Motability Scheme at Stoneacre Ford Doncaster

4.8
Rating 4.8
(344 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Ford Doncaster

Motability Scheme at Stoneacre Ford Doncaster

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.
We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.
Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Ford Doncaster on 01302517465 to make an appointment with our Motability specialist.

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Contact information

Address
Unit 1
York Road
Doncaster DN5 8TW
GB
Get directions
Phone Number
Call Stoneacre Ford Doncaster on 01302 517465
01302 517465
01302 517465
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Charlotte Birchenough
  • Neil Wright
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • April Halford
  • Jak Clow
  • Ceirwen Roberts
  • Bridie Murphy
  • Rebecca Kitchen
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Ford Doncaster

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Ford Doncaster

  • Rating 5.0
    Nobody better
  • Rating 5.0
    Neil was very helpful, explained everything clearly, showed me how to use the car.
    Response from Stoneacre Ford Doncaster
    Dear Donna,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Neil was able to assist you effectively and that you found his explanations clear and helpful. It's great to know that you feel confident using your new car. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 3.0
    It went in for a service an MOT and a recall .the paper work I was given when the car was returned still says it need a recall ? So I don’t know if the recall was done even on the service app on the ford site says it still wants a recall ? Very confusing . All the time I’ve had a service in the past the car has always come back with a basic wash and vac but on this occasion that wasn’t even done ? It might be because it was a Friday ? Tried to call the dealer this morning 4 times to ask the question and on all 4 times the phone was not answered so I have given up ? We have ordered another car from the dealer but I’m not to sure now if I ordered it from the right dealer ?
    Response from Stoneacre Ford Doncaster
    Hello David,

    Thank you for taking the time to share your feedback with us. I apologize for the confusion and inconvenience you experienced during your recent service visit. It's important to us that all aspects of your service, including recalls, are completed thoroughly and communicated clearly.

    I understand your frustration with the paperwork indicating an outstanding recall and the lack of a wash and vacuum, which you have come to expect. Additionally, I'm sorry to hear about the difficulty you faced in reaching us by phone. We strive to provide excellent service and clearly, we fell short this time.

    Please allow us the opportunity to address these issues. I would appreciate it if you could contact us at your earliest convenience, so we can confirm whether the recall was completed and discuss any other concerns you may have. Your satisfaction is important to us, especially as you have chosen to order another vehicle from us.

    Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

    Best regards,


    Stoneacre Ford Doncaster Team
  • Rating 4.0
    No problems apart from giving me a manual curtesy car instead of automatic. Everything else was fine
    Response from Stoneacre Ford Doncaster
    Hello Julie,

    Thank you for taking the time to share your feedback with us. We're glad to hear that everything else went smoothly during your experience. We apologize for the inconvenience of receiving a manual courtesy car instead of an automatic. Your feedback is invaluable, and we'll make sure to address this issue to improve our service in the future.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Neil was amazing at explaining things clearly and going step by step so I understood everything.
    Response from Stoneacre Ford Doncaster
    Dear Donna,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Neil was able to assist you effectively and make your experience with us a positive one. At Stoneacre Ford Doncaster, we strive to ensure that our customers feel informed and supported throughout their journey with the Motability Scheme. Your feedback is greatly appreciated and will be shared with Neil and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Every member of staff are polite and very helpful 10/10 from me
    Response from Stoneacre Ford Doncaster
    Dear Josephine,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be polite and helpful. Your kind words and high rating mean a lot to our team at Stoneacre Ford Doncaster.

    We always strive to provide the best service possible, and your feedback helps us to continue improving. If there's anything specific you think we could do to earn that extra star, please feel free to let us know. We value your input and are committed to ensuring your experience with the Motability Scheme is exceptional.

    Thank you once again for your support and for choosing us for your mobility needs.

