Motability Scheme at Cookes Volkswagen Fakenham

4.9
Rating 4.9
(21 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 11:00 - 16:00
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Contact information

Address
Norwich Road
Fakenham NR21 8SL
GB
Get directions
Phone Number
Call Cookes Volkswagen Fakenham on 01328 864951
01328 864951
01328 864951
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Stephen Askew
  • Geoff Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Kevin George
  • Samuel Daniels
We recommend calling and booking an appointment before visiting.
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Accessibility features at Cookes Volkswagen Fakenham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Cookes Volkswagen Fakenham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Cookes Volkswagen Fakenham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Cookes Volkswagen Fakenham on 01328864951 to make an appointment with our Motability specialist.

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Reviews at Cookes Volkswagen Fakenham

  • Rating 5.0
    He helped us well and explained what things do and how to turn then on and off
  • Rating 5.0
    From test drive to being collected on the day my new car was ready I received a friendly service.
  • Rating 5.0
    Very efficient,kind and helpful. Could not fault them. Excellent service.
  • Rating 4.0
    Great service. No problems.
  • Rating 5.0
    I had a very warm welcome. Everything was explained to me. They were very helpful
  • Rating 5.0
    Matt was very helpful and knowledgeable
  • Rating 5.0
    Matt Hill was exceptional at helping choose the right car and keeping me up to date with the progress of receiving my new car . Thank you
  • Rating 5.0
    Matt was thorough and made sure the extras I added were the right ones. I feel confident there won't be any problems
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Kept me up to date well done thank you to all the team
  • Rating 5.0
    Everything was very easy with ordering the car and collecting it. Very happy with the purchase
  • Rating 5.0
    Amazing service from Matt 5*
  • Rating 5.0
    Matt was very helpful and informative nothing was too much trouble
  • Rating 5.0
    Fantastic, Matt looked after me brilliantly, could ask for a better service!
  • Rating 5.0
    Excellent customer service!
  • Rating 5.0
    Great service from Matt and the team. Very customer focussed and I’m absolutely delighted with the car. Superb recommendation from Matt and delighted I chose the T-Roc R Evo.
  • Rating 5.0
    Excellent customer care and communication
  • Rating 5.0
    Steve Askew was brilliant. He was very helpful and kept us up to date with the progress of our mobility car. He done a great hand over of the car, showed us everything we needed to know and more. I’d 100% recommend Cooke’s of fakenham.
  • Rating 5.0
    Very quick efficient service
  • Rating 5.0
    On arrival a lovely lady helped my out, sat me down and organised a coffee. Always explained what was happening and I’d be seen asap (she also offered me Haribo’s). I was then introduced to Matt and he was excellent. Explained things to me in regards to motability scheme, showed me a vehicle and I ordered the higher spec one. He was polite, chatty, informative and I’m glad I got the chance to deal with him.

    Top work.

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