your recent experience and we hope to welcome you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Excellent customer service!! Thank you to James for his exceptional help in choosing the right mini for myself .
    Response from Lookers MINI Stoke-On-Trent
    Hello Lynsey

    Thank you for your 5 star review and wonderful feedback for our Sales Executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience, we hope you enjoy your new car.

    Kind Regards,
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Amazing customer service! Always happy to help! Very polite!
    Response from Lookers MINI Stoke-On-Trent
    Hello Lilian

    Thank you for the 5 star rating and for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Lucy Dixon, Data Administrator
  • Rating 5.0
    Great customer service and extremely helpful
    C. Whitfield
    Response from Lookers MINI Stoke-On-Trent
    Hello Charlotte

    Thank you for your 5 star review and lovely feedback, the team will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Excellent service. Kept us updated on delivery date throughout the experience
    Response from Lookers MINI Stoke-On-Trent
    Hi Caleb

    Thank you for your 5 star review and wonderful feedback for the Team here at Lookers MINI, they will be thrilled to read your comments. Thank you for taking the time to share your recent experience, we hope you enjoy your new car.

    Kind Regards,
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    This time, mini were absolutely brilliant. The lad that I spoke with, via email couldn't of done more. Due to health conditions, it wasn't possible for me to take the car to the dealership for the MOT/service,so he arranged for the car to be picked up and brought back by themselves. I'm not sure if the lad that picked up the car was the same person, but he was really nice also. It even came back thoroughly cleaned inside and out. You can't ask for a better service.
    Response from Lookers MINI Stoke-On-Trent
    Hello John

    Thank you for the 5 star review and the great feedback for the Aftersales team here at Lookers MINI Stoke-on-Trent, they will be thrilled to read your comments. Thank you for taking the time to share your recent experience and please do not hesitate to get back in touch if you need any assistance in the future.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    James is a star!
    Response from Lookers MINI Stoke-On-Trent
    Hello Alessandro

    Thank you for the 5 star review and your wonderful feedback for our team. Thank you for taking the time to share your experience and we hope to welcome you back in the future.

    Kind Regards
    Darrelle Sumnall, Data Administrator

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