Motability Scheme at Vertu Motors Citroen Derby

4.8
Rating 4.8
(144 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Motors Citroen Derby

Motability Scheme at Vertu Motors Citroen Derby

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Motors Citroen Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Motors Citroen Derby on 03445580329 to make an appointment with our Motability specialist.

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Contact information

Address
Stores Road
0
Derby DE21 4XF
GB
Get directions
Phone Number
Call Vertu Motors Citroen Derby on 0344 558 0329
0344 558 0329
0344 558 0329
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Peter Devonshire
  • Aaron Morris
  • Chris Carter
  • David Cole
  • David Wakefield
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Lucy Clay-Herrod
  • Wesley Mcewan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Motors Citroen Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Motors Citroen Derby

  • Rating 4.0
    Easy from start to finish

    Helpful staff
    Response from Vertu Motors Citroen Derby
    Hello Poppy M.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the process easy from start to finish and that our staff were helpful. Your satisfaction is important to us, and we're thrilled to know we met your expectations.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent service!!!!!
    Response from Vertu Motors Citroen Derby
    Hello Jack,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service at Vertu Motors Citroen Derby. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    I dealt with Chris Carter. And I have to say it was a flawless experience, really easy to understand, he explained everything, made sure I was comfortable and nothing was too much. Hands down the best experience I've had in a car dealership and I could not recommend him and this dealership more.
    Response from Vertu Motors Citroen Derby
    Dear Christopher
    Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu Motors Citroen Derby. We are thrilled to hear that Chris Carter provided you with such a flawless and comfortable experience. It is our goal to ensure that every customer feels valued and well-informed, and it’s fantastic to know that Chris exceeded your expectations.

    Your kind words and high recommendation mean a lot to us, and we are delighted to have been able to assist you. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing us for your mobility needs.

    Best regards,

    Dawn
    Vertu Motors Citroen Derby
  • Rating 5.0
    I had my mobility van serviced and the service was overall excellent. From the customer services was amazing also. Thankyou
    Response from Vertu Motors Citroen Derby
    Dear Vanellope W.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with the servicing of your mobility van and that our customer service team met your expectations. Your kind words and perfect rating mean a lot to us and motivate us to continue providing the best service possible.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Liza.
  • Rating 5.0
    Great service and advice
    Response from Vertu Motors Citroen Derby
    Dear Elise

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service and advice during your visit to Vertu Motors Citroen Derby. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Very helpful, understanding and knowledgeable. Dave made sure I understood everything about the scheme and how to use an electric car.
    Response from Vertu Motors Citroen Derby
    Dear Lisa

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Dave was able to assist you effectively and that you found his guidance on the Motability Scheme and using an electric car helpful and informative. Our team strives to provide knowledgeable and understanding service to all our customers, and your feedback is a testament to their hard work.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards
    Dean
  • Rating 5.0
    My experience was brilliant, very efficient, and professional. Easy to talk to and good communication. Very good customer service
    Response from Vertu Motors Citroen Derby
    Dear Joanne

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a brilliant experience at Vertu Motors Citroen Derby. Our team strives to provide efficient and professional service, and it's rewarding to know that our efforts in communication and customer service met your expectations.

    Your kind words motivate us to continue delivering the best possible service to all our customers. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Warm regards,

    Dean
  • Rating 5.0
    Very good
    Response from Vertu Motors Citroen Derby
    Hello Robert S.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a very good experience with us at Vertu Motors Citroen Derby. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Very smooth process, really pleased
    Response from Vertu Motors Citroen Derby
    Hello Julie,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a smooth experience and are really pleased with our service at Vertu Motors Citroen Derby. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Danielle
  • Rating 5.0
    Great friendly service went very well thanks for my car
    Response from Vertu Motors Citroen Derby
    Hello Sarah,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our team at Vertu Motors Citroen Derby. It's fantastic to know that you are happy with your car and the service you received. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza.
  • Rating 5.0
    Simple, very welcoming.
    Response from Vertu Motors Citroen Derby
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 3.0
    OK experience.
    Response from Vertu Motors Citroen Derby
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Nothing was too much for Peter
    Response from Vertu Motors Citroen Derby
    Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    My experience went smoothly, my car had a sudden fault and needed it seen too straight away, they managed to fix it within the day
    Response from Vertu Motors Citroen Derby
    Good afternoon Jake. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    I received excellent service as always and the young lady who attended to me couldn't have been more pleasant and helpful. I particularly appreciated how clean my car was.
    Response from Vertu Motors Citroen Derby
    Hi Barbara, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very helpful
    Response from Vertu Motors Citroen Derby
    Good afternoon Lynda. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Great service
    Response from Vertu Motors Citroen Derby
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Was sorted straight away excellent service
    Response from Vertu Motors Citroen Derby
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 1.0
    I would have given ZERO stars, but, that’s not an option.
    10 months we have been waiting for a resolution to an issue we were promised. The Sales Manager said it would be sorted. Never saw him again whilst we were waiting. The receptionist said he would ring. He didn’t. Worst garage we have ever had dealings with. They don’t even give you the promised car wash. We will never darken their doors again.
    Appalling service.
    Response from Vertu Motors Citroen Derby
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1GF1511 Kind regards, Liza.
  • Rating 4.0
    Helpful, friendly.
    Response from Vertu Motors Citroen Derby
    Thank you for taking your time to leave this great review! Kind regards, Liza.

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