Motability Scheme at Group 1 Mercedes-Benz of Cambridge

Motability Scheme at Group 1 Mercedes-Benz of Cambridge

4.3
Rating 4.3
(19 reviews)
07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 08:00 - 13:00Closed Today
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Welcome to Group 1 Mercedes-Benz of Cambridge

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Mercedes-Benz of Cambridge can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Mercedes-Benz of Cambridge on 01223401100 to make an appointment with our Motability specialist.

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Contact information

Address
199 Barnwell Road
Cambridge CB5 8SH
GB
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Phone Number
Call Group 1 Mercedes-Benz of Cambridge on 01223 401100
01223 401100
01223 401100
Website

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Email

SalesCambridgeMercedes@group1auto.co.uk

Feedback

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Reviews

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Showroom details
07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Dominic Smith
  • Toby Cooke
  • Jack Varney
  • Adam Ward
  • Asif Afzal
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Liiz Cooper
  • Andrew Toseland
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Mercedes-Benz of Cambridge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Mercedes-Benz of Cambridge

  • Rating 5.0
    He was very helpful,kind,polite and knowledgeable
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Bibi,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team member to be helpful, kind, polite, and knowledgeable. Providing excellent service is our top priority, and it’s always rewarding to know when we’ve succeeded.

    Your feedback is greatly appreciated and will be shared with the team to continue inspiring them to deliver exceptional service. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Group 1 Mercedes-Benz of Cambridge.

    Best regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Very friendly professional informative great service
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Levi,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Mercedes-Benz of Cambridge. We are thrilled to hear that you found our service to be friendly, professional, and informative. Our team is dedicated to providing great service, and your feedback is truly appreciated.

    We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Kind Regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Excellent from start finish! Courteous, knowledgeable and made the whole experience a pleasure
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Sally,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at Group 1 Mercedes-Benz of Cambridge was excellent from start to finish. Our team takes great pride in being courteous and knowledgeable, and it's fantastic to know that we made your experience a pleasure.

    Your kind words and perfect rating mean a lot to us and motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Very friendly and professional
    Response from Group 1 Mercedes-Benz of Cambridge
    Hello Levi,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and professional. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Mercedes-Benz of Cambridge.

    Best regards,

    Motability Scheme Team
    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Jack was really helpful and made me feel at ease I 100 percent recommend him and the dealership garage it’s self he also phoned me after picking up the vehicle to see how I was getting on and said if there’s anything else he can do to contact him
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Amy,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Jack and that he made you feel at ease throughout the process. It's great to know that his follow-up call added to your satisfaction. Your recommendation means a lot to us, and we are delighted to have earned your trust and a 5-star rating.

    If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Very good as always.
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent handover
    Very professional
    Really helped with transitioning to new vehicle
    Response from Group 1 Mercedes-Benz of Cambridge
    We're glad you had a great handover and fantastic help from our team. Enjoy your new Mercedes-Benz!
  • Rating 4.0
    Staff were friendly
    Response from Group 1 Mercedes-Benz of Cambridge
    We are delighted to hear that you had a positive experience, and that the staff were friendly and helpful.
  • Rating 3.0
    The car was serviced although winscreen wipers reported worn need replacing, authority gained from group 1 from motability ,but on report it advises need replacing but has not been done . Group 1 service could should of been better experiance , but alot of confusion from group 1 mercedes, car has been serviced but report suggests replacement winscreen wiper not replaced. Eventually car went in 2 mnths later for servive this time wipers where replaced, its dangerouse to drive with faulty wipers ,motability should reflect on their decision not to allow replacement ,even if mercedes car was changed to a new kia, i no longer have mercedes cla shootingbreak this car is too low to ground ,4" clearance.
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for taking your time to leave this review. We sorry to hear that your experience could have been better, and we hope to deliver 5-star service at your next visit.
  • Rating 3.0
    Car collected 08:45 returned after 17:00hrs left without car whole day. Only had a M O T
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Paul,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit. We understand how important your time is, and we regret that the MOT service took longer than expected.

    Your feedback is invaluable to us, and we are committed to improving our service to ensure a more efficient experience for our customers in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme at Group 1 Mercedes-Benz of Cambridge. We hope to have the opportunity to serve you better in the future.

    Kind regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 1.0
    Megan in Service department great, the rest of my experience is terrible. Due to parts shortage I now need a hire car while I pay for mine to sit in the drive for possibly weeks/months needing a new SAM unit. Wish I stayed with Mazda.
    Response from Group 1 Mercedes-Benz of Cambridge
    Hello Richard,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that Megan in our Service department was able to assist you well. However, we are truly sorry to learn about the difficulties you are experiencing with the parts shortage and the inconvenience it has caused you.

    We understand how frustrating it must be to have your vehicle out of action for an extended period, and we are actively working to resolve these supply chain issues as quickly as possible. Your experience is important to us, and we are committed to improving our service.

    If there is anything further we can do to assist you during this time, please do not hesitate to reach out to us directly. We appreciate your patience and understanding.

    Best regards,
    Group 1 Mercedes-Benz of Cambridge
  • Rating 3.0
    Could be better access for the disabled
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Anita,

    Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services. We are sorry to hear that your experience with access for the disabled did not meet your expectations. Please know that we are committed to providing an inclusive and accessible environment for all our customers. Your comments have been shared with our team, and we are actively looking into ways to enhance accessibility at our location. If you have any specific suggestions or would like to discuss this further, please feel free to reach out to us. We appreciate your support and hope to provide you with a better experience in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Perfect customer service
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review! We're glad you had fantastic service from us at Mercedes-Benz of Cambridge.
  • Rating 5.0
    Great
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 3.0
    Megan in the service centre is very professional friendly happy and helpful I can't fault her. However the booking centre who phoned me are not good. I told them I needed new breaks and the warnings where on and they sounded noisy, I booked a service and for the breaks to be done which I waited over a month for, I dropped my car off for a few hours and on collection they hadn't been done and I was told that only a break check waa done. My breaks are getting worse, megan kept in contact with me to get parts ordered but unfortunately I've got to wait another month to have them fixed. If I was rating the staff in service centre they'd get 5stars and if I was rating the booking team they'd get 1star.
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Suzanna,

    Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience with Megan in our service centre. Her professionalism and helpfulness are qualities we strive for in our team, and it's wonderful to know she made a positive impact during your visit.

    We sincerely apologize for the inconvenience you experienced with the booking process and the delay in addressing your brake issue. Your feedback is invaluable, and we are committed to improving our communication and service efficiency to prevent such occurrences in the future.

    We understand the importance of having your vehicle in optimal condition, and we are working diligently to expedite the process of getting your brakes fixed. Please feel free to reach out to us directly if there is anything further we can do to assist you.

    Thank you for your patience and understanding.

    Best regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Great customer service
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review! We pride ourselves on our customer service.
  • Rating 5.0
    Great service as always
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 5.0
    Great team,very attentive and friendly.excellent communication and fast turnaround. Geoff.
    Response from Group 1 Mercedes-Benz of Cambridge
    We are delighted to hear that you had a great experience, and that our staff were friendly and helpful. We look forward to your next visit to Mercedes-Benz of Cambridge.
  • Rating 5.0
    Very friendly staff
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!

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