Motability Scheme at TrustFord Castleford

4.9
Rating 4.9
(326 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Castleford

Motability Scheme at TrustFord Castleford

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Castleford on 01977800151 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Junction 32, M62
Park Road
Castleford WF10 4RJ
GB
Get directions
Phone Number
Call TrustFord Castleford on 01977 800151
01977 800151
01977 800151
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Swales
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday10:00 - 16:00
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Michael Little
  • Tim Asquith
  • Katy Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Castleford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Castleford

  • Rating 5.0
    Excellent service
    Response from TrustFord Castleford
    Hello Peter,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to TrustFord Castleford. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Castleford Team
  • Rating 4.0
    Excellent service.
    Response from TrustFord Castleford
    Dear Ann

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service excellent. Your satisfaction is very important to us, and we are always striving to provide the best experience possible for our customers.

    If there is anything specific you feel we could improve upon to make your experience even better, please feel free to let us know. We value your input and look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Good customer service just a around pleasure to deal with
    Response from TrustFord Castleford
    Hello Janie

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with our customer service at TrustFord Castleford. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Matt from Trust Ford Castleford was great from when we first ordered the car, through to collecting the car. Explained everything to us and made the process extremely simple.
    Response from TrustFord Castleford
    Hello Chester,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Matt was able to assist you so effectively from the moment you ordered your car to the point of collection. It's wonderful to know that he made the process simple and clear for you. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Matt and the rest of the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    It was conducted with kindness, expertise and alacrity from beginning to end. Thankyou very much
    Response from TrustFord Castleford
    Hello Jacqueline,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was marked by kindness, expertise, and efficiency. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    About a year ago I complained about the service we had had from Trust Fird Castleford. I am pleased to say that things were first class this time so thank you.
    Response from TrustFord Castleford
    Dear Joan

    Thank you so much for taking the time to share your experience with us. We are delighted to hear that your recent visit to TrustFord Castleford was first class. Your feedback is incredibly valuable, and it’s wonderful to know that we were able to meet your expectations this time around.

    We strive to provide excellent service to all our customers, and your positive review is a great encouragement to our team. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for giving us another opportunity to serve you.

    Best regards,

    Janet
    TrustFord Castleford
  • Rating 5.0
    very good
    Response from TrustFord Castleford
    Hello Alfie

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a very good experience with us at TrustFord Castleford. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Ford were very good clutch was fixed also gear box sorted
    Response from TrustFord Castleford
    Dear Claire

    Thank you so much for taking the time to share your positive experience with us at TrustFord Castleford. We are thrilled to hear that you were satisfied with the service you received, and that our team was able to fix the clutch and sort out the gearbox to your satisfaction.

    Your feedback is incredibly valuable to us, and it’s wonderful to know that we could meet your expectations. We strive to provide the best service possible to all our customers, and your kind words are a great encouragement to our team.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Fantastic from start to finsh
    Response from TrustFord Castleford
    Hello Darren,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was fantastic from start to finish. Our team at TrustFord Castleford is dedicated to providing the best service possible, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Excellent customer service I was vlery impressed
    Response from TrustFord Castleford
    Hello Keith

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were very impressed with the customer service at TrustFord Castleford. Our team is dedicated to providing excellent service, and it’s great to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    The service was excellent
    Response from TrustFord Castleford
    Hello Craig

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be excellent. At TrustFord Castleford, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Went and spoke to matthew sales, he was very understanding and so professional would highly recommend, thank you matthew for a very easy straightforward swap
    Response from TrustFord Castleford
    Hello Armani

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Matthew provided you with such professional and understanding service. It's wonderful to know that your swap was easy and straightforward. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    My experience was really good, everything was explained to me, from enquiring to completing my application.
    Response from TrustFord Castleford
    Dear Sandra

    Thank you so much for taking the time to share your experience with us at TrustFord Castleford. We are thrilled to hear that you had a positive experience and that everything was clearly explained to you throughout the process, from your initial enquiry to the completion of your application.

    Your feedback is incredibly valuable to us, and it’s wonderful to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Castleford.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Always helpful dealt with him before
    Response from TrustFord Castleford
    Hello Robert

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you've consistently found our service helpful. It's always a pleasure to assist you, and we're delighted to know that your experiences with us have been positive. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Excellent service thank you.
    Response from TrustFord Castleford
    Dear Ginette

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service at TrustFord Castleford. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Matthew was amazing extremely helpful very pleasant. He made sure the car i wanted was perfect for what I needed. As a result of this my family members will be calling in to see Matthew for help in there car choice and needs aswell.
    Response from TrustFord Castleford
    Dear Karl

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Matthew at TrustFord Castleford. It's fantastic to know that he was able to assist you in finding the perfect car to meet your needs. We greatly appreciate your kind words and are delighted that your family members will be visiting us as well. We look forward to helping them with their car choices and ensuring they receive the same excellent service.

    Thank you once again for your feedback and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Castleford Team
  • Rating 5.0
    Excellent and gave us lots of information
    Response from TrustFord Castleford
    Dear Sarah W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and that we were able to provide you with lots of information. At TrustFord Castleford, we strive to ensure our customers have a positive experience and receive all the support they need. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Excellent Matthew was amazing from start to finish
    Response from TrustFord Castleford
    Hello Samantha,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Matthew provided you with an amazing experience from start to finish. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Castleford.

    Best regards,
    The Motability Scheme Team at TrustFord Castleford
  • Rating 5.0
    Absolutely brilliant all the way though very helpful made it as easy as possible
    Response from TrustFord Castleford
    Hello Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was absolutely brilliant and that our team was able to make the process as easy as possible for you. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Castleford Team
  • Rating 5.0
    Matthew was very helpful.
    Response from TrustFord Castleford
    Hello Bronson,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Matthew was able to assist you and provide the help you needed. Your feedback is incredibly valuable to us, and we're delighted to know you had a positive experience at TrustFord Castleford. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Castleford Team

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