Motability Scheme at Vertu Motors Citroen Derby
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu Motors Citroen Derby
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu Motors Citroen Derby can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu Motors Citroen Derby on 03445580329 to make an appointment with our Motability specialist.
Contact information
Address
Stores Road
0
Derby DE21 4XF
GB
Phone Number
Call Vertu Motors Citroen Derby on 0344 558 0329
0344 558 0329
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Peter Devonshire
- Aaron Morris
- Chris Carter
- Adam Gent
- David Cole
- David Wakefield
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30Closed Today Closed Today Toggle Hours
Service centre details
07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 17:30 |
| Tuesday | 07:30 - 17:30 |
| Wednesday | 07:30 - 17:30 |
| Thursday | 07:30 - 17:30 |
| Friday | 07:30 - 17:30 |
| Saturday | Closed |
| Sunday | Closed |
Motability service specialists:
- Lucy Clay-Herrod
- Wesley Mcewan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Motors Citroen Derby
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu Motors Citroen Derby
- Rating 5.0Sep 23, 2025I had my mobility van serviced and the service was overall excellent. From the customer services was amazing also. Thankyou
- Rating 5.0Aug 26, 2025Great service and adviceResponse from Vertu Motors Citroen DerbyAug 26, 2025Dear Elise
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service and advice during your visit to Vertu Motors Citroen Derby. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Dean - Rating 5.0Aug 26, 2025Very helpful, understanding and knowledgeable. Dave made sure I understood everything about the scheme and how to use an electric car.Response from Vertu Motors Citroen DerbyAug 26, 2025Dear Lisa
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Dave was able to assist you effectively and that you found his guidance on the Motability Scheme and using an electric car helpful and informative. Our team strives to provide knowledgeable and understanding service to all our customers, and your feedback is a testament to their hard work.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Kind regards
Dean - Rating 5.0Aug 22, 2025My experience was brilliant, very efficient, and professional. Easy to talk to and good communication. Very good customer serviceResponse from Vertu Motors Citroen DerbyAug 22, 2025Dear Joanne
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a brilliant experience at Vertu Motors Citroen Derby. Our team strives to provide efficient and professional service, and it's rewarding to know that our efforts in communication and customer service met your expectations.
Your kind words motivate us to continue delivering the best possible service to all our customers. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Dean - Rating 5.0May 1, 2025Very goodResponse from Vertu Motors Citroen DerbyMay 1, 2025Hello Robert S.,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a very good experience with us at Vertu Motors Citroen Derby. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Matthew - Rating 5.0Apr 24, 2025Very smooth process, really pleasedResponse from Vertu Motors Citroen DerbyApr 24, 2025Hello Julie,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a smooth experience and are really pleased with our service at Vertu Motors Citroen Derby. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Danielle - Rating 5.0Apr 11, 2025Great friendly service went very well thanks for my carResponse from Vertu Motors Citroen DerbyApr 11, 2025Hello Sarah,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our team at Vertu Motors Citroen Derby. It's fantastic to know that you are happy with your car and the service you received. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
Liza. - Rating 5.0Mar 10, 2025Simple, very welcoming.Response from Vertu Motors Citroen DerbyMar 10, 2025Thank you for taking your time to leave this great review! Kind regards Dawn
- Rating 3.0Mar 4, 2025OK experience.Response from Vertu Motors Citroen DerbyMar 4, 2025Thank you for taking your time to leave this great review! Kind regards Dawn
- Rating 5.0Mar 3, 2025Nothing was too much for PeterResponse from Vertu Motors Citroen DerbyMar 3, 2025Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Feb 5, 2025My experience went smoothly, my car had a sudden fault and needed it seen too straight away, they managed to fix it within the dayResponse from Vertu Motors Citroen DerbyFeb 5, 2025Good afternoon Jake. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Jan 28, 2025I received excellent service as always and the young lady who attended to me couldn't have been more pleasant and helpful. I particularly appreciated how clean my car was.Response from Vertu Motors Citroen DerbyJan 28, 2025Hi Barbara, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Jan 8, 2025Very helpfulResponse from Vertu Motors Citroen DerbyJan 8, 2025Good afternoon Lynda. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Jan 4, 2025Great serviceResponse from Vertu Motors Citroen DerbyJan 4, 2025Thank you for taking your time to leave this great review! Kind regards, Liza.
- Rating 5.0Dec 31, 2024Was sorted straight away excellent serviceResponse from Vertu Motors Citroen DerbyDec 31, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 1.0Nov 15, 2024I would have given ZERO stars, but, that’s not an option.
10 months we have been waiting for a resolution to an issue we were promised. The Sales Manager said it would be sorted. Never saw him again whilst we were waiting. The receptionist said he would ring. He didn’t. Worst garage we have ever had dealings with. They don’t even give you the promised car wash. We will never darken their doors again.
Appalling service.Response from Vertu Motors Citroen DerbyNov 15, 2024Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1GF1511 Kind regards, Liza. - Rating 4.0Nov 15, 2024Helpful, friendly.Response from Vertu Motors Citroen DerbyNov 15, 2024Thank you for taking your time to leave this great review! Kind regards, Liza.
- Rating 5.0Nov 12, 2024Very good explain everything with new car Very friendly and helpfulResponse from Vertu Motors Citroen DerbyNov 12, 2024Good afternoon Julie. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Nov 7, 2024Lucy was really polite, friendly and helpful.Response from Vertu Motors Citroen DerbyNov 7, 2024Thank you so much for your kind words! We are so happy to hear that Lucy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Nov 7, 2024Very good serviceResponse from Vertu Motors Citroen DerbyNov 7, 2024Thanks for the great score! Kind regards Dawn
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with the servicing of your mobility van and that our customer service team met your expectations. Your kind words and perfect rating mean a lot to us and motivate us to continue providing the best service possible.
If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
Liza.