Motability Scheme at TrustFord Castleford

5.0
Rating 5.0
(20 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00

Welcome to TrustFord Castleford

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Castleford on 01977603644 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Junction 32, M62
Park Road
Castleford WF10 4RJ
GB
Phone Number
Call TrustFord Castleford on 01977 603644
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Swales
  • Stuart Cartwright
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Tom Wild
  • Andrew Smith
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at TrustFord Castleford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Castleford

  • Rating 5.0
    Great
    Response from TrustFord Castleford
    Hi Terence, Thank you for your high star rating.
  • Rating 5.0
    Very helpful in helping us to choose the right car
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received. Many thanks Janet
  • Rating 5.0
    Good customer service, shame it took 2 days
    Response from TrustFord Castleford
    Hello Douglas C.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Fantastic matthew swales smooth from start to finish
    Response from TrustFord Castleford
    Hi Teresa, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with Matthew, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very efficient, courteous and professional from start to finish
    Response from TrustFord Castleford
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very good service at ford keeped me up date with every thing
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review Doreen. We look forward to seeing you again.
  • Rating 5.0
    Matt is a great motability advisor, very caring. Goes above and beyond.
    Response from TrustFord Castleford
    It is great to know that you would rate us as 5 stars Cheryl thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    Matthew was so helpful and knowledgeable about the vehicle we chose.
    Response from TrustFord Castleford
    It is great to know that you would rate us as 5 stars Melvyn, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    Excellent service.
    Response from TrustFord Castleford
    We pride ourselves on our customer services, thank you for completing such a wonderful review Pamela.
  • Rating 5.0
    Excellent,Matthew Swales at Ford Castleford is the main reason I get a Ford as my mobility car because I know I can trust him.He is patient and knowledgeable and always goes the extra mile 😊
    Response from TrustFord Castleford
    Hi Helen, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Matthew receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Great service from Matthew
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Matthew receives the recognition he deserves. Many thanks Janet
  • Rating 5.0
    Great customer service, handover was excellent, the salesman went through everything, explaining fully all I needed to know
    Response from TrustFord Castleford
    Hi Frank, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management . Kind regards, Janet
  • Rating 5.0
    Excellent service
    Response from TrustFord Castleford
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Great service friendly manner
    Response from TrustFord Castleford
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you Janet
  • Rating 5.0
    Absolutely brilliant Mathew was lovely and made me so comfortable
    Response from TrustFord Castleford
    Hi Alan, thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Matthew receives the recognition he deserves and forward this to the management for you. Thank you Janet
  • Rating 5.0
    Excellent hand over Matthew is a credit to ford John Bell
    Response from TrustFord Castleford
    Hi John, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Castleford receives the recognition they deserves. Many thanks Janet
  • Rating 5.0
    Great
    Response from TrustFord Castleford
    Hello Rebecca B.

    Thank you for taking the time to leave us a review about your visit.

    Kind Regards
    Jess
  • Rating 5.0
    Good service
    Response from TrustFord Castleford
    Hello Terence,

    Thank you for taking the time to leave us a review about your visit.

    Kind Regard
    Jess
  • Rating 5.0
    Matthew was excellent from start to finish
    Response from TrustFord Castleford
    Hi Gareth P. I am pleased to see that you have a positive experience and thank you for your review.
Displaying reviews 1 - 3 out of the 20 most recent
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