Motability Scheme at D. M. Keith Škoda Wakefield

4.8
Rating 4.8
(203 reviews)
09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 19:00Closed Today
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Contact information

Address
Calder Island Way
Denby Dale Road
Wakefield WF2 7AW
GB
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Phone Number
Call D. M. Keith Škoda Wakefield on 01924 246930
01924 246930
01924 246930
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 21:00 09:00 - 19:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 19:00
SundayClosed

Motability Scheme specialists:

  • Haroon Saddique
  • Cristiana Difranceso
  • Nathaniel Higgins
  • Kieran Rix
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Chris Rushforth
  • David Lees
  • Robert Dodsworth
  • Rachel North
  • Coby Sims
  • Elliott Yates
We recommend calling and booking an appointment before visiting.
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Accessibility features at D. M. Keith Škoda Wakefield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to D. M. Keith Škoda Wakefield

At D. M. Keith Škoda Huddersfield we have a strong team of trained Motability specialists.

Our award-winning team have the knowledge to answer all your questions and are proud to always deliver the best service to Motability customers. Test drives are available and if you choose to place an application, we ensure you are kept informed every step of the way.

D. M. Keith host a Quite Time on Sundays from opening until 12pm. Adapting our environment means that all customers including those with non-visible disabilities can feel safe and enjoy browsing our vehicles in comfort.

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Reviews at D. M. Keith Škoda Wakefield

  • Rating 5.0
    Excellent customer service and good courtesy car
    Response from D. M. Keith Škoda Wakefield
    Hi Lilian, Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service and that you were satisfied with the courtesy car provided. Your feedback is incredibly valuable to us and it motivates our team to continue delivering the best service possible. Thanks again, we value your support and we look forward to providing you with the same great service in the future.
    D. M. Keith Customer Care Team (AS)
  • Rating 5.0
    Exceptional service throughout my car buying experience. She was knowledgeable, patient, and incredibly supportive, helping me navigate every step of getting a new car. She clearly knew loads about the vehicles and took the time to explain everything thoroughly. A truly great experience I would recommend her without hesitation.
    Response from D. M. Keith Škoda Wakefield
    Hi Jessica, Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your exceptional car buying experience and it's fantastic to know that you found our service knowledgeable, patient, and supportive throughout the process, we'll be sure to share your kind comments with Cristiana. Here at D. M. Keith Ltd, we do take great pride in ensuring our customers feel informed and confident in their decisions and it's extremely rewarding to hear that we succeeded in making your experience a positive one. Thanks again Jessica, your recommendation means a lot to us and we look forward to the arrival of your New Skoda Kamiq.
    D. M. Keith Customer Care Team (AS)
  • Rating 5.0
    Christiana was very helpful and knowledgeable
    Response from D. M. Keith Škoda Wakefield
    Hi Susan, Thank you so much for taking the time to share your positive experience with us. It's really nice to hear that Cristiana was able to assist you effectively and that her knowledge made a difference during your visit. Thanks again Susan, your feedback is incredibly valuable to us and it motivates our teams to continue providing the best service possible. We look forward to the arrival of your New Skoda Enyaq.
    D. M. Keith Customer Care Team (AS)
  • Rating 3.0
    Been to skoda twice in last 3 weeks. 1 needed a oil change which took 6 hours to do then to tell me that I need brakes front and back an need to bring it back the following week for the brake pads which a can not see why I need 2 appointments 3 days before Xmas to be left with out a car for 2 full days is not great
    Response from D. M. Keith Škoda Wakefield
    Hi Blake, Thank you for taking the time to leave us a review and I am sorry to hear of the inconvenience caused. As a family run business our customers are at the heart of everything we do. It is for this reason I would like to pass your comments onto the relevant head of business so they can investigate further. Please could you forward me your registration number and contact details to feedback@dmkeith.com
    D. M. Keith Customer Care Team (AS)

