08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
2 Cooke Road
Lowestoft NR33 7NA
GB
Phone Number
Call Group 1 Volkswagen Lowestoft on 01502 342335
01502 342335
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 18:00 |
Tuesday | 08:30 - 18:00 |
Wednesday | 08:30 - 18:00 |
Thursday | 08:30 - 18:00 |
Friday | 08:30 - 18:00 |
Saturday | 09:00 - 17:00 |
Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Paul Smith
- Marcus Broad
- Luke Cobb
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
Day of the Week | Opening hours |
---|---|
Monday | 08:00 - 18:00 |
Tuesday | 08:00 - 18:00 |
Wednesday | 08:00 - 18:00 |
Thursday | 08:00 - 18:00 |
Friday | 08:00 - 18:00 |
Saturday | 08:30 - 12:30 |
Sunday | Closed |
Motability service specialists:
- Robert Hall
- Lewis King
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Volkswagen Lowestoft
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Group 1 Volkswagen Lowestoft
Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.
Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:
- Understanding your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- In-depth handover experience
- Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
Reviews at Group 1 Volkswagen Lowestoft
- Rating 5.0Apr 22, 2024Very good 👍Response from Group 1 Volkswagen LowestoftApr 22, 2024Hi Grahame, we appreciate your feedback on your recent experience at Group 1 Volkswagen Lowestoft. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
- Rating 5.0Mar 15, 2024Very helpful and knowledgeable
- Rating 5.0Feb 22, 2024Very impressed with the help and advice we were given
- Rating 4.0Feb 6, 2024Great experience
- Rating 5.0Nov 6, 2023Very good customer service
- Rating 5.0Nov 6, 2023Very good explained everything and called the next day to see how things were
- Rating 5.0Oct 31, 2023Great customer service and support from Luke Cobb.
- Rating 5.0Oct 31, 2023Absolute fantastic! great customer service from Paul smith thank you 😊
- Rating 1.0Oct 24, 2023Very poor customer service. Such a long walk from car park to reception much to far for the disabled. Poorly sign posted. On return to collect our car, had to park in a different car park, and a much longer walk to reception. Attempted to change for courtesy car. When challenge on production of car insurance from Motability the fee was waived. The following day, I received a message to inform me that there were several amber warning on the car and I needed to book an appointment to have these rectified. Why was I not told when collecting the car the day before that there were issues with the car. The car was due to be cleaned, it had hardly seen the hoover snd the windows were an absolute disgrace. We couldn’t see out of the windscreen, had to stop to try to buff it off. The other windows were just as bad. We needed to clean them again the next morning before we could use the car again. Not happy at all with group 1. Never had such poor service from a dealership before.
- Rating 5.0Oct 11, 2023Really happy I much say he is a credit to the company
- Rating 5.0Oct 11, 2023Great care and made to feel welcome thank you Brenda B
- Rating 5.0Sep 14, 2023Excellent experience
- Rating 5.0Sep 12, 2023Superb customer service from VW in Lowestoft.
- Rating 5.0Sep 9, 2023Great service on the phone and in person, very friendly and helped me with all my questions regarding motorbility.Looking forward to receiving my car in the upcoming months.Response from Group 1 Volkswagen LowestoftSep 11, 2023Thank you Amy for your kind review and feedback. We are pleased to see you had a positive 5* experience and look forward to welcoming you back in the future!
- Rating 5.0Sep 4, 2023Couldn't have been looked after any better, both Shannon and Marcus have looked after us impeccably, absolutely great serviceResponse from Group 1 Volkswagen LowestoftSep 11, 2023Hi John, thank you for your kind 5* review and feedback. We are pleased to read you had a positive experience with us and look forward to welcoming you back in the future!
- Rating 5.0Sep 1, 2023Very good service only thing is I’m on oxygen. My car was parked at the other end of the carpark so I was so out of breath walking towards the car. It would be more helpful to have the car parked nearer to the front door for people that can’t walk far. This is the first time that has happened in all the years I’ve been a mobility customer but very happy with the service
- Rating 5.0Aug 10, 2023It was great the gentleman came took keys no problem. The best part was talking to one of the car sales men he was great it was so refreshing to have a nice funny car salesman show us cars. He was an absolute star. Nothing was to much he was so polite and lovely to everyone who we see him speak to he even sorted out the coffee machine so everyone who was waiting could a drink.
Think more car showrooms need someone like him he was brilliant would definitely go back and deal with him again when buying a car or even through mobility even though he was car sales. Very happy with the whole experience we had definitely recommend. - Rating 5.0Aug 1, 2023Nathan was very helpful funny and interacted with the kids while working which is great to see good customer service and very respectful
- Rating 5.0Jul 3, 2023Mr smith was very helpful explaining everything to me & never rushing me a lovely gentleman
- Rating 5.0Jul 1, 2023Very Happy with the customer service