Motability Scheme at TrustFord Castleford

4.9
Rating 4.9
(311 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Castleford

Motability Scheme at TrustFord Castleford

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Castleford on 01977800151 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Junction 32, M62
Park Road
Castleford WF10 4RJ
GB
Get directions
Phone Number
Call TrustFord Castleford on 01977 800151
01977 800151
01977 800151
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Swales
  • Rosie Murray
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday10:00 - 16:00
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Michael Little
  • Tim Asquith
  • Katy Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Castleford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Castleford

  • Rating 5.0
    Matthew was amazing extremely helpful very pleasant. He made sure the car i wanted was perfect for what I needed. As a result of this my family members will be calling in to see Matthew for help in there car choice and needs aswell.
    Response from TrustFord Castleford
    Dear Karl

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Matthew at TrustFord Castleford. It's fantastic to know that he was able to assist you in finding the perfect car to meet your needs. We greatly appreciate your kind words and are delighted that your family members will be visiting us as well. We look forward to helping them with their car choices and ensuring they receive the same excellent service.

    Thank you once again for your feedback and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Excellent and gave us lots of information
    Response from TrustFord Castleford
    Dear Sarah W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and that we were able to provide you with lots of information. At TrustFord Castleford, we strive to ensure our customers have a positive experience and receive all the support they need. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Excellent Matthew was amazing from start to finish
    Response from TrustFord Castleford
    Hello Samantha,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Matthew provided you with an amazing experience from start to finish. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Absolutely brilliant all the way though very helpful made it as easy as possible
    Response from TrustFord Castleford
    Hello Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was absolutely brilliant and that our team was able to make the process as easy as possible for you. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Matthew was very helpful.
    Response from TrustFord Castleford
    Hello Bronson,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Matthew was able to assist you and provide the help you needed. Your feedback is incredibly valuable to us, and we're delighted to know you had a positive experience at TrustFord Castleford. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Very satisfied with the Ford garage and the mot ability rep was very helpful would definitely recommend
    Response from TrustFord Castleford
    Hello Thomas W.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you were very satisfied with your experience at TrustFord Castleford and that our Motability representative was able to assist you effectively. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Great help after a previous bad experience with a different dealership.
    Thank you
    Response from TrustFord Castleford
    Hello Wayne,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Castleford. We're thrilled to hear that we could assist you and provide the support you needed after your previous experience elsewhere. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

    If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Matt was fantastic and is a credit to Trust ford Castlefird. He explained everything from start to finish, got me a car in double quick time and made the process so eady and hassle free.
    Response from TrustFord Castleford
    Dear Peter

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at TrustFord Castleford. We are thrilled to hear that Matt provided you with such exceptional service and made the process of getting your car easy and hassle-free. Your kind words about his efforts are greatly appreciated, and we are proud to have him as part of our team.

    We strive to offer the best service possible, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at TrustFord Castleford.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0






    Response from TrustFord Castleford
    Dear Tracy

    Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a positive experience with us at TrustFord Castleford. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The TrustFord Castleford Team
  • Rating 5.0
    No problems. Easy to book.
    Response from TrustFord Castleford
    Hello Michael

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found the booking process easy and that everything went smoothly. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Matthew was out standing with us amazing job also he kept me informed every step of the way could not recommend Ford enough thankyou so much
    Response from TrustFord Castleford
    Dear Kay

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Matthew provided you with outstanding service and that you had an amazing experience with us at TrustFord Castleford. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Castleford Team
  • Rating 4.0
    Efficient and friendly service
    Response from TrustFord Castleford
    Dear Scarlett C.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service efficient and friendly. Your satisfaction is important to us, and we are pleased to know that we met your expectations.

    If there is anything more we can do to enhance your experience or if you have any further suggestions, please feel free to reach out. We look forward to welcoming you back to TrustFord Castleford in the future.

    Best regards,

    TrustFord Castleford Team
  • Rating 5.0
    It was a smooth handover process and it didn’t take long. Matthew was very informative about our new vehicle.
    Response from TrustFord Castleford
    Hello Mia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your handover process went smoothly and that Matthew was able to provide you with all the information you needed about your new vehicle. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Mathew was very helpful
    Response from TrustFord Castleford
    Hello Steven,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that Mathew was able to assist you and that you found his help valuable. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Everything went very smoothly with no dramas or problems.
    I'm very pleased with the car.
    Response from TrustFord Castleford
    Hello Robert,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that everything went smoothly and that you're pleased with your car. It's always our goal to provide a hassle-free experience for our customers, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,

    The TrustFord Castleford Team
  • Rating 5.0
    Matthew at trustford Castleford was amazing! Very funny, lovely to chat to, got us all sorted with a test drive and was very clear about how everything works, ordered the car there and then and I can't wait for my car in March!!
    Response from TrustFord Castleford
    Hello Mathilde,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Matthew at TrustFord Castleford. It's great to know that he was able to assist you with a test drive and make the process clear and enjoyable. We’re excited for you to receive your new car in March and are here to help with anything you need in the meantime.

    If you have any further questions or need assistance, please don't hesitate to reach out.

    Best wishes,
    The TrustFord Castleford Team
  • Rating 5.0
    Excellent very friendly and went through all the details and explained exactly what to expect
    Response from TrustFord Castleford
    Dear Gary F.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team friendly and that they were able to clearly explain all the details and expectations. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Very friendly guy, not pushy at all
    Response from TrustFord Castleford
    Hello Sarah,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at TrustFord Castleford. It's great to know that you found our staff friendly and appreciated the no-pressure approach. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Very friendly and helpful I was very pleased with the service
    Response from TrustFord Castleford
    Hello Ruth J.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service friendly and helpful. Your satisfaction is our top priority, and your kind words mean a lot to our team. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,

    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Absolutely amazing salesman great to speak to was very helpful 😀
    Response from TrustFord Castleford
    Dear Lindsey B.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our salesman at TrustFord Castleford. It's fantastic to know that you found the service helpful and enjoyable. Your feedback is greatly appreciated and will be shared with the team to encourage them to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford

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