Motability Scheme at Marshall Volvo Nottingham

4.4
Rating 4.4
(29 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Contact information

Address
Riverside Retail Park
Electric Avenue
Nottingham NG2 1RS
GB
Get directions
Phone Number
Call Marshall Volvo Nottingham on 0115 900 2620
0115 900 2620
0115 900 2620
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Martyn Blake
  • Chris Hazard
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Pam Nicoll
  • Ruby Lee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Volvo Nottingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Volvo Nottingham

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

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At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

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Reviews at Marshall Volvo Nottingham

  • Rating 5.0
    Excellent handover.

    Mr Blake was very patient, attentive and knowledgeable.

    10/10
    Response from Marshall Volvo Nottingham
    Good Morning and thank you for taking the time to leave your comments and 5 star rating for the team at Volvo Nottingham, we really appreciate it. Kind regards, Chris, Marshall Motor Group.
  • Rating 5.0
    Excellent quick and efficient service from Jack, Ruby and Hassain. The service I received from Marshall Volvo was as always professional whilst keeping a friendly, family feel.
    Response from Marshall Volvo Nottingham
    Thank you for your 5 Star rating of Marshall Volvo - we really appreciate this and I will pass your rating to our management team. Regards, Chris, Marshall Motor Group.
  • Rating 5.0
    Very friendly, very helpful, couldn’t do enough to help
    Response from Marshall Volvo Nottingham
    Thanks for your 5-star review and your great feedback on the team. We really appreciate it. Have a great day! Kind Regards, Chris, Marshall Motor Group
  • Rating 2.0
    Nick Lot of confusion with its mot and didn’t hover everywhere reluctantly won’t go againn
    Response from Marshall Volvo Nottingham
    We are disappointed to note that you have rated us as 2 star. We would appreciate it if you could email us at reviews.volvo@marshall.co.uk with your details so that we can try and address your concerns. We look forward to hearing from you. Thank you. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Excellent in all departments
    Response from Marshall Volvo Nottingham
    Thank you for taking the time to review Marshall Volvo. We appreciate your fantastic 5 Star Review and I will pass on your feedback to the team. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    On time and kept upto date throughout
    Response from Marshall Volvo Nottingham
    Thank you for taking the time to review Marshall Volvo. We appreciate your fantastic 5 Star Review and I will pass on your feedback to the team. Kind Regards, Chris, Marshall Motor Group l
  • Rating 5.0
    Great service
    Response from Marshall Volvo Nottingham
    Thank you for taking the time to review Marshall Volvo. We appreciate your 5 Star Review and I will pass on your feedback to the team. Kind Regards, Chris, Marshall Motor Group
  • Rating 1.0
    Marshalls Volvo Poor Customer Service for a mobility car
    Morning,
    I experienced very poor customer service from Marshalls Volvo Tuesday 13th June 2023, my Motability Volvo XC40 Reg YP20MLZ was booked in for its first MOT and annual service, at Marshalls Volvo 503 Valley Nottingham NG51HZ which they did no problem with that. On booking the car in at 08:30 I informed Ruby Lee at the service desk that the MPG was down to just 28 MPG and Stop Start feature on the XC40 was not working and she duly wrote it down on the work order sheet, I also told Ruby the Start Stop feature had not been working for at least 6 months may be longer, I also told her that I had put the battery on charge 3 times in the last year and the last time being just that week.
    On coming back to collect the car I spoke to Ruby Lee again and there was no mention of any findings with regards to the low MPG or the Stop Start not working and if they had fixed it. I then took it up on myself to ask if it was fixed and she did not know. It was about then when Andrew Short the Sales Manager who was sat at the side of the service desk started to point out to me the reason why the Stop Start is not working is because I have only done 4 to 5 thousand miles in three years (and this is a Motability car that’s one of the reasons most Motability cars have low mileage because we are generally of poor health and do not travel far.)and that the 2 batteries were not being charged and that I should go and take the car for a 3 hour drive and see if that fixes it. REALLY! (what’s wrong with Volvo Mechanic doing a drop test on the batteries to see if a cell has died? Or changing the batteries) I then told him that it had been on charge just a few days earlier for 9 hours and that it was showing fully charged but still not working and he then went on to put me down by telling me I did not understand how the batteries worked and how the Stop Start worked. I completely understand what he said about the working of the Stop Start system having been a Marine Engineering Mechanic for 25 years in the Royal Navy and I know that if they had replaced the batteries, it would fix the problem, and then he got the technician in Jack Horsnall and he agreed with me that the battery was not holding charge above 80% and it was probably a dead cell, that’s why the Stop Start was not working. Hello aren’t you suppose to provide a service and fix these things instead of refusing to and telling me to drive on a long run for 3 hours. I think he was trying to spare Ruby any difficult questions and get rid of me… I felt very uncomfortable so I left.
    Regards

    Michael Dewsnap
    Response from Marshall Volvo Nottingham
    Good Morning, I'm sorry to see you felt you could only rate us 1-Star. we would appreciate it if you could provide any contact details via email to reviews.volvo@marshall.co.uk. Thank you. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Excellent
    Response from Marshall Volvo Nottingham
    Thank you for taking the time to review Marshall Volvo Nottingham. We appreciate your 5 Star Review and I will pass on your feedback to the team. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Pleasant experience dealing with all the staff in the service department
    Response from Marshall Volvo Nottingham
    Thanks for your feedback on your experience with us Bridget. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Great customer service though out
    Response from Marshall Volvo Nottingham
    Thanks for your feedback on your experience with us Tony. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Excellent service Thanku
    Response from Marshall Volvo Nottingham
    Thanks for your feedback and 5-Star review, we really appreciate the comments. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Very friendly, helpful service. Good job, well done. Thank you.
    Response from Marshall Volvo Nottingham
    Thanks for your 5-Star review and your kind words and comments for the team. Have a great Evening. Kind Regards, Chris, Marshall motor Group
  • Rating 4.0
    Had car in at 8.30 said i would be waiting for it got it back at 12.20
    Response from Marshall Volvo Nottingham
    Thank you for taking the time to review Marshall Volvo Nottingham - we appreciate your 4 Star Review. Have a great weekend, Kind Regards, Chris, Marshall Motor Group.
  • Rating 3.0
    Wrong address on paperwork, then asked if I was on a payment schedule had to told them mobility when booked told max 2 hrs sit and wait no pick up or courtesy car offered. After two hours went to ask how much long told just being washed after another half hour told needs brake and window wiper fluid replacement asked when not done already said they only just noticed all in all very poor care
    Response from Marshall Volvo Nottingham
    We are sorry that you felt you could not give us a 5-Star. We would appreciate it if you could email us on reviews.volvo@marshall.co.uk with details of your experience. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Always attention to detail and customer requirements, would not hesitate to recommend Marshalls.
    Response from Marshall Volvo Nottingham
    Thanks for your 5-Star review, we really appreciate it. Have a good Evening. Kind regards, Chris, Marshall Motor Group
  • Rating 4.0
    Almost 5 star just lacking attention to detail on call answering and call back.
    Response from Marshall Volvo Nottingham
    Thanks for your 4-Star review, we really appreciate the feedback! Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Great customer service
    Response from Marshall Volvo Nottingham
    Thanks for your 5-Star review and the comments you have left on the team! Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Great
    Response from Marshall Volvo Nottingham
    Thanks for your 5-Star review. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Brilliant customer service every time especially lyndsay in the service department
    Response from Marshall Volvo Nottingham
    Thanks for your 5-Star review and what great feedback on Lyndsey & the team! Have a great day. Kind Regards, Chris, Marshall Motor Group

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