Motability Scheme at Group 1 Mercedes-Benz of Cambridge

4.0
Rating 4.0
(14 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00
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Welcome to Group 1 Mercedes-Benz Cambridge

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Group 1 Mercedes-Benz of Cambridge can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Group 1 Mercedes-Benz of Cambridge on 01223401100 to make an appointment with our Motability specialist.

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Contact information

Address
199 Barnwell Road
Cambridge CB5 8SH
GB
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Phone Number
Call Group 1 Mercedes-Benz of Cambridge on 01223 401100
01223 401100
01223 401100
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Dominic Smith
  • Toby Cooke
  • Jack Varney
  • Adam Ward
  • Asif Afzal
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Liiz Cooper
  • Andrew Toseland
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Mercedes-Benz of Cambridge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Mercedes-Benz of Cambridge

  • Rating 5.0
    Very good as always.
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent handover
    Very professional
    Really helped with transitioning to new vehicle
    Response from Group 1 Mercedes-Benz of Cambridge
    We're glad you had a great handover and fantastic help from our team. Enjoy your new Mercedes-Benz!
  • Rating 4.0
    Staff were friendly
    Response from Group 1 Mercedes-Benz of Cambridge
    We are delighted to hear that you had a positive experience, and that the staff were friendly and helpful.
  • Rating 3.0
    The car was serviced although winscreen wipers reported worn need replacing, authority gained from group 1 from motability ,but on report it advises need replacing but has not been done . Group 1 service could should of been better experiance , but alot of confusion from group 1 mercedes, car has been serviced but report suggests replacement winscreen wiper not replaced. Eventually car went in 2 mnths later for servive this time wipers where replaced, its dangerouse to drive with faulty wipers ,motability should reflect on their decision not to allow replacement ,even if mercedes car was changed to a new kia, i no longer have mercedes cla shootingbreak this car is too low to ground ,4" clearance.
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for taking your time to leave this review. We sorry to hear that your experience could have been better, and we hope to deliver 5-star service at your next visit.
  • Rating 3.0
    Car collected 08:45 returned after 17:00hrs left without car whole day. Only had a M O T
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Paul,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit. We understand how important your time is, and we regret that the MOT service took longer than expected.

    Your feedback is invaluable to us, and we are committed to improving our service to ensure a more efficient experience for our customers in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme at Group 1 Mercedes-Benz of Cambridge. We hope to have the opportunity to serve you better in the future.

    Kind regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 1.0
    Megan in Service department great, the rest of my experience is terrible. Due to parts shortage I now need a hire car while I pay for mine to sit in the drive for possibly weeks/months needing a new SAM unit. Wish I stayed with Mazda.
  • Rating 3.0
    Could be better access for the disabled
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Anita,

    Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services. We are sorry to hear that your experience with access for the disabled did not meet your expectations. Please know that we are committed to providing an inclusive and accessible environment for all our customers. Your comments have been shared with our team, and we are actively looking into ways to enhance accessibility at our location. If you have any specific suggestions or would like to discuss this further, please feel free to reach out to us. We appreciate your support and hope to provide you with a better experience in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Perfect customer service
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review! We're glad you had fantastic service from us at Mercedes-Benz of Cambridge.
  • Rating 5.0
    Great
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 3.0
    Megan in the service centre is very professional friendly happy and helpful I can't fault her. However the booking centre who phoned me are not good. I told them I needed new breaks and the warnings where on and they sounded noisy, I booked a service and for the breaks to be done which I waited over a month for, I dropped my car off for a few hours and on collection they hadn't been done and I was told that only a break check waa done. My breaks are getting worse, megan kept in contact with me to get parts ordered but unfortunately I've got to wait another month to have them fixed. If I was rating the staff in service centre they'd get 5stars and if I was rating the booking team they'd get 1star.
    Response from Group 1 Mercedes-Benz of Cambridge
    Dear Suzanna,

    Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience with Megan in our service centre. Her professionalism and helpfulness are qualities we strive for in our team, and it's wonderful to know she made a positive impact during your visit.

    We sincerely apologize for the inconvenience you experienced with the booking process and the delay in addressing your brake issue. Your feedback is invaluable, and we are committed to improving our communication and service efficiency to prevent such occurrences in the future.

    We understand the importance of having your vehicle in optimal condition, and we are working diligently to expedite the process of getting your brakes fixed. Please feel free to reach out to us directly if there is anything further we can do to assist you.

    Thank you for your patience and understanding.

    Best regards,

    Group 1 Mercedes-Benz of Cambridge
  • Rating 5.0
    Great customer service
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review! We pride ourselves on our customer service.
  • Rating 5.0
    Great service as always
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!
  • Rating 5.0
    Great team,very attentive and friendly.excellent communication and fast turnaround. Geoff.
    Response from Group 1 Mercedes-Benz of Cambridge
    We are delighted to hear that you had a great experience, and that our staff were friendly and helpful. We look forward to your next visit to Mercedes-Benz of Cambridge.
  • Rating 5.0
    Very friendly staff
    Response from Group 1 Mercedes-Benz of Cambridge
    Thank you for your 5-star review!

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