Motability Scheme at Roy Tolley Citroen Colchester

4.8
Rating 4.8
(60 reviews)
08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Gosbecks Road
Colchester CO2 9JS
GB
Phone Number
Call Roy Tolley Citroen Colchester on 01206 574488
Email
Reviews
Visit dealer website

Showroom details
08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 08:45 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:45 - 18:00
Tuesday08:45 - 18:00
Wednesday08:45 - 18:00
Thursday08:45 - 18:00
Friday08:45 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Andrew Frost
  • Kenny Welsh
  • Steve Todd
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:15 - 12:15
SundayClosed

Motability service specialists:

  • Paul Hodder
  • Will Hogg
  • Sharon Harvey
We recommend calling and booking an appointment before visiting.
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Accessibility features at Roy Tolley Citroen Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Roy Tolley Citroen Colchester

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Roy Tolley Citroen Colchester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Roy Tolley Citroen Colchester on 01206574488 to make an appointment with our Motability specialist.

Reviews at Roy Tolley Citroen Colchester

  • Rating 5.0
    Smooth experience
    Response from Roy Tolley Citroen Colchester
    Thank you for your high star rating.
  • Rating 5.0
    Andrew Frost was amazing. I felt he went above and beyond to make the whole process easy. I have anxiety and autism so I worry about these types of things. But he was amazing. He gave me his card aswell just in case I have any questions. The car was officially ordered today so just have to wait for it to be built and be ready at the dealership. I brought my family with me as my mum is my carer so she comes with me everywhere. But Andrew offered myself and my family drinks. I can't praise this dealership and Andrew enough.
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great team to work with
    Response from Roy Tolley Citroen Colchester
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very quick and easy, very welcoming and friendly staff.
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 4.0
    The surface we received was two satisfactory
  • Rating 5.0
    Our salesman Kenny was the most friendly person and very knowledgeable was very impressed with his service thank you so much with all your help
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    All went well and to plan
    Kind and friendly service
    Response from Roy Tolley Citroen Colchester
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful and caring. Company
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service from start to finish, Kenny really went above and beyond to help with mu new vehicle and kept me well informed at all stages of the process. Excellent experience
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    The handover of my car has been excellent, and reflective of my whole experience with Kenny from the very start.

    As he promised, he rang me as soon as he knew when my car would be arriving, as well as the working day previous to my appointment. During the handover appointment, Kenny was clear and thorough throughout, making sure I understood everything.

    He gave me an introduction to all the important facilities in the car, to make sure I knew all the drivable controls in this new vehicle. He also gave clear advice to watch the tutorials provided before trying to set things up. It was emphasised that if I needed any help of advice at any stage after, Kenny would be there to help me.

    After a few days of enjoying the new vehicle, Kenny has honoured his promise. With a journey coming and me unsure of having set everything up ok, I shall be returning for him to show me the things I’m still unsure of so that I can be confident it’s all ok.

    If this excellent customer service wasn’t enough (and it really is!) the complimentary car mats and flowers on collection was a wonderful touch.

    Thank you, Kenny and Roy Tolley for making this the best new car experience I’ve ever had!
    Response from Roy Tolley Citroen Colchester
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Kenny and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks.
  • Rating 1.0
    New car was ordered in June told delivery date should be end if September but they’d put October down just to be in safe side. Last Tuesday a receive a phone call telling be they are no longer able to fulfil my order!!! 2 weeks short of delivery date. And Citroen head office don’t give a toss they are within their rights to cancel order!!
  • Rating 5.0
    Amazing service as always, Kenny is so knowledgable, patient and helpful. This is our 2nd time returning and we wouldn’t go anywhere else now! Thank you.
    Response from Roy Tolley Citroen Colchester
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks.
  • Rating 5.0
    Excellent service, informative yet personally tailored
    Response from Roy Tolley Citroen Colchester
    Hello Andrea L.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    1st class service as always, would take an awful lot to better this dealership
    Response from Roy Tolley Citroen Colchester
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    the best customer service ever. Kenny was so helpful and made sure I was kept updated until my car arrived and then Kenny was brilliant at showing me around the car, thank you Kenny
    Response from Roy Tolley Citroen Colchester
    Thank you so much for your kind words! We are so happy to hear that Kenny was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 4.0
    Good customer service
  • Rating 5.0
    Very good
  • Rating 5.0
    Kenny was absolutely fabulous explaining how it all worked was amazed at how easy the process was
    Response from Roy Tolley Citroen Colchester
    Thank you so much for your kind words! We are so happy to hear that Kenny was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    excellent customer service
    Response from Roy Tolley Citroen Colchester
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 4.0
    Very helpful
    Response from Roy Tolley Citroen Colchester
    Thank you for your high star rating.

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