Motability Scheme at Brayley Kia Dunstable

4.8
Rating 4.8
(119 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Houghton Regis
Dunstable LU5 5BF
GB
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Phone Number
Call Brayley Kia Dunstable on 01582 477500
01582 477500
01582 477500
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Herman D'Souza
  • Peter Deans
  • Jake Robinson
  • Oliver Tompkins
  • Foyzul Alam
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Fiona Callum
  • Lee Buckley
  • Jordan Langley
  • Georgina Thorn
We recommend calling and booking an appointment before visiting.
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Accessibility features at Brayley Kia Dunstable

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Brayley Kia Dunstable

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Brayley Kia Dunstable can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Brayley Kia Dunstable on 01582477500 to make an appointment with our Motability specialist.

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Reviews at Brayley Kia Dunstable

  • Rating 5.0
    Very professional and assisted me in making the right choice for what it is needed for
    Response from Brayley Kia Dunstable
    Hello Frankie H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service professional and that we were able to assist you in making the right choice for your needs. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again at Brayley Kia Dunstable.

    Best regards,
    The Motability Scheme Team at Brayley Kia Dunstable
  • Rating 5.0
    Good - the process was easy, and they kept us updated throughout. Excellent service overall.
    Response from Brayley Kia Dunstable
    Dear Hena B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the process easy and appreciated the updates throughout your experience with us. Providing excellent service is our top priority, and it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Brayley Kia Dunstable Team
  • Rating 5.0
    The Bradley Kia Dunstable branch is a wonderful branch, they were all very accommodating and helpful. Peter was especially helpful as he gave us plenty of time to decide and gave various options to choose from. He was also very informative and gave us all the information we needed.
    Response from Brayley Kia Dunstable
    Dear Sandra A.,

    Thank you so much for taking the time to share your positive experience with us at Brayley Kia Dunstable. We are thrilled to hear that you found our branch accommodating and helpful. It's wonderful to know that Peter was able to assist you effectively, providing you with the time and information needed to make your decision. We strive to offer a wide range of options and ensure our customers feel informed and supported throughout their journey with us.

    Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future and assisting you with any further needs.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very helpful! Explained how to go about mobility, and answered any questions we had. In contact with us the whole period, up to collection.
    Response from Brayley Kia Dunstable
    Hello Madison O.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and that we were able to assist you throughout the entire process. It’s great to know that all your questions were answered and that you felt supported up to the point of collection. Your feedback is incredibly valuable to us, and we are delighted to have been able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Herman was great, from our first enquiry to when we collected the car. Very informative, helpful and friendly.

    You can tell that Herman just wants you to have the best car for your needs and not just a ‘sale’ - a really genuine guy. We are very happy with the car
    Response from Brayley Kia Dunstable
    Dear Jack M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Herman and that he was able to assist you in finding the perfect car for your needs. At Brayley Kia Dunstable, we strive to provide genuine and helpful service, and it’s rewarding to know that Herman exemplified these values during your visit.

    We are delighted that you are happy with your car, and we hope it serves you well. Should you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best Regards
    Brayley Kia Dunstable Team
  • Rating 5.0
    Peter was very helpful and knowledgeable. He was happy to spend time with me and was not at all pushy.
    Response from Brayley Kia Dunstable
    Hello David B.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Peter was able to assist you in such a positive way. Our team strives to provide knowledgeable and supportive service, and it's wonderful to know that Peter made you feel comfortable and well-informed without any pressure. Your feedback is greatly appreciated and will be shared with Peter and the rest of our team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very friendly and made sure I knew everything before taking my car. Kept me up to date and ensured I was happy with everything
    Response from Brayley Kia Dunstable
    Hello Chloe,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Brayley Kia Dunstable. Our team strives to ensure that every customer feels informed and satisfied, and it's great to know we succeeded in making your visit a pleasant one. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 4.0
    Friendly and helpful
    Response from Brayley Kia Dunstable
    Dear Niyiasha,

