Motability Scheme at Vertu Honda Nottingham

4.7
Rating 4.7
(89 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Honda Nottingham

Motability Scheme at Vertu Honda Nottingham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Honda Nottingham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Honda Nottingham on 03446599863 to make an appointment with our Motability specialist.

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Contact information

Address
Lenton Lane
Nottingham
Nottingham NG7 2PT
GB
Get directions
Phone Number
Call Vertu Honda Nottingham on 0344 659 9863
0344 659 9863
0344 659 9863
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Annice Khaw
  • Barney Howard
  • Sam Whitehead
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Mark Whitehead
  • Stephanie Webster
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Honda Nottingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Honda Nottingham

  • Rating 3.0
    Overall, it was a good experience and the staff were very friendly. As this was our first time using Motability, the process was mostly smooth.
    However, there was some confusion regarding my son’s National Insurance number. The advisor was not fully up to date with the requirements, and although the information was already in the paperwork, this was not noticed at the time. This led to unnecessary calls and delays before the issue was resolved.
    Apart from this, everything else went well. A bit more training would help avoid this kind of confusion in the future.
    Response from Vertu Honda Nottingham
    Dear Khalid

    Thank you for taking the time to share your feedback about your recent experience with us at Vertu Honda Nottingham. We are delighted to hear that you found our staff friendly and that your overall experience was positive, especially as it was your first time using the Motability Scheme.

    We sincerely apologize for the confusion regarding your son's National Insurance number and the inconvenience it caused. Your feedback is invaluable, and we are committed to ensuring that our team is fully informed and up-to-date with all requirements to prevent similar issues in the future. We will certainly take your suggestion for additional training on board.

    Thank you once again for your constructive feedback. We hope to have the opportunity to serve you better in the future.

    Best regards,

    Keith
  • Rating 5.0
    Sam was great very helpful, friendly and easy to deal with
    Response from Vertu Honda Nottingham
    Hello Gary,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sam was able to assist you in a helpful, friendly, and easy manner. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    im very happy with virtu honda nottingham. all staff are amazing specially Mr Sam
    Response from Vertu Honda Nottingham
    Dear Seyed S.,

    Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu Honda Nottingham. We are thrilled to hear that you are very happy with our service and that our staff, especially Mr. Sam, made a positive impression on you. Your kind words and perfect rating of 5.0 mean a lot to us and motivate us to continue providing exceptional service to all our customers.

    If there is anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Sam went above and beyond to make the whole thing run smoothly.
    Response from Vertu Honda Nottingham
    Dear Corran,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Sam went above and beyond to ensure everything ran smoothly for you. Providing exceptional service is something we strive for, and it’s always rewarding to know when we’ve achieved that goal.

    Thank you once again for your support and for choosing the Motability Scheme at Vertu Honda Nottingham.

    Best regards,

    Kerry
  • Rating 5.0
    Excellent
    Response from Vertu Honda Nottingham
    Dear Colleen

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Honda Nottingham. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    We are committed to providing the best service possible and ensuring that our customers have a positive experience with the Motability Scheme. If there is anything else we can do for you or if you have any further feedback, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us for your mobility needs. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0

    My new Honda Jazz was in the showroom draped in a black cover ready for its reveal!
    After Barney had gone through the final bits of paperwork he drove the car out of the showroom. Before I drove off he went through the main controls then showed me ones that I requested and answered
    some questions I had. A great handover, Barney is a very likeable guy, he's professional, welcoming, is a good communicator and has a great sense of humour. This is my 7th Mobility car, so my 7th handover and 7th time dealing with a Motability sales exec and I can say that this experience from start to
    finish has been by far the best. Barney is a credit to
    himself and the branch.
    Thank you.


    Response from Vertu Honda Nottingham
    Dear Justeen

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Honda Nottingham. We are thrilled to hear that your new Honda Jazz handover was such a memorable occasion and that Barney made it an exceptional experience for you. It's fantastic to know that his professionalism, communication skills, and sense of humor contributed to making this your best experience yet with the Motability Scheme.

    We truly appreciate your kind words and are delighted to have been part of your journey with your 7th Motability car. Barney will be thrilled to hear your feedback, and we are proud to have him as part of our team.

    Thank you once again for your review and for choosing us for your mobility needs. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0
    As has been the case for the last five or six years, I've had very good service from Honda.
    Response from Vertu Honda Nottingham
    Dear Anne

    Thank you so much for taking the time to share your positive experience with us at Vertu Honda Nottingham. We are thrilled to hear that you have consistently received very good service over the past five or six years. Your satisfaction is our top priority, and it is wonderful to know that we have been able to meet your expectations.

    We truly appreciate your loyalty and trust in our services. If there is anything more we can do for you, please do not hesitate to reach out. We look forward to continuing to serve you in the future.

    Warm regards, Dawn

    The Motability Scheme Team at Vertu Honda Nottingham
  • Rating 5.0
    Fantastic experience
    Barney was superb and went above and beyond
    Highly recommended
    Response from Vertu Honda Nottingham
    Hi Salman. Thank you so much for your kind words! We are so happy to hear that Barney was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Was seen straight away, friendly service advisor, very helpful and knowledgeable in her field of work, car was looked after and cleaned inside and out, highly recommended.
    Response from Vertu Honda Nottingham
    Good afternoon Paul. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Everything was fantastic and nothing was too much trouble for them 🙂
    Response from Vertu Honda Nottingham
    Good afternoon Bohdan. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellent service, brilliant communications, seamless everything was very professional, the staff very attentive.
    Response from Vertu Honda Nottingham
    Good afternoon John. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Very helpful and straightforward
    Response from Vertu Honda Nottingham
    Good afternoon Alun. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Good service, great staff, can't fault this dealership, 5star.
    Response from Vertu Honda Nottingham
    Hi Kenneth, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 3.0
    The courtesy car was very dirty
    Response from Vertu Honda Nottingham
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTST0303 Kind regards Dawn
  • Rating 5.0
    Barny was an extremely polite, supportive and knowledgeable person, he made me feel at from the start, he talked me through the whole process, when I took the car out for a test drive he explained all the modifications to me, I would highly recommend him to anyone who is looking for a car on the mobility scheme.

    Regards Mary.
    Response from Vertu Honda Nottingham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    8
    Response from Vertu Honda Nottingham
    Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
  • Rating 5.0
    Excellent customer service
    Response from Vertu Honda Nottingham
    Good afternoon, Salman . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Very good , very friendly
    Response from Vertu Honda Nottingham
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Well looked after by the staff at Honda
    Response from Vertu Honda Nottingham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    From start to finish very happy with the process of getting my new mobility car.
    Response from Vertu Honda Nottingham
    Good afternoon Michael. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean

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