Motability Scheme at Vertu Volkswagen Huddersfield

4.7
Rating 4.7
(168 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volkswagen Huddersfield

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The Motability Scheme at Vertu Volkswagen Huddersfield is designed to offer a personalised customer experience for all our clients, both new and old.

We understand that every customer has different needs and requirements, which is why we offer a range of services and options to ensure that each customer can find the perfect car for them. Our experienced team is dedicated to helping every customer navigate the process of finding and maintaining their ideal vehicle. Whether you are a first-time customer or have been with us for years, we strive to make the Motability Scheme a hassle-free and enjoyable experience.

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Contact information

Address
Leeds Road
Huddersfield
Huddersfield HD2 1UL
GB
Get directions
Phone Number
Call Vertu Volkswagen Huddersfield on 01484 360000
01484 360000
01484 360000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Claire Parker
  • Janet Marshall
  • Lewis Beetham
  • Charlotte Demetriades
  • Joanna Rutecka
  • Matthew Crane
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Ewan Walker
  • Isa Cheema
  • Jamielee Sheriff
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Huddersfield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Huddersfield

  • Rating 5.0
    Excellent experience from start to finish , great communication.
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Elijah. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Fantastic service lovley people 100 out of 100
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    perfect experience and lovley customer services went above and beyond was bmvwry happy thank you x
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Julie. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 3.0
    Two hour wait turned into three and half. Good job my disable son wasn't alone. Not even a drink no clean cups uncomfortable seats
    Response from Vertu Volkswagen Huddersfield
    I’m very sorry to hear your visit was unsatisfactory and want to thank you for taking the time to leave your review. Your feedback is extremely important to us and this afternoon, we have provided colleagues with further training on the importance of frequent communication. This also includes checking on the comfort of our customers whilst waiting. Please accept our sincere apologies regarding your recent experience and we look forward to hopefully seeing you again soon.


    Thanks,
    Mark Troy
    Project G M
  • Rating 5.0
    Really great experience from Vertu VW, the Motability adviser was fantastic & really helpful from start to collection.
    She explained everything really well & made sure the car would suit my mobility requirements.
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Litterally 10 put of 10. Jan was absolutely amazing.. she helped us from the minute we walked in.
    Thr new setup of vw is abit weird but thr customer service of Jan was great so couldn't fault anything else.
    Helped us with the added extras too!
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Jan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 5.0
    Very happy with service
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    Made me feel at ease very easy to talk to explained every thing to me
    Thank you jan
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    The experience as awesome. Nick kept me updated every step of the way and dealt with me very professionally. I would highly recommend this dealership.
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Absolutely brilliant had a few lattes as well first time purchasing a new car thankyou Jan for helping me through the process
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Jan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
  • Rating 5.0
    Great experience the motability advisor was really good, they explained everything really well & followed up with a call with ETA for new car.
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    Great professional friendly service thanks.
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    The lady was very polite and helpful.
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    My experience was excellent like always but I would like to say a big thank you to issa for his help the way he managed to take my car and brought back my courtesy car was amazing and so helpful. Thank you issa
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Great handover from Lewis, knows his stuff, understand our needs and therefore mum very happy with the car.
    See you in three years thank you!
    Response from Vertu Volkswagen Huddersfield
    Good afternoon Sheila. Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Great. No problems. Video showing the car in the garage on the ramp was informative. Made use of the car collection service. Very good.
    Response from Vertu Volkswagen Huddersfield
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Had a test drive with jan she explained things well and overall was a nice person I felt comfortable with
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Jan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Very helpful and answered any questions.
    that we asked as this is my first EV.
    I am still waiting to hear from you regarding a rear drive with an electric car whose transmission is fully electric and to see what the vehicle is like to Drive
    Please replyASAP Regards
    Mrs J Silcox
    Response from Vertu Volkswagen Huddersfield
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 4.0
    Janat was amazing very polite and respectful made sure we was fully aware of everything that needed to be discussed and the hand over was great very pleased
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Janat was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    They was very helpful and supportive
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Naeema . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

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