Motability Scheme at TrustFord Castleford

4.8
Rating 4.8
(208 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00

Welcome to TrustFord Castleford

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Castleford on 01977800151 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Junction 32, M62
Park Road
Castleford WF10 4RJ
GB
Phone Number
Call TrustFord Castleford on 01977 800151
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Swales
  • Rosie Murray
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Michael Little
  • Andrew Smith
  • Tim Asquith
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at TrustFord Castleford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Castleford

  • Rating 3.0
    Very over the top customer care.
  • Rating 5.0
    Everything great. Car was perfect and also was cleabed inside and out. Matt in the service centre was superb.
    Response from TrustFord Castleford
    Thank you for your high star rating. We will pass your comments to management and ensure Matt receives the recognition he deserves. Kind Regards, Janet
  • Rating 5.0
    Easy to book. Easy to get an appointment for the next day. Great customer service and was looked after well whilst I waited.
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Dealt with sufficiently and quickly
    Response from TrustFord Castleford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very professional
    Response from TrustFord Castleford
    Thank you for your high star rating.
  • Rating 5.0
    Very thorough and excellent communication throughout.
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Polite caring .
    Response from TrustFord Castleford
    Thank you for your high star rating.
  • Rating 5.0
    Great service
    Response from TrustFord Castleford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great experience effortless and as never driving a electric he made sure I was comfy and confident before I set off
    Response from TrustFord Castleford
    Hello Oscar, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Excellent service from the moment we walked in to place our order.
    Response from TrustFord Castleford
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Mathew was great explained all about the car answering all our questions great service from him and all the Castleford team. Thank you.
    Response from TrustFord Castleford
    Hi Belinda, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Matthew receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Excellent Service from Matthew swales , very polite and informative, definitely will recommend and use again.
    Response from TrustFord Castleford
    Hi Pauline, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Matthew, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Matthew was brilliant helping us with are new car can't thank him enough
    Response from TrustFord Castleford
    Hi Michael, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Matthew, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Attentive knowledgeable caring kind very good at explanation brilliant experience
    Response from TrustFord Castleford
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Well explained answered every question
    Response from TrustFord Castleford
    Hello Oscar, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Very easy process for us because of your staff’s expertise particularly Matt.
    Response from TrustFord Castleford
    Thank you so much for your kind words! We are so happy to hear that TrustFord Castleford was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Excellent service polite staff made us feel comfortable
    Response from TrustFord Castleford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Very professional and caring thank you very much
    Response from TrustFord Castleford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Friendly and helpful staff.efficient service would recommend using trust ford again
    Response from TrustFord Castleford
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    I am highly satisfied with all aspects of the service
    Response from TrustFord Castleford
    Hello Nancy, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet

Similar Motability Scheme dealers