Motability Scheme at Stoneacre Renault Rotherham
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Stoneacre Renault Rotherham
Our trained Motability specialists are here to support you throughout the duration of your lease.
Stoneacre Renault Rotherham can help you by:
- Servicing and maintaining your car
- Arranging the MOT at the end of your lease
Contact Stoneacre Renault Rotherham on 01709373991 to make an appointment with our Motability specialist.
Contact information
Address
Mushroom Garage
Doncaster Road
Rotherham S65 2UG
GB
Phone Number
Call Stoneacre Renault Rotherham on 01709 373991
01709 373991
Website
Feedback
Reviews
Find or leave a review on Google
Service centre details 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 17:30 |
| Tuesday | 08:30 - 17:30 |
| Wednesday | 08:30 - 17:30 |
| Thursday | 08:30 - 17:30 |
| Friday | 08:30 - 17:30 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Peter Layton
- Jamie Gill
We recommend calling and booking an appointment before visiting.
Accessibility features at Stoneacre Renault Rotherham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
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Reviews at Stoneacre Renault Rotherham
- Rating 5.0Apr 14, 2025Very good
- Rating 2.0Apr 14, 2025Where do I begin with this review?
The start- I contacted this dealership on the 10th of January 2025 to look at getting a Renault Megane E-Tech, I asked if I could come in for a test drive and to decide if I wanted to order one, we agreed for me to come on the following Monday which was the 13th of January 2025.
I arrived to be greeted by the car not only not being the right car but only had 11% battery on it so I could really take it very far on the test drive even though they had 3 days notice.
After test driving and looking at the cars available I decided to order one through the Motabilty scheme, the salesman did not seem professional getting many things wrong when typing my information in which I had to correct multiple times
I was taken to the dealership by my parents and whilst there they decided to look at new cars when the salesman saw this he was more interested in the new sale rather than my questions about the Motabilty scheme, which seemed very very unprofessional.
They told him they were just looking and I've never seen a more pushy salesman in my life.
I asked if I could get a trade in value for my current car that I wasn't able to drive anymore and was told yeah not a problem, I gave them all the details and was told they'd be back in touch with me with a price, safe to say I never got that price even after multiple times of asking so I gave up and had to sell it elsewhere.
I was told the car would be available to collect by the 16th of March but I could expect it sooner, after not hearing anything from them at all by the beginning of March I called up and asked when the new car would be delivered.
I was told they would fine out and call me back, I never received a call from them at all until the week I was due to get the car which was the 4th of April.
I spent the entirety of March calling and asking for updates as I was told we'll call you back but yet again never got a call back, then after speaking with Chris the sales manager and voicing my concerns regarding how I'd been treated I was passed from Andy to Sue another Motabilty scheme specialist, Sue was a lot better actually getting in touch and letting me know where the new car was and when it would be available.
I was beginning to think my luck had turned, we agreed a date and time for me to go and pick up the new car.
This is when it turned bad again for me, I arrived 15 minutes early for the appointment time to find out the car wasn't there ready and was off at the valeting station somewhere, Sue was with another customer so I waited.
My appointment time came and went, and I was there for almost an hour after my appointment time when the car eventually arrived, I had maybe a couple of minutes to look over it, then was rushed through the paperwork while she was still looking after this other customer.
If you're going to give people appointment times please keep them especially for disabled people like myself as I was in agony waiting around in uncomfortable seating for over an hour.
Luckily the car has been a dream so far giving me my independence back, but I would recommend you go to a different dealership as this one doesn't know what's happening most of the time and don't keep their promises, Chris mentioned that he'd try to throw something in for all the hassle I got, and nothing even my parents who did eventually buy a new car (from a different dealership) got a free cleaning kit for it.
So listen to me and go to different dealership if you actually want customer service.Response from Stoneacre Renault RotherhamApr 15, 2025Dear Gary,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the numerous issues you encountered during your experience at Stoneacre Renault Rotherham.
We understand how important it is for our customers, especially those using the Motability Scheme, to receive attentive and professional service. Your feedback highlights several areas where we need to improve, including ensuring the correct vehicle is prepared for test drives, maintaining clear and consistent communication, and respecting appointment times.
We are particularly concerned about the lack of follow-up regarding the trade-in value of your previous car and the delays in communication about your new car's delivery. This is not the level of service we strive to provide, and we are taking your comments seriously to address these shortcomings.
We are glad to hear that Sue was able to assist you more effectively, but we regret that your overall experience was not satisfactory. Your feedback will be used to improve our processes and training to ensure better service for all our customers in the future.
Thank you for bringing these matters to our attention. We hope you are enjoying your new Renault Megane E-Tech and that it continues to serve you well. If there is anything further we can do to assist you, please do not hesitate to reach out.
Kind regards,
[Your Name]
Customer Service Team
Stoneacre Renault Rotherham - Rating 1.0Apr 8, 2025Parking badResponse from Stoneacre Renault RotherhamApr 10, 2025Hello David,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with our parking facilities was not satisfactory. We understand how important convenient parking is, especially for our customers, and we are committed to making improvements. Your feedback is invaluable in helping us address this issue. If you have any further suggestions or need assistance, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.
