Motability Scheme at Group 1 Volkwagen Chelmsford

4.7
Rating 4.7
(117 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Westway
Chelmsford CM1 3BH
GB
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Phone Number
Call Group 1 Volkswagen Chelmsford on 01245 960240
01245 960240
01245 960240
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kieran Aburn
  • Jessica Holliday
  • Gareth Yabsley
  • Paul Tandy
  • Caitlyn Ellis
  • George Thorpe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Mark Fitzgerald
  • Charlie-Ann Tredget
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Chelmsford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Chelmsford

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Chelmsford

  • Rating 2.0
    At 10:00 am on 5th June 2025 I took my wife’s Motability eUp into Group 1 Chelmsford for its MOT, and to have a fault with charge cap locking system investigated. I have given 2 stars only because the MOT was carried out and the fault identified.
    Communication with the Group 1 Service Department has, however, been appalling.
    • At 5:00 pm on 5th June, having heard nothing from Group 1 about the outcome of the MOT and fault investigation I tried ringing the Service Department. Despite repeated attempts my calls went unanswered. When I rang Group 1 Reception, I was eventually told that the person dealing with the car was not at her desk but that a message would be left for her to phone me back. I did not receive a return call.
    • Early on the morning of 6th June Group 1 rang me asking me to bring the courtesy car back. It was only then, when I asked about the eUp, was I told that it had passed its MOT, and I could drive it away.
    • When I arrived at Group 1 to pick up the eUp I was told that a fault with the charge cap actuator had been identified but that Motability would need to be contacted to authorise the repair. I was told that I would be contacted again once the authorisation had been received and the replacement part acquired.
    • By 20th June I was still waiting for further contact from Group 1. Multiple attempts to ring both the Service Department and Reception went unanswered.
    • My wife rang Motability to see if the repair had been authorised and was told that, on12th June, Motability had asked Group 1 to test the charge cable, take a photograph of the charge cable, and provide a description of the problem.
    • On 24th June my wife started a formal complaints procedure with VW (Case no: 06109363). It was only today (3rd July) that I was called by one of the Service Department to be told that Motability had refused to authorise the repair.
    Response from Group 1 Volkswagen Chelmsford
    Dear Anne,

    Thank you for taking the time to share your feedback regarding your recent experience at Group 1 Volkswagen Chelmsford. We sincerely apologize for the inconvenience and frustration you encountered during the process of your vehicle's MOT and the investigation of the charge cap locking system fault.

    We understand how important clear and timely communication is, especially when it comes to vehicle maintenance and repairs. It is concerning to hear about the difficulties you faced in reaching our Service Department and the delays in receiving updates about your vehicle. This is not the level of service we strive to provide, and we are committed to addressing these issues to prevent them from happening in the future.

    We are currently reviewing our communication processes to ensure that our customers receive prompt and accurate information. Additionally, we are looking into the specific details of your case to understand where improvements can be made.

    Please accept our apologies for any distress this situation may have caused you and your wife. We value your feedback and are dedicated to making the necessary changes to enhance our service. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

    Kind regards,

    Customer Service Team
    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    The representative from the dealership Jessica was very professional and efficient.
    Response from Group 1 Volkswagen Chelmsford
    Dear Anthony,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Jessica provided you with professional and efficient service during your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chelmsford.

    Best regards,

    Emma
    Group 1 Volkswagen Chelmsford Team
  • Rating 5.0
    I have owned 46 cars prior to my accident in 2020 , I can honestly say that George was the best cat sales rep I have ever dealt with.
    Response from Group 1 Volkswagen Chelmsford
    Hello Luke,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that George provided you with exceptional service and made your visit to Group 1 Volkswagen Chelmsford a positive one. Your feedback is incredibly valuable to us, and we are delighted to know that we could meet your expectations, especially given your extensive experience with cars.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Group 1 Volkswagen Chelmsford Team
  • Rating 5.0
    Professional, well informed, very helpful and efficient
  • Rating 3.0
    I’ve sent them 2 emails and replied to one of there’s but they have failed to respond
    Response from Group 1 Volkswagen Chelmsford
    Hello Andrew,

    Thank you for taking the time to share your feedback with us. I apologize for the inconvenience you've experienced with our communication. We strive to provide prompt and efficient service, and it's clear we fell short in this instance. Please rest assured that we are looking into this matter to ensure it doesn't happen again.

    If you still have any questions or need assistance, please feel free to reach out directly to our team at Group 1 Volkswagen Chelmsford. We value your input and are committed to improving our service.

    Thank you for your patience and understanding.

    Best regards,

    Emma
    Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Jessica H was amazing throughout the process. From picking the car to the end process. So friendly and listened to what we needed.
    Kept us informed throughout! 5 star rating!
    Response from Group 1 Volkswagen Chelmsford
    Hello Adele,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Jessica H was able to provide you with such a positive experience from start to finish. It's great to know that her friendly and attentive service made a difference in your car selection process. We truly appreciate your 5-star rating and are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Chelmsford
  • Rating 5.0
    Excellent
  • Rating 5.0
    Robert was great. Explained everything an didn't rush anything.
  • Rating 5.0
    Perfect sales person could not fault how Jessica explained everything from start to finish. When she gave me my new car she went into detail about every inch of what I needed to know 5* service just what you need from a sales person.
  • Rating 5.0
    Jessica Holiday was very helpful.
    Response from Group 1 Volkswagen Chelmsford
    We're delighted to hear you had a great experience with Jessica here at Volkswagen Chelmsford. We look forward to your next visit!
  • Rating 5.0
    Legendary
    Response from Group 1 Volkswagen Chelmsford
    Thank you for your 5-star review!
  • Rating 5.0
    Very attentive and helpful, informative , pleasant and all of the employees too notch
    Response from Group 1 Volkswagen Chelmsford
    We're delighted that you found our team to be so helpful during your visit. We look forward to seeing you again here at Volkswagen Chelmsford!
  • Rating 5.0
    Kieran was super helpful, accommodating and discreet.

    As it was for my son he made him welcome and comfortable and very knowledgeable.

    1000% recommend
    Response from Group 1 Volkswagen Chelmsford
    We're delighted to hear you had a great experience with Kieran here at Volkswagen Chelmsford. We look forward to your next visit!
  • Rating 5.0
    I’ve had a very good experience with Robbie the salesman for Motability friendly, polite welcoming a lovely man ,
  • Rating 5.0
    George was amazing start to finish keeper me up dated with every think
  • Rating 5.0
    Excellent Service from the supplier but it will take about 3 months to read the manual that’s in microscopic print
  • Rating 5.0
    Great
  • Rating 5.0
    Excellent service from start to finish saleslady Jessica very friendly
    Response from Group 1 Volkswagen Chelmsford
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 5.0
    Paul was very helpful he sent us emails keeping us updated with the cars progress and he was very professional and friendly in person
    Response from Group 1 Volkswagen Chelmsford
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 5.0
    Absolutely brilliant experience. George and Paul went above and beyond, explained everything to us and answered all our questions, nothing was too much trouble! Great dealership!!
    Response from Group 1 Volkswagen Chelmsford
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.

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