Motability Scheme at Stratstone BMW Harrogate

4.5
Rating 4.5
(23 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Stratstone BMW Harrogate

Motability Scheme at Stratstone BMW HarrogateMotability Scheme at Stratstone BMW HarrogateMotability Scheme at Stratstone BMW HarrogateMotability Scheme at Stratstone BMW Harrogate

At Stratstone BMW Harrogate, we will guide you through every step of the way for your peace of mind.

Here at Stratstone BMW Harrogate, we are incredibly proud of our knowledgeable and fully trained Motability Specialists who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 10 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone BMW Harrogate on 01423855500 to make an appointment with our Motability specialist.

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Contact information

Address
Princess Royal Way
Pannal
Harrogate HG3 1LG
GB
Get directions
Phone Number
Call Stratstone BMW Harrogate on 01423 855500
01423 855500
01423 855500
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Ben Steel
  • Ben Killick
  • Louis Nelson
  • Shak Miah
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Julie Thackwray
  • Jeremy Higgins
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone BMW Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone BMW Harrogate

  • Rating 3.0
    OK
    Response from Stratstone BMW Harrogate
    Hi Jamie,

    We appreciate you leaving us a review - thank you!

    Have a nice day!

    Customer Services
  • Rating 5.0
    Polite professional and friendly. All good
    Response from Stratstone BMW Harrogate
    Hi Robert,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Customer Services
  • Rating 5.0
    Quick ,friendly, professional and efficient service brilliant
    Response from Stratstone BMW Harrogate
    Hi Lemi,

    Thank you very much for leaving a 5* review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Extremely efficient from start to finish. Very pleasant staff, very happy with all aspects of this Dealership.
    Response from Stratstone BMW Harrogate
    Hello Richard,

    A big thank you for leaving us a positive review.

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Ben Killick (stratstone bmw Harrogate) was absolutely amazing and supported us through our experience with BMW. From the beginning of our journey all the way until pickup of the vehicle, Ben made sure we understood everything and tried his best to make us feel comfortable and at ease through the process. Thank you so much Ben for your help and support, we really appreciate it.
    Response from Stratstone BMW Harrogate
    Hi Nargis,

    Thank you so much for your kind words!

    We are so happy to hear that Ben was able to provide you with excellent service.

    We strive to ensure that all of our customers receive the best possible service.

    Thank you again for your positive review!
    Customer Services
  • Rating 5.0
    Fantastic service! Nothing is too much trouble to help!
    Response from Stratstone BMW Harrogate
    Hi Nina-Claire,

    Thank you very much for leaving a 5* review.

    We really appreciate it!

    Have a great day!
    Customer Services
  • Rating 5.0
    Excellent Service
    Response from Stratstone BMW Harrogate
    Hi Sau,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Very welcoming!!
    Response from Stratstone BMW Harrogate
    Hi Daniel,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Customer Services
  • Rating 2.0
    Car not ready when called to say it was.
    Scratches on the paintwork when handed back over. Poor communication really which is a shame as I came here hoping for better service than I have received from another dealership.
    Response from Stratstone BMW Harrogate
    Hi Paul,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Evans Halshaw Customer Services
  • Rating 5.0
    Couldn't fault it great efficient service ....
    Response from Stratstone BMW Harrogate
    Hi Diane,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 5.0
    Polite, efficient & helpful
    Response from Stratstone BMW Harrogate
    Hi Jamie,

    Thank you very much for leaving a 5* review.

    We really appreciate it!

    Have a great day!
    Customer Services
  • Rating 5.0
    Excellent service from start to finish .Thank you.
    Response from Stratstone BMW Harrogate
    Hi Nichola,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 4.0
    Pleasant and courteous service.
    Response from Stratstone BMW Harrogate
    Hi Valerie,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Evans Halshaw Customer Services
  • Rating 5.0
    very good 👍🏿
    Response from Stratstone BMW Harrogate
    Hi Aqsa,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Good experience, friendly staff no problems
    Response from Stratstone BMW Harrogate
    Hello Alan,

    Thank you so much for your great review!

    Your review is very important to us, as our goal is to deliver an outstanding customer experience.

    Best wishes,
    Customer Services
  • Rating 5.0
    Great Customer Service
    Response from Stratstone BMW Harrogate
    Hi Robert,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 4.0
    Good efficient service
    Response from Stratstone BMW Harrogate
    Hi Maximillian,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Customer Services
  • Rating 3.0
    Customer service was great and the MOT was conducted but received no documentation as to how it went. The courtesy car we received was not suitable for my sons needs who had a hospital appointment that day in Leeds LGI.
    Response from Stratstone BMW Harrogate
    Hi Austin,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 5.0
    Great customer service
    Response from Stratstone BMW Harrogate
    Hi Raman,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Great service, very helpful
    Response from Stratstone BMW Harrogate
    Hi Beverley,

    It is wonderful to receive such a positive review!

    All the best!
    Customer Services

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