    Thank you for taking the time to leave us a review. We are delighted to hear that you found our team friendly and helpful during your visit to Brayley Kia Dunstable. Your feedback is invaluable to us as we strive to provide the best possible service to our customers.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 1.0
    I booked a Sit and Wait Appointment for 12pm, and I asked when it would be done by and was told 2pm. I double checked that and informed the person I had a Medical Appointment I had to go to afterwards. I also said I needed a new Number Plate, and was told they would look at it during the service and if needed order one, as you do not do them on site and I could come back another day. On the day I arrived early, about 1130am, but was kept waiting. After about 10 min I was told by a sales staff member you was short staffed and someone would be with me soon, what was about 5-10 min later. At 1230pm I was told my car had not going in yet as Motablility had not authorized the work yet. I called them who told me that all dealerships know it can take up to 2 hours for them to allow anything to be done. When I told the lady that, she said that is not our fault, but I pointed out that I had been told it would be done by 2pm. She told me it might be to late now for them to do a new number plate, and again I said I was told that is not done on site, and she said we do it here and I should not have been told that. At 2pm I was told they just need to put the number plate on, and offered to clean it. I asked how long and they said about 20-30 min. I said I do not have time, so he said it will be finished in about 5 min then. At 220pm I got a text telling me about what work would be needed to be done at a later date, but I did not get my car back until after 230pm, so if I had the car cleaned it would have been even longer. As I first said, it was a rubbish experience and Motablity have agreed for another company to do some of the work when needed.
    Response from Brayley Kia Dunstable
    Dear Mark R.,

    Thank you for taking the time to provide your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. At Brayley Kia Dunstable, we strive to provide the best service possible, and it seems we have fallen short in your case.

    We would appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution.

    Thank you for bringing this to our attention.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Fantastic experience and oliver was 100% amazing to deal with he kept everything calm and was well informed
    Response from Brayley Kia Dunstable
    Dear Scarlett M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fantastic experience at Brayley Kia Dunstable. It's great to know that Oliver was able to provide you with calm and well-informed service. We strive to offer the best experience possible, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very good
    Response from Brayley Kia Dunstable
    Dear Caroline E.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Brayley Kia Dunstable. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Service was excellent.
    Response from Brayley Kia Dunstable
    Dear Azeem S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be excellent. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Brayley Kia Dunstable.

    Best regards,
    The Motability Scheme Team at Brayley Kia Dunstable
  • Rating 5.0
    Very friendly and extremely helpful didnt feel pressured to choose the wrong car very easy going experience.
    Response from Brayley Kia Dunstable
    Hello Scarlett,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a friendly and helpful experience with us at Brayley Kia Dunstable. Our team strives to ensure that every customer feels comfortable and supported in finding the right car for their needs, and it's fantastic to know that we succeeded in making your visit easy-going and pressure-free.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very friendly and helpful and fast service
    Response from Brayley Kia Dunstable
    Dear Claire M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service friendly, helpful, and efficient. Our team at Brayley Kia Dunstable is dedicated to providing the best experience possible, and your feedback truly means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Brayley Kia Dunstable
  • Rating 5.0
    The mobility specialist was very helpful and understanding, and was patient with us resulting in a very good experience with him and the dealership.
    Response from Brayley Kia Dunstable
    Dear Stephenson H.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our mobility specialist was able to assist you with patience and understanding, making your visit to Brayley Kia Dunstable a positive one. Your feedback is incredibly valuable to us, and we are delighted to know that you had a very good experience with both our team and the dealership.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Brayley Kia Dunstable Team
  • Rating 5.0
    Always fabulous
    Response from Brayley Kia Dunstable
    Hello Maria O.,

    Thank you so much for your wonderful review! We're thrilled to hear that you consistently have a fabulous experience with us at Brayley Kia Dunstable. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very helpful and smooth process
    Response from Brayley Kia Dunstable
    Hello Margaret,

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you found the process very helpful and smooth. Our team at Brayley Kia Dunstable is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    Very easy, relaxing experience xx Peter couldn't do enough for us xx went through the process slowly and answered any queries as we've never done it before xx
    Response from Brayley Kia Dunstable
    Hello Joe S.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an easy and relaxing experience with us at Brayley Kia Dunstable. It's great to know that Peter was able to assist you thoroughly and answer all your queries, especially since it was your first time. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 4.0
    Lost a star by starting a new charge of £30 for collecting and returning the vehicle.
    Response from Brayley Kia Dunstable
    Dear Connor P,

    Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

    Best regards,
    The Brayley Kia Dunstable Team
  • Rating 5.0
    They Were Really Good Very Very Good Truly Wonderful Service
    Response from Brayley Kia Dunstable
    Hello Jerome O.,

    Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that you had a truly wonderful experience with our service at Brayley Kia Dunstable. Your kind words and perfect rating mean a lot to us, and we are delighted to know that we met your expectations.

    Providing excellent service is our top priority, and it’s always rewarding to receive feedback like yours. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    The Brayley Kia Dunstable Team

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