Motability Scheme at Vertu Volkswagen Huddersfield

4.7
Rating 4.7
(151 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Vertu Volkswagen Huddersfield

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The Motability Scheme at Vertu Volkswagen Huddersfield is designed to offer a personalised customer experience for all our clients, both new and old.

We understand that every customer has different needs and requirements, which is why we offer a range of services and options to ensure that each customer can find the perfect car for them. Our experienced team is dedicated to helping every customer navigate the process of finding and maintaining their ideal vehicle. Whether you are a first-time customer or have been with us for years, we strive to make the Motability Scheme a hassle-free and enjoyable experience.

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Contact information

Address
Leeds Road
Huddersfield
Huddersfield HD2 1UL
GB
Get directions
Phone Number
Call Vertu Volkswagen Huddersfield on 01484 360000
01484 360000
01484 360000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Claire Parker
  • Janet Marshall
  • Lewis Beetham
  • Charlotte Demetriades
  • Joanna Rutecka
  • Ryan Chapman
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Ewan Walker
  • Isa Cheema
  • Jamielee Sheriff
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Huddersfield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Huddersfield

  • Rating 5.0
    Very helpful and answered any questions that we asked as this is my first EV.
    Response from Vertu Volkswagen Huddersfield
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 4.0
    Janat was amazing very polite and respectful made sure we was fully aware of everything that needed to be discussed and the hand over was great very pleased
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Janat was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    They was very helpful and supportive
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Naeema . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    thank you so much for brilliant customer service
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Naeema . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Excellent service from Lewis who helped us sort out our motability car
    Response from Vertu Volkswagen Huddersfield
    Hi Lola, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Lewis Many thanks Keith
  • Rating 5.0
    The gent who dealt with me was great and the whole process was straight forward.
    Response from Vertu Volkswagen Huddersfield
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    Excellent service, ready to answer all questions and especially Lewis who was exceptional. He explained everything and left nothing to doubt.
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    The gentleman that looked after me on the day was absolutely fabulous from me dropping my car and to giving me a courtesy car to collection
    Very polite professional and friendly at the same time
    Thankyou
    Response from Vertu Volkswagen Huddersfield
    Good afternoon Sunder. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 1.0
    Still waiting a cancelation refund after nearly a month 🙄
    Response from Vertu Volkswagen Huddersfield
    Good morning Sharon. Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YT1SC1009 Kind regards, Kerry
  • Rating 5.0
    Absolutely fantastic service
    Response from Vertu Volkswagen Huddersfield
    Good afternoon Brenda. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Dean
  • Rating 5.0
    The only two people that actually talked to me were really nice
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    I can't thank Jan enough for sorting my Motability car out
    I was so nervous as I've never taken my current vehicle to be returned and collected a new one before so I had no clue what was going to happen
    I left my assistance dog @loveheartpuppywillow at home so my anxiety was through the roof but I didn't want to bring her when I was nervous as she would mirror my nervousness
    I decided to come with my husband to collect my car

    Jan has been a star throughout this process
    I'm so scatty with digital forms I'd forgotten to sign them in advance but she had a paper form ready for me

    Everything was such a fabulous process she guided me through all the details of the car controls and the media dashboard and sorted out the phone app for me

    My roof bars weren't ready but she's on the ball and got me a great deal for the cleaning extras and roof bars
    Jan made the entire experience stress free and instantly calmed my nerves and anxiety the moment we arrived in the dealership

    I typed in the PIN code with her and she drove the car onto the forecourt for us to be able to drive away
    We need to buy some phone wires that work with the car and seat covers to protect it from my assistance dogs claws before we can have her in the car but I can't wait to use it

    I'm completely in love with the car I've named her Dory
    The best thing is I'm not in pain when getting in or out of the car which is a first for me
    I'd certainly recommend getting your vehicle from vertu Volkswagen Huddersfield and seeing Jan
    It was a fast stress free experience everyone was so friendly and helpful offering any advice needed to just phone them
    Really great service
    Response from Vertu Volkswagen Huddersfield
    Good afternoon, Laura. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jan and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle
  • Rating 5.0
    Lovely service
    Response from Vertu Volkswagen Huddersfield
    Good afternoon Lewis. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Joanna was brilliant and really helpful and managed to find me the perfect car that I love !
    Thank you so much !
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Joanna was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    Pretty smooth from start to finish. Vehicle was much longer than expected arriving though.
    Response from Vertu Volkswagen Huddersfield
    Thank you for your review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Dawn
  • Rating 5.0
    We saw Lewis and he was brilliant knew the answers to all our questions and even managed to find my car earlier then originally planned.
    Response from Vertu Volkswagen Huddersfield
    Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Very easy and quick
    Response from Vertu Volkswagen Huddersfield
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent service. The motability sales person was absolutely fantastic. She went above and beyond to help us.
    Response from Vertu Volkswagen Huddersfield
    Good afternoon Dawn. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellant, lewis was a gent
    Response from Vertu Volkswagen Huddersfield
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Excellent staff who went above and beyond to help us.
    Response from Vertu Volkswagen Huddersfield
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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