Motability Scheme at TrustFord Barnsley

4.8
Rating 4.8
(198 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to TrustFord Barnsley

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Barnsley on 01226444451 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Wakefield Road
Barnsley S71 1NF
GB
Phone Number
Call TrustFord Barnsley on 01226 444451
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Janine Ledger-Mills
  • Sharaz Zulfquar
  • Andrew Roscoe
  • Gemma Winstanley
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Jordan Nelson
  • Katarzyna Korneluk
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Barnsley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Barnsley

  • Rating 5.0
    They did the mot
    Response from TrustFord Barnsley
    Thank you for your high star rating.
  • Rating 5.0
    Welcoming dealership, I have a very streamlined and amazing experience. I will definitely go back to Ford Barnsley if I get another motability car in three years time.
    Response from TrustFord Barnsley
    Thank you for choosing us for your Motability car, and we are pleased you received our excellent service. We look forward to seeing you again soon.
  • Rating 5.0
    Helpful guy that talked me through it all so easy todo highly recommend 5star service
    Response from TrustFord Barnsley
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very good service
    Response from TrustFord Barnsley
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Brilliant people
    Response from TrustFord Barnsley
    Hello Doreen B.. Thank you for taking the time to leave us a review about your visit.
  • Rating 4.0
    My engine management light came on yesterday, I reported it on line, supposed to get a call, still not happened.
    Response from TrustFord Barnsley
    thank you for taking your time to leave this review. I am sorry to hear about your experience. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    It was very satisfying and very helpful
    Response from TrustFord Barnsley
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service overall. Shiraz gave us all the information about the car in a friendly and professional manner.
    Response from TrustFord Barnsley
    Hi Frances, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Shiraz, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    The people are very helpful and explained everything in things i understand
    Response from TrustFord Barnsley
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Kept well informed.
    Response from TrustFord Barnsley
    Thank you for your high star rating.
  • Rating 5.0
    Sharaz and Dave at ford barnsley Wakefield road have been amazing to me I can't fault them!
    Response from TrustFord Barnsley
    Thank you so much for your kind words! We are so happy to hear that Sharaz and Dave, were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 1.0
    Had some faults and they weren't all repaired and now have to rebook it in for repair. Also the service desk gentleman gave us attitude. They called us and asked if they could put £30 fuel in as there wasnt many miles left, which we agreed to. The following day phoned for an update and when I gave my name he did an exasperated sigh. Told us what they had left to do, asked why £30 to just do a test run and he said because we need to keep it running while we're doing checks on it. They told us the following day it was fine and could collect it so we did. Soon as we got off the forecourt the car was doing all the things we had sent it in with in the first place. I called back and spoke to the same man and he blamed us for them not doing a test run because of lack of fuel. I said we agree to some being put in, then he said we'll it sounded fine and next time we send it in to put more fuel in. There was over 50 miles when I dropped it off and only 19 when I collected it.
    Response from TrustFord Barnsley
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    Excellent, Gemma was very supportive
    Response from TrustFord Barnsley
    Thank you for your kind words - we're glad to have been of service! Kind regards, Leanne.
  • Rating 5.0
    Very pleasant salesman who explained patiently everything we needed to know, very enjoyable experience
    Response from TrustFord Barnsley
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 3.0
    Service desk rep was quite unwelcoming , it's virtually impossible to phone up and get an answer on progress etc despite trying to various times and waiting for ages. I had to wait also months for use of a courtesy car.
    Response from TrustFord Barnsley
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Kind regards, Leanne.
  • Rating 5.0
    I loved the fact that my car was picked up and delivered back. The dealership kept in contact through every stage. Excellent thank you!
    Response from TrustFord Barnsley
    Thank you so much for your kind words! We are so happy to hear that TrustFord Barnsley were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Andrew was really helpful and friendly.
    Response from TrustFord Barnsley
    Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very good customer service and care
    Response from TrustFord Barnsley
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Brilliant has always,polite and very efficient
    Response from TrustFord Barnsley
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    it was all explained to us and we were impressed with the knowledge they gave about the car and the conditions with immortal car, excellent.
    Response from TrustFord Barnsley
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet

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