  • Rating 5.0
    Nathaniel was very helpful.
    Response from D. M. Keith Škoda Wakefield
    Hi Douglas, Thank you so much for taking the time to leave us a review. We are thrilled to hear that Nathaniel was able to assist you effectively and that you had a positive experience with us. Thanks again Douglas, your feedback is greatly appreciated and will be shared with Nathaniel and the team.
    D. M. Keith Customer Care Team (AS)
  • Rating 4.0
    Staff nice and polite. Young man I dealt with previously was on day off but the young lady who took my order was polite and courteous at all times
    Response from D. M. Keith Škoda Wakefield
    Hi Nicholas, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be nice and polite during your visit and it's great to know that Cristiana who assisted you was able to provide courteous service in the absence of Nathaniel. Thanks again Nicholas, we appreciate your feedback and we look forward to the arrival of you New Skoda Enyaq.
    D. M. Keith Customer Care Team (AS)
  • Rating 5.0
    Nathaniel was really helpful. Great, knowledgeable service.
  • Rating 5.0
    I was helped by a very knowledgeable and friendly young man. He explained every step of the way, nothing was too much trouble.
  • Rating 5.0
    They have been on the whole great
  • Rating 5.0
    Could not ask for a better experience! Cristiana was more than helpful - she was also lovely, very knowledgeable and went above and beyond. Literally couldn't ask for more and I'm in love with my new car!
  • Rating 5.0
    Was great informative about all aspects of car controls information about notability scheme very efficient
  • Rating 5.0
    Brilliant
  • Rating 5.0
    Great job thanks
  • Rating 3.0
    Sorting car
  • Rating 2.0
    I can’t believe that twice now we been told something different about which car we are going to get from you. In less than a week of ordering the car that we wanted. Is this normal to mess people around. When I first filled this in, I praised everything about our visit to your showroom. I filled this panel in saying that I had a wonderful experience with your company and gave your company & staff the thumbs up 👍 and after what I’d wrote down made you stand out from all the other companies and then I sent to your company through this box. After I’d sent it back to you I got another one asking me about my experience at your company and then I couldn’t be bothered to fill it all in again so I left it as 5 star ⭐ and commented it with thank. Then someone rung my wife to let her know that the colour of the car was different to what we thought 💭 we was getting & then a day or two later someone called us from your garage telling us that the car what we thought we was going to get told us that that’s not going to happen now. So I told the wife that we should have gone with a different garage for our mobility car but my son had his heart set on the Škoda car. Ps, you shouldn’t say that you have these cars it you can’t stick to your word. Ps, that’s my thoughts 💭 done.
    Response from D. M. Keith Škoda Wakefield
    Dear Jonathan,

    Thank you for taking the time to share your feedback with us. I am sorry to hear about the confusion regarding your car order and understand how frustrating this must be. At D. M. Keith Škoda Wakefield, we strive to provide clear and consistent communication, and it seems we have fallen short in your case.

    Please know that your experience is not typical of our service standards, and we are committed to resolving this issue for you. I would like to personally look into your order details to ensure we address any discrepancies and provide you with the correct information moving forward.

    Could you please contact me directly at your earliest convenience? I am eager to assist you and restore your confidence in our service.

    Thank you for your patience and understanding.

    Best regards,

    Sam Noble
    D. M. Keith Škoda Wakefield
  • Rating 5.0
    My experience with Skoda was incredible, the sales person was very professional and worked with me and my need to support me in the ordering and collection of my first motability lease, all thr staff at skoda were very polite and friendly and I hope they all get the recognition they truly deserve
    Response from D. M. Keith Škoda Wakefield
    Dear Liam B.,

    Thank you so much for taking the time to share your wonderful experience with us at D. M. Keith Škoda Wakefield. We are thrilled to hear that your first Motability lease process was smooth and that our team provided the professional and supportive service you deserve. It's fantastic to know that our staff's politeness and friendliness made a positive impact on your visit. Your kind words and recognition mean a lot to us, and we will be sure to pass along your compliments to the team. We look forward to serving you again in the future.

    Best regards,
    The D. M. Keith Škoda Wakefield Team
  • Rating 5.0
    Very helpful soo proud.
    Response from D. M. Keith Škoda Wakefield
    Dear Sanaa W.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service very helpful and that you are proud of your experience with us. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at D. M. Keith Škoda Wakefield.

    Best regards,
    The D. M. Keith Škoda Wakefield Team
  • Rating 5.0
    Very helpful
    Response from D. M. Keith Škoda Wakefield
    Hello Sanaa W.,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our service very helpful. At D. M. Keith Škoda Wakefield, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The D. M. Keith Škoda Wakefield Team
  • Rating 5.0
    Very good gave me a courtesy car whilst mine was serviced very polite staff great service
    Response from D. M. Keith Škoda Wakefield
    Thank you so much for your kind words! We are so happy to hear that [****] was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Incredibly supportive with my mobility needs, only downside is that the showroom isn't very accessible due to cars being close together with not enough room for wheelchair users
    Response from D. M. Keith Škoda Wakefield
    Dear Liam B.,

    Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our team incredibly supportive with your mobility needs. Providing excellent service is our top priority, and your kind words mean a lot to us.

    We also appreciate your constructive feedback regarding the accessibility of our showroom. We understand how important it is for all our customers to have a comfortable and accessible experience, and we are actively looking into ways to improve the layout to better accommodate wheelchair users.

    Your insights are invaluable in helping us enhance our services, and we are grateful for your input. If there is anything else we can do to assist you, please do not hesitate to reach out.

    Thank you once again for your review and for choosing D. M. Keith Škoda Wakefield.

    Best Regards
    D. M. Keith Škoda Wakefield Team

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