Motability Scheme at Group 1 Volkwagen Chelmsford

4.8
Rating 4.8
(138 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Westway
Chelmsford CM1 3BH
GB
Get directions
Phone Number
Call Group 1 Volkswagen Chelmsford on 01245 960240
01245 960240
01245 960240
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kieran Aburn
  • Jessica Holliday
  • Gareth Yabsley
  • Paul Tandy
  • Caitlyn Ellis
  • George Thorpe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Mark Fitzgerald
  • Ryan Cooper
  • Charlie-Ann Tredget
  • Daniel Taylor
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Chelmsford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Chelmsford

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Chelmsford

  • Rating 5.0
    Caitlyn was extremely helpful and knowledgeable. She took the time to explain the scheme and we were able to have several test drives before taking ownership of the car.
    Couldn’t have asked for a better experience
    Response from Group 1 Volkswagen Chelmsford
    Dear Lucinda,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Caitlyn was able to provide you with such a helpful and knowledgeable experience. It's great to know that you felt well-informed about the scheme and had the opportunity to enjoy several test drives before making your decision. Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.

    We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Garath was excellent, attentive, friendly and helpful. No complaints whatsoever.
    Response from Group 1 Volkswagen Chelmsford
    Hello Emma,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Garath provided you with excellent, attentive, and friendly service. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best possible experience for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chelmsford.

    Best regards,

    Motability Scheme Team
    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Fantastic service, friendly and very helpful, would highly recommend Caitlyn Ellis and Lee Steven’s from Chelmsford branch.
    Response from Group 1 Volkswagen Chelmsford
    Hello Lenny,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with our team at the Chelmsford branch. Caitlyn Ellis and Lee Stevens will be delighted to know that their friendly and helpful service made a positive impact on your visit. Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Extremely helpful, had to go to Chelmsford and out of comfort zone as local Bromley dealer didn’t seem helpful or want to help at all

    Was made to feel at ease and the process was made easy by George at Chelmsford
    Response from Group 1 Volkswagen Chelmsford
    Dear Rebecca,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that George at our Chelmsford location was able to make you feel at ease and assist you effectively. It's wonderful to know that we could provide the support you needed, especially when your local dealer was unable to do so.

    Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience. If there is anything more we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Group 1 Volkswagen Chelmsford.

    Best regards,

    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Absolutely fab!
    I’m awful with names but the member of staff that served me was brilliant. He was friendly, bubbly and easy to talk to. Explained everything easily to understand and was all done in a brilliant time.
    Thank you so much!
    Response from Group 1 Volkswagen Chelmsford
    Dear Poppy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Group 1 Volkswagen Chelmsford. It's great to know that our team member made you feel comfortable and provided clear explanations throughout your visit. We strive to offer excellent service in a timely manner, and your feedback reassures us that we are on the right track.

    If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,

    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    A lovely helpful man . He exsplained everything perfectly .
    Response from Group 1 Volkswagen Chelmsford
    Dear Paul,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience and that everything was explained perfectly to you. Our team is dedicated to providing exceptional service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chelmsford.

    Best regards,

    Motability Scheme Team
    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Excellent service,
    Response from Group 1 Volkswagen Chelmsford
    Hello Dylan,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Group 1 Volkswagen Chelmsford. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    The dealer was very efficient and professional. Would highly recommend them.
    Response from Group 1 Volkswagen Chelmsford
    Dear Timothy,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Chelmsford. We are thrilled to hear that you found our service efficient and professional. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Amazing service from Jessica from start to finish! Friendly, professional and completely approachable. Very happy 😊
    Response from Group 1 Volkswagen Chelmsford
    Dear Ellie,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Jessica. Providing friendly, professional, and approachable service is something we strive for, and it's fantastic to know that Jessica delivered on this promise.

    Your happiness is our top priority, and your kind words motivate us to continue offering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    We look forward to welcoming you back to Group 1 Volkswagen Chelmsford in the future.

