Motability Scheme at Group 1 Volkswagen Lowestoft

4.7
Rating 4.7
(86 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
2 Cooke Road
Lowestoft NR33 7NA
GB
Get directions
Phone Number
Call Group 1 Volkswagen Lowestoft on 01502 342335
01502 342335
01502 342335
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Paul Smith
  • Marcus Broad
  • Chelsea Caplin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Robert Hall
  • Lewis King
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Lowestoft

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Lowestoft

  • Rating 5.0
    Brilliant service at volkswagen lowestoft. Really friendly staff and very helpful and made sure we had all the information we needed. Chelsea evan helped us set up things in our new car lovely lady
    Response from Group 1 Volkswagen Lowestoft
    Dear Zara,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience at Group 1 Volkswagen Lowestoft. Our team strives to provide friendly and helpful service, and it’s fantastic to know that Chelsea was able to assist you effectively. We hope you enjoy your new car and that it meets all your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Paul Smith at group one was so helpful first rate service 10/10
    Response from Group 1 Volkswagen Lowestoft
    Dear Margaret,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Paul Smith provided you with first-rate service and that your experience at Group 1 Volkswagen Lowestoft was a positive one. Your kind words and perfect rating of 10/10 truly mean a lot to us. We are committed to providing exceptional service to all our customers, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Brilliant service was kept up to date at all times very helpful
    Response from Group 1 Volkswagen Lowestoft
    Dear Thomas,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our service and that you felt well-informed throughout the process. Our team at Group 1 Volkswagen Lowestoft is dedicated to providing helpful and reliable service, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Excellent service given by sales executive Paul. Explained everything thoroughly and clearly. Highly recommend.
    Response from Group 1 Volkswagen Lowestoft
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our sales executive, Paul. It's great to know that he was able to explain everything thoroughly and clearly for you. Your recommendation means a lot to us, and we are delighted to have earned your trust and a 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Lowestoft.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Paul Smith the salesman who we dealt with was very helpful and polite. He also answered every question we had and showed us our options.
    Response from Group 1 Volkswagen Lowestoft
    Hello Luke,

    Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Paul Smith was able to assist you effectively and provide you with the information you needed. It's wonderful to know that he was helpful and polite throughout your visit. We strive to offer the best service possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 4.0
    Very good and helpful, just took a little longer than we thought.
    Response from Group 1 Volkswagen Lowestoft
    Hello Susan,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service very good and helpful. We apologise for any delay you experienced and appreciate your patience. Your input is invaluable as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Chelsea was really good, very knowledgeable about the cars and the specs. Make us feel very welcome and comfortable during the whole process of getting a car.
    Response from Group 1 Volkswagen Lowestoft
    Dear Ryan,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Chelsea was able to provide you with such a positive experience. It's great to know that her knowledge and welcoming approach made you feel comfortable throughout the process of getting a car. Your satisfaction is our top priority, and your kind words truly mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Waiting time for car as specified and dealt with efficiently and courteously
    Response from Group 1 Volkswagen Lowestoft
    Dear Rhonda,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Lowestoft. We are thrilled to hear that your waiting time for the car was as specified and that you were dealt with efficiently and courteously. Providing excellent service is our top priority, and your feedback is a wonderful affirmation of our efforts.

    If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Emma
    Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Very good always find service good yes I agree good service I have been with them for 20 years always very helpful
    Response from Group 1 Volkswagen Lowestoft
    Dear June,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you consistently find our service to be very good. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. If there is anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Paul was superb made sure everything was sorted upon collection and even when there was a technical issue attaching my profile to the car he sorted it efficiently
    Response from Group 1 Volkswagen Lowestoft
    Hello Lauren,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Paul provided you with superb service and ensured everything was sorted out smoothly during your collection. It's great to know that he efficiently resolved the technical issue with attaching your profile to the car. We strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Marcus was really great both times we went in. When I ordered the car my daughter was with me and she likes to ask lots of questions. He was super patient with her which made the experience pleasant for all of us.
    Response from Group 1 Volkswagen Lowestoft
    Dear Charlotte,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Group 1 Volkswagen Lowestoft. Marcus is indeed a valued member of our team, and we’re delighted to know that he was able to assist you and your daughter with patience and care.

    It's fantastic to hear that your visit was pleasant for your entire family. We always strive to provide the best service possible, and your kind words are a great encouragement to us all.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Warm regards,

    Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    It was my first time getting a car through mot ability and the man who helped me at VW was amazing he was extremely patient and wanted the best option for myself
    Response from Group 1 Volkswagen Lowestoft
    Hello Lauren,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your first experience with the Motability Scheme at Group 1 Volkswagen Lowestoft was a positive one. Our team strives to provide the best service possible, and it's wonderful to know that our staff member was able to assist you with patience and care in finding the best option for you.

    Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    The Motability man, Paul is always helpful and friendly. He kindly arranged a test drive and gave good advice.
    Response from Group 1 Volkswagen Lowestoft
    Hello Samuel,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Paul was able to assist you effectively and provide you with helpful advice. It's great to know that you had a positive experience with your test drive arrangement. We strive to offer the best service possible, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Couldn't be better
    Response from Group 1 Volkswagen Lowestoft
    Hello Daniel,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with us couldn't be better. At Group 1 Volkswagen Lowestoft, we strive to provide the best service possible, and it's wonderful to know that we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    5 star experience
  • Rating 5.0
    Excellent as always very
    Careful and polite.
  • Rating 4.0
    Poor communication from dealership
    Response from Group 1 Volkswagen Lowestoft
    Thank you for your feedback. We hope to make your next visit a 5-star experience.
  • Rating 5.0
    Good service
    Response from Group 1 Volkswagen Lowestoft
    Thank you for your 5-star review!
  • Rating 5.0
    Marcus dealt with me. He was friendly,professional and extremely knowledgeable from the start
  • Rating 5.0
    Paul was extremely helpful. He explained all aspects of the scheme and the vehicle we chose clearly as well as offering support if we come across any issues.
    Response from Group 1 Volkswagen Lowestoft
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.

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