    Best regards,


    Stoneacre Ford Doncaster Team
  • Rating 5.0
    Very polite and explained everything perfectly nothing was too much trouble
    Response from Stoneacre Ford Doncaster
    Dear Karen-anne,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Stoneacre Ford Doncaster. Our team strives to provide excellent service and ensure that all your needs are met, so it's fantastic to know that we succeeded in making your visit a pleasant one.

    Your kind words and perfect rating truly mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Good
    Response from Stoneacre Ford Doncaster
    Dear Doreen,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with the Motability Scheme at Stoneacre Ford Doncaster. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Very nice and very helpful 👍
    Response from Stoneacre Ford Doncaster
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service both nice and helpful. At Stoneacre Ford Doncaster, we strive to provide the best experience for all our customers, and your feedback is a great testament to our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    I was looked after from the moment I walked in until I left afterwards. I was kept in the loop throughout the process too.
    Response from Stoneacre Ford Doncaster
    Hello Garry,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you felt well looked after from the moment you arrived until you left. Keeping our customers informed throughout the process is something we strive for, and it's great to know that we met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience at Stoneacre Ford Doncaster. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,


    Stoneacre Ford Doncaster Team
  • Rating 5.0
    Good
    Response from Stoneacre Ford Doncaster
    Hello Dawn,

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5-star rating! We're thrilled to hear that you had a positive experience with us at Stoneacre Ford Doncaster. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Yes well pleased with everyone involved. Really helpful
    Response from Stoneacre Ford Doncaster
    Hello Stephen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were pleased with your experience and found our team to be really helpful.

    Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Stoneacre Ford Doncaster
  • Rating 5.0
    Everyone was polite and helped us as much as they could
    Response from Stoneacre Ford Doncaster
    Hello Robert,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team polite and helpful during your visit. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Ford Doncaster.

    Best regards,
    The Motability Scheme Team at Stoneacre Ford Doncaster
  • Rating 5.0
    Very good service at dealership would go back there again
    Response from Stoneacre Ford Doncaster
    Hello Robert,

    Thank you so much for taking the time to share your positive experience with us at Stoneacre Ford Doncaster. We're thrilled to hear that you received very good service and that you would consider visiting us again. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back!

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Hassle free. Everything explained and all my questions answered. Friendly staff.
    Response from Stoneacre Ford Doncaster
    Hello Robyn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was hassle-free and that our team was able to answer all your questions. Our staff takes great pride in providing friendly and informative service, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Charlotte was very helpful
    Response from Stoneacre Ford Doncaster
    Hello Adam,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that Charlotte was able to assist you effectively. At Stoneacre Ford Doncaster, we strive to provide exceptional service to all our customers, and it’s wonderful to know that Charlotte made a positive impact on your experience with us.

    If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    The young lady was very informative and helpful showed me everything about the mobility side of the paperwork, then informed me in great detail about the car itself was brilliant
    Response from Stoneacre Ford Doncaster
    Dear Archibald,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Stoneacre Ford Doncaster. It's great to know that the young lady who assisted you was informative and helpful, providing detailed information about both the mobility paperwork and the car itself. We strive to offer the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Good
    Response from Stoneacre Ford Doncaster
    Hello Jayden,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with us at Stoneacre Ford Doncaster. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Welcomeing, no waiting, updated on progress. Absolutely no complaints would recommend wholeheartedly
    Response from Stoneacre Ford Doncaster
    Dear Allan Y.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a welcoming experience with no waiting and appreciated the updates on your progress. Your kind words and wholehearted recommendation mean a lot to our team at Stoneacre Ford Doncaster. We are committed to providing excellent service to all our customers, and your review is a great encouragement for us to continue doing so. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Ford Doncaster Team
  • Rating 5.0
    Excellent was Very ea to talk to and made it a easy process
    Response from Stoneacre Ford Doncaster
    Dear Philip I.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found the process easy and that our team was able to assist you effectively. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience with the Motability Scheme at Stoneacre Ford Doncaster. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Ford Doncaster Team

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