BMW are currently not able to take any new customer applications on the Motability scheme.

Motability Scheme at Stratstone BMW Derby

4.2
Rating 4.2
(12 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Stratstone BMW Derby

At Stratstone BMW Derby, we will guide you through every step of the way for your peace of mind

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Here at Stratstone BMW Derby, we are incredibly proud of our knowledgeable and fully trained Motability Specialists who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 10 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone BMW Derby on 01332369511 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby DE21 4RZ
GB
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Phone Number
Call Stratstone BMW Derby on 01332 369511
01332 369511
01332 369511
Website

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Email

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Feedback

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Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Jonathan Simmonds
  • Ashleigh Taylor
  • Andrew Mcdonald
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Danielle Raymont
  • Ella Pidgeon
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone BMW Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone BMW Derby

  • Rating 5.0
    Great customer service & excellent communication.
    Response from Stratstone BMW Derby
    Hi Andrew,

    Thank you very much for leaving a 5* review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Excellent customer service and very friendly staff
    Response from Stratstone BMW Derby
    Hi Philip,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Customer Services
  • Rating 5.0
    Superb!! They agreed to pick my car up and return it as I advised that I was in Hospital. Received several courtesy calls as well. Car was washed and cleaned inside and out. VERY impressed with the service
    Response from Stratstone BMW Derby
    Hi Anthony,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Customer Services
  • Rating 5.0
    Happy with service. Many thanks
    Response from Stratstone BMW Derby
    Hi Rebecca,

    We sincerely value your review.

    Thanks for such a positive rating!

    Take care,
    Customer Services
  • Rating 4.0
    Handover was good
    Response from Stratstone BMW Derby
    Hi Angela,

    Thanks so much for the review!

    Our team takes pride in providing excellent customer service.

    Take care,
    Customer Services
  • Rating 5.0
    Great customer service, friendly staff, very welcoming and made me feel like nothing was any trouble.
    Response from Stratstone BMW Derby
    Hi Marie,

    Thank you so much for the review.

    We're thrilled that you had such a positive experience!

    We hope that you'll consider us again in the future.
    Customer Services
  • Rating 2.0
    A really slow customer experience.
    Response from Stratstone BMW Derby
    Hi Jean,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 4.0
    Service was great however the complimentary valet was awful. The last twice my car came in for problems it was not washed or hoovered etc. this time I politely asked if it could be done it was hoovered on top of the mats but not underneath where all the bits collect it was not polished inside either. I took pictures as it was so bad.
    Response from Stratstone BMW Derby
    Hi Catherine,

    Thank you for your review.

    I am very sorry to hear that the complimentary wash and vac wasn't up to standard, I do appreciate your frustration with this.
    I will ensure that this feedback is shared with the management team so that they can identify any training needs for the future.

    Thank you,
    Customer Services
  • Rating 5.0
    Very happy with the Service I received . Jonathan was extremely helpful . Overall a very good experience thanks.
    Response from Stratstone BMW Derby
    Hi Surinder,

    Thank you for taking the time to leave us this positive review!

    It’s lovely to see you had a great experience with us!
    Customer Services
  • Rating 1.0
    Very poor experience. Some of the items listed on the inspection list were incomplete due to Stratstone Derby not having the required tools, which I find disappointing. As a dealership you should have the necessary tools to do the job.

    In addition to the above, when my car was returned, it was covered in mud and dirt from the inside even though I was told I had been given a complimentary wash and clean. The windows were also covered in dust!

    Not the standards I would expect from a dealership
    Response from Stratstone BMW Derby
    Hi Nasim,

    Thank you for taking the time to review.

    I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 5.0
    Good reliable service
    Response from Stratstone BMW Derby
    Hi Garry,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Jason was really polite, helpful, and made things very straight forward he is still in contact after me driving away.. Great service.

    Many thanks.
    Response from Stratstone BMW Derby
    Hi Scott,

    Thank you for leaving us this review.

    We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Derby.

    Have a lovely day!
    Customer Services
Displaying reviews 1 - 3 out of the 12 most recent
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