Best regards,
The Stoneacre Renault Rotherham Team - Rating 5.0Mar 17, 2025Very satisfied with there serviceResponse from Stoneacre Renault RotherhamMar 18, 2025Hello Joyce,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very satisfied with our service. At Stoneacre Renault Rotherham, we strive to provide the best experience possible for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Renault Rotherham Team - Rating 5.0Mar 9, 2025Excellent.Response from Stoneacre Renault RotherhamMar 10, 2025Dear Warren,
Thank you so much for your excellent review and for awarding us a 5-star rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at Stoneacre Renault Rotherham. Our team is dedicated to providing exceptional service and ensuring that our customers have a seamless experience. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Stoneacre Renault Rotherham - Rating 5.0Feb 21, 2025Very helpful and friendly advice.Response from Stoneacre Renault RotherhamFeb 24, 2025Hello Brian,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our advice helpful and friendly. At the Motability Scheme at Stoneacre Renault Rotherham, we strive to provide the best service possible to all our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Stoneacre Renault Rotherham - Rating 2.0Feb 17, 2025Rushed me through application in and out in 15 minutes.
Just rushing all the time not explaining thingsResponse from Stoneacre Renault RotherhamFeb 17, 2025Hi Jennifer ,
thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth.
Could you let me know the date you visited the Dealership please? - Rating 5.0Feb 4, 2025They were fantastic called and picked my car up and then dropped it back about 4hours laterResponse from Stoneacre Renault RotherhamFeb 5, 2025Dear Sylvia D.,
Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our service. Our team at Stoneacre Renault Rotherham always strives to provide the best possible service, and it's great to know that we were able to meet your expectations by picking up and dropping off your car efficiently.
Your feedback is incredibly valuable to us, and we are delighted that you are satisfied with our service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Renault Rotherham Team - Rating 5.0Feb 3, 2025Nice quick and politeResponse from Stoneacre Renault RotherhamFeb 4, 2025Hello Scott,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service quick and polite. Providing excellent customer service is a top priority for us at Stoneacre Renault Rotherham, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Renault Rotherham Team - Rating 5.0Jan 22, 2025PerfectResponse from Stoneacre Renault RotherhamJan 22, 2025Dear Maureen W.,
Thank you so much for your wonderful review and perfect rating of 5 out of 5! We are thrilled to hear that you had a positive experience with the Motability Scheme at Stoneacre Renault Rotherham. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service to all our customers.
If you have any further comments or need assistance in the future, please feel free to reach out. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Stoneacre Renault Rotherham - Rating 5.0Dec 31, 2024Sue was excellent at handover went through everything with me all paperwork and the gadgets in the car was very thorough answered any questions I had was a very pleasant experience would deffinantly recommendResponse from Stoneacre Renault RotherhamJan 2, 2025Hi Lianne, Thank you so much for your kind words! We are so happy to hear that the team was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Dec 9, 2024Fantastic easy handoverResponse from Stoneacre Renault RotherhamDec 10, 2024Hello Andrew and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Dec 3, 2024Helpful and curtious staffResponse from Stoneacre Renault RotherhamDec 4, 2024Hello Mary and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Dec 2, 2024A bit confusing, but we got there in the end.Response from Stoneacre Renault RotherhamDec 3, 2024Hello Jayne and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Nov 25, 2024Fast and efficient excellent service will recommendResponse from Stoneacre Renault RotherhamNov 26, 2024Hi Dale, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 1.0Nov 25, 2024Absolute rubbish,full of liersyes the 1st time I took my car in,after RAC ad to get rid of loads of faults on the ECU just to get my car running again,I took it in they said because the RAC ad got rid of the faults they couldn't do anything about it
I'm sure it would be in the history,so I got the RAC to send the report I in. Still nothing.Also they told me a Mechanic was going to take the car home to see if the fault would show up 4 him. They rang me in the morning to say he had taken it home and found no fault,little did they know I popped down at midnight and my car was still there,so clearly they lied to me,I do not trust this garage to do anything at all ,it has been a complete farce from taking the on(they didn't give me the car I ordered)to the servicing All they seem to do is fob you off with excuses and liesResponse from Stoneacre Renault RotherhamNov 26, 2024Hi Paul,
We have investigated the matter and can confirm that when your vehicle came in in August 2024, the RAC had already erased all the faults from your vehicle and there were no faults present at the time of testing. As we explained the manufacturers require us to plug into the diagnostic system with the faults still in the ECU so a full diagnostic can be completed, we understand that since your visit the fault has not reoccurred and you have since been back into the garage to have your service completed without any concern.
We understand the frustration of us not being able to diagnose your original fault however the RAC are aware not to erase the faults if the vehicle requires recovering to the garage. If the fault should represent its self then please feel free to request Motability to recover the vehicle to us and should the RAC wish to plug their diagnostic into the vehicle please contact us directly and we will speak to the engineer. - Rating 5.0Nov 18, 2024Fast and easy service wait for car could be shorterResponse from Stoneacre Renault RotherhamNov 20, 2024Hello Dale and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Nov 13, 2024Everything fantastic 5 star all staff thank-youResponse from Stoneacre Renault RotherhamNov 14, 2024Hello Gerald and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Nov 6, 2024Excellent made the whole experience flawless took time to explain everything and answer any questionsResponse from Stoneacre Renault RotherhamNov 7, 2024Hello Lianne and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Nov 4, 2024Quick and profesionalResponse from Stoneacre Renault RotherhamNov 5, 2024Hello Christopher and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Stoneacre Renault Rotherham. Your feedback is incredibly important to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Renault Rotherham Team