Motability Scheme at Stoneacre Ford York

4.8
Rating 4.8
(125 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Ford York

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.
We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.
Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Ford York on 01904625371 to make an appointment with our Motability specialist.

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Contact information

Address
Jockey Lane
Monks Cross
York YO32 9GY
GB
Get directions
Phone Number
Call Stoneacre Ford York on 01904 625371
01904 625371
01904 625371
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Thomas Booker
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Chris Horne
  • Charlie Squires
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Ford York

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Ford York

  • Rating 3.0
    Customer service very good but my blue badge has gone missing during the time my motability car was in for its MOT
    Response from Stoneacre Ford York
    Hello Nicola,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our customer service to be very good. However, we're truly sorry to learn about the issue with your blue badge going missing during your car's MOT.

    We understand how important your blue badge is, and we want to address this matter promptly. Please reach out to us directly at your earliest convenience so we can investigate this further and work towards a resolution.

    Your satisfaction is important to us, and we appreciate your patience and understanding.

    Best regards,

    The Stoneacre Ford York Team
  • Rating 5.0
    Great from start to finish
    Response from Stoneacre Ford York
    Hello Dawn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was great from start to finish. At Stoneacre Ford York, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Good
    Response from Stoneacre Ford York
    Hello Elizabeth,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at Stoneacre Ford York. Your feedback is incredibly valuable, and it’s wonderful to know that we met your expectations. If there’s anything more we can do for you or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Very helpful and informative every step of the way. Excellent.
    Response from Stoneacre Ford York
    Dear Leslie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our service helpful and informative throughout your experience. Your kind words and excellent rating mean a lot to our team at Stoneacre Ford York, and they motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    He was very helpfull
    Response from Stoneacre Ford York
    Dear Colin,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service helpful and that you had a great experience with us at Stoneacre Ford York. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    All around brilliant service
    Response from Stoneacre Ford York
    Hello Daniel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an all-around brilliant experience with our service at Stoneacre Ford York. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Stoneacre Ford York Team
  • Rating 5.0
    Tom the dealer that handled our application was excellent he was very through and explained everything
    Response from Stoneacre Ford York
    Dear Michelle,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Tom provided you with excellent service and thoroughly explained everything during your application process. At Stoneacre Ford York, we strive to ensure that our customers have a seamless and informative experience, and it's great to know that Tom met those expectations for you.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Tom and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind review and for choosing the Motability Scheme at Stoneacre Ford York.

    Best regards,
    Stoneacre Ford York Team
  • Rating 5.0
    Very helpful, answered all our questions no matter how trivial they were. Talked us through the process of getting a new Motability car. Very knowledgeable about all aspects of the cars.
    Response from Stoneacre Ford York
    Hello Donald,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our team helpful and knowledgeable. It's great to know that we were able to answer all your questions and guide you through the process of getting a new Motability car. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Tom was amazing from beginning to end. Couldn't have asked for a better experience!
    Response from Stoneacre Ford York
    Dear Mia,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Tom provided you with an amazing experience from start to finish. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations.

    We truly appreciate your kind words and your 5-star rating. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The Motability Scheme Team at Stoneacre Ford York
  • Rating 5.0
    Very good. First class service offered.
    Response from Stoneacre Ford York
    Hello David,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received first-class service during your visit to Stoneacre Ford York. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Stoneacre Ford York
  • Rating 5.0
    An easy personal and pleasant experience
    Response from Stoneacre Ford York
    Hello Christopher,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an easy, personal, and pleasant experience with us at Stoneacre Ford York. Our team is dedicated to providing the best service possible, and your feedback is a great testament to their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Tom from the York ford was very polite and help full is a credit to the company
    Response from Stoneacre Ford York
    Hello Karon,

    Thank you so much for taking the time to share your feedback with us. We're thrilled to hear about your positive experience with Tom at Stoneacre Ford York. It's wonderful to know that his politeness and helpfulness made such a great impression. We are proud to have him as part of our team, and your kind words will certainly be shared with him.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Stoneacre Ford York
  • Rating 5.0
    Tom was very efficient and friendly. He explained everything in plain language. He answered all my questions clearly. He explained all the next steps so I know what to expect. Excellent service.
    Response from Stoneacre Ford York
    Hello Kieran,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Tom at Stoneacre Ford York. It's great to know that he was able to assist you efficiently and clearly, ensuring you understood all the next steps. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    My experience was really good so helpful tom was so good he went through everything for us
    Response from Stoneacre Ford York
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a really good experience and found our team helpful. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Ford York.

    Best regards,
    The Motability Scheme Team at Stoneacre Ford York
  • Rating 5.0
    Tom was very knowledgeable about all aspects of the scheme and took us on a test drive and explained all features-managed to secure us a car for the next week!
    Response from Stoneacre Ford York
    Hello Paul,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Tom was able to assist you effectively and that you had a positive experience with the Motability Scheme at Stoneacre Ford York. It's great to know that Tom's knowledge and dedication helped secure a car for you so quickly. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Always very helpful
    Response from Stoneacre Ford York
    Hello Dawn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you find our service very helpful. At Stoneacre Ford York, we strive to provide the best possible experience for all our customers, and your feedback truly means a lot to us. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Ford York Team
  • Rating 4.0
    Great service apart from being told it was ready to collect and it wasn’t
    Response from Stoneacre Ford York
    Hello James,

    Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our service great overall. However, we apologize for the inconvenience caused by the miscommunication regarding the readiness of your order. We understand how important it is for our customers to have accurate information, and we are committed to improving in this area.

    Your feedback is invaluable to us, and we will use it to ensure a smoother experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you for choosing Stoneacre Ford York for your mobility needs.

    Best regards,

    Stoneacre Ford York Team
  • Rating 5.0
    Absolutely outstanding from start to finish.
    Response from Stoneacre Ford York
    Hello Darren,

    Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that your experience with us at Stoneacre Ford York was outstanding from start to finish. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford York Team
  • Rating 5.0
    Very knowledgeable and helpful.
    Response from Stoneacre Ford York
    Hello Laura J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team knowledgeable and helpful during your visit. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Ford York.

    Best regards,

    Motability Scheme Team
    Stoneacre Ford York
  • Rating 5.0
    Smooth service, excellent communication
    Response from Stoneacre Ford York
    Hello Leon B.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a smooth experience and found our communication to be excellent. At Stoneacre Ford York, we strive to provide the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Ford York Team

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