    Warm regards,

    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Jessica from Volkswagen couldn’t have been more helpful with the Motability Car experience. She was very thorough with the details she provided, always kept in touch through emails and when we went to visit the dealership garage, always welcomed us and supported us through the process. 5 stars.
    Response from Group 1 Volkswagen Chelmsford
    Dear Isaac,

    Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Jessica provided you with exceptional service during your Motability Car experience. It's great to know that her thoroughness and consistent communication made a positive impact on your visit to our dealership.

    We are committed to ensuring our customers feel welcomed and supported throughout their journey with us, and your feedback is a testament to the hard work and dedication of our team. Your 5-star rating is greatly appreciated and motivates us to continue delivering the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Jessica from Volkswagen had helped me so much through this experience with getting a car, providing me with the best advice and deal possible
    Response from Group 1 Volkswagen Chelmsford
    Hello Isaac,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Jessica was able to assist you effectively and provide you with the best advice and deal possible. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

    We will pass on the feedback so Jessica is fully aware, and we truly appreciate your kind words and the 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chelmsford.

    Kind Regards,

    Group 1 Volkswagen Chelmsford Team
  • Rating 5.0
    Catilyn was absolutely professional and understood all my needs she made the whole experience so easy she was an absolute credit highly recommended this professional young lady
    Response from Group 1 Volkswagen Chelmsford
    Dear Ela,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Caitlyn. It’s fantastic to know that she was able to meet all your needs and make the process smooth and enjoyable for you. Your kind words and recommendation mean a lot to us and will certainly be shared with Caitlyn and the team. We look forward to serving you again in the future.

    Kind Regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Catlin was professional and explained everything and was very good discussing all options
    Response from Group 1 Volkswagen Chelmsford
    Hello Ela,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Catlin was able to provide you with professional service and clearly explain all your options. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience at Group 1 Volkswagen Chelmsford. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Service was excellent the staff were very friendly.
    Response from Group 1 Volkswagen Chelmsford
    Dear Karen,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service excellent and our staff friendly. Providing a positive experience for our customers is our top priority, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Group 1 Volkswagen Chelmsford in the future.

    Kind Regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Caitlin was extremely helpful, patient and informative. This is our first experience of using the scheme and we had a couple of appointments before placing our order. Caitlin gave us the time to consider our choices and was extremely professional.
    Response from Group 1 Volkswagen Chelmsford
    Dear Lucinda,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Caitlin was able to assist you so effectively during your first experience with the Motability Scheme. It's wonderful to know that her helpfulness, patience, and professionalism made a positive impact on your decision-making process.

    We truly appreciate your kind words and the perfect rating. Your feedback motivates us to continue providing the best service possible to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Group 1 Volkswagen Chelmsford.

    Best regards,
    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Gareth was very helpful and made the process easy
    Response from Group 1 Volkswagen Chelmsford
    Hello Matthew,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Gareth was able to assist you effectively and make the process easy. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience with our team at Group 1 Volkswagen Chelmsford. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    George was so helpful. And a very lovely man
    Response from Group 1 Volkswagen Chelmsford
    Dear Hayley,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that George was able to assist you and that you found him to be both helpful and lovely. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chelmsford.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Highly recommend - George was helpful throughout. I felt in safe hands and cannot wait to come back in the future.
    Response from Group 1 Volkswagen Chelmsford
    Dear Charlotte,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Chelmsford. George will be delighted to know that he was able to assist you effectively and make you feel in safe hands. Your recommendation means a lot to us, and we are excited to welcome you back in the future. If there is anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    All good
    Response from Group 1 Volkswagen Chelmsford
    Hello Terry,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with the Motability Scheme at Group 1 Volkswagen Chelmsford was a positive one. Your feedback is incredibly valuable to us, and we're delighted to know that everything was to your satisfaction.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Volkswagen Chelmsford Team
  • Rating 5.0
    As I have never been through this process before I was unsure of what was expected. They were very helpful and I found the whole process very easy and quick.
    Response from Group 1 Volkswagen Chelmsford
    Hello Phoebe,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you effectively and make the process easy and quick for you, especially as it was your first time. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford

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