Motability Scheme at Group 1 Volkswagen Lowestoft

4.7
Rating 4.7
(103 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
2 Cooke Road
Lowestoft NR33 7NA
GB
Get directions
Phone Number
Call Group 1 Volkswagen Lowestoft on 01502 342335
01502 342335
01502 342335
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Paul Smith
  • Chelsea Caplin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Robert Hall
  • Lewis King
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Lowestoft

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Lowestoft

  • Rating 4.0
    Excellent and completed very quickly
    Response from Group 1 Volkswagen Lowestoft
    Hello Trevor,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service excellent and that we were able to complete everything quickly for you. Your satisfaction is important to us, and we appreciate your 4-star rating.

    If there's anything specific you think we could improve or if you have any further comments, please feel free to let us know. We're always looking for ways to enhance our service and ensure a 5-star experience for our customers.

    Thank you once again for choosing the Motability Scheme at Group 1 Volkswagen Lowestoft. We look forward to serving you again in the future.

    Kind Regards

    Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Very helpful
    Response from Group 1 Volkswagen Lowestoft
    Hello Steven,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Group 1 Volkswagen Lowestoft, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Can not fault the service and attention given by Chelsea at VW Lowestoft. Absolutely first class.
    Response from Group 1 Volkswagen Lowestoft
    Dear Manjit,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a first-class experience with Chelsea at VW Lowestoft. Providing exceptional service is our top priority, and it's always gratifying to know when we've succeeded. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best service possible.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Kind Regards

    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Can't do enough for me
    Response from Group 1 Volkswagen Lowestoft
    Hello Steven,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us at Group 1 Volkswagen Lowestoft. Our team is dedicated to providing the best service possible, and it's wonderful to know that we were able to meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again in the future.

    Best regards,
    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Young man came round very polite.and they let me know with a video what they done .young man bought car back was very nice I always find they all are there .
    Response from Group 1 Volkswagen Lowestoft
    Hello Brenda,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a positive experience with our team at Group 1 Volkswagen Lowestoft. It's great to know that the young man who assisted you was polite and that you appreciated the video update on your car. We strive to provide excellent service to all our customers, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Excellent service. Very friendly and patient. Took the time to fully explain everything very clearly.
    Response from Group 1 Volkswagen Lowestoft
    Dear Betty,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our team at Group 1 Volkswagen Lowestoft. Providing friendly and patient service is something we strive for, and it's great to know that we were able to clearly explain everything to your satisfaction. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Chelsea was excellent as expected
    Response from Group 1 Volkswagen Lowestoft
    Dear Anthony,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that Chelsea provided you with excellent service, as expected. Your feedback is greatly appreciated and will be shared with Chelsea and the team. We strive to deliver the best experience for our customers, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Absolutely brilliant
    Response from Group 1 Volkswagen Lowestoft
    Hello Kelly,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an "absolutely brilliant" experience with us at Group 1 Volkswagen Lowestoft. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Very good person .. thank you for your time and experience…. Merry Christmas
    Response from Group 1 Volkswagen Lowestoft
    Hello Daniel,

    Thank you so much for your kind words and for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable and motivates us to continue providing excellent service.

    Wishing you a Merry Christmas and a wonderful holiday season!

    Best regards,
    The Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Car was very good sales Paul very helpful so every thing got a big yes good
    Response from Group 1 Volkswagen Lowestoft
    Dear June,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Lowestoft. It's fantastic to know that you found the car to be very good and that Paul was able to assist you effectively. Your feedback is incredibly valuable to us, and we're delighted that everything met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Brilliant service from start to finish please give a big thank you to Paul and Shannon, both very knowledgeable and extremely helpful
    Response from Group 1 Volkswagen Lowestoft
    Dear Louise,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a brilliant experience from start to finish at Group 1 Volkswagen Lowestoft. Providing excellent service is our top priority, and it's incredibly rewarding to know that we met your expectations.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind Regards,

    Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Excellent service. Knowledgeable member of the team. Would recommend to all my friends.
    Response from Group 1 Volkswagen Lowestoft
    Hello Anthony,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our team at Group 1 Volkswagen Lowestoft. It's fantastic to know that our knowledgeable staff made a positive impression on you. Your recommendation to your friends means a lot to us, and we truly appreciate your support. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Best regards,

    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Excellent service. Very helpful and good explanation of all the car components
    Response from Group 1 Volkswagen Lowestoft
    Dear Katharine,

    Thank you so much for your wonderful review! We are thrilled to hear that you received excellent service and found our explanations of the car components helpful. Our team at Group 1 Volkswagen Lowestoft is dedicated to ensuring our customers have a positive experience, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Chelsea was excellent thanks
    Response from Group 1 Volkswagen Lowestoft
    Dear Margaret,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Chelsea provided you with excellent service. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Lowestoft.

    Best regards,

    Group 1 Volkswagen Lowestoft Team
  • Rating 4.0
    Everything went smoothly as expected
    Response from Group 1 Volkswagen Lowestoft
    Hello Jo-anne,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that everything went smoothly during your experience with the Motability Scheme at Group 1 Volkswagen Lowestoft. Your satisfaction is important to us, and we're glad we could meet your expectations.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Chelsea was a great sales person from start to finish. She kept us informed throughout the process and was very thorough, friendly and helpful.
    Response from Group 1 Volkswagen Lowestoft
    Hello Ryan,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Chelsea. It's great to know that she was able to keep you informed and provide thorough, friendly, and helpful service throughout the process. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Really great, no pressure just helpful with everything
    Response from Group 1 Volkswagen Lowestoft
    Hello Joshua,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and found our team helpful and pressure-free. Providing excellent service is our top priority, and your feedback is incredibly rewarding. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Brilliant service at volkswagen lowestoft. Really friendly staff and very helpful and made sure we had all the information we needed. Chelsea evan helped us set up things in our new car lovely lady
    Response from Group 1 Volkswagen Lowestoft
    Dear Zara,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience at Group 1 Volkswagen Lowestoft. Our team strives to provide friendly and helpful service, and it’s fantastic to know that Chelsea was able to assist you effectively. We hope you enjoy your new car and that it meets all your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Group 1 Volkswagen Lowestoft Team
  • Rating 5.0
    Paul Smith at group one was so helpful first rate service 10/10
    Response from Group 1 Volkswagen Lowestoft
    Dear Margaret,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Paul Smith provided you with first-rate service and that your experience at Group 1 Volkswagen Lowestoft was a positive one. Your kind words and perfect rating of 10/10 truly mean a lot to us. We are committed to providing exceptional service to all our customers, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft
  • Rating 5.0
    Brilliant service was kept up to date at all times very helpful
    Response from Group 1 Volkswagen Lowestoft
    Dear Thomas,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our service and that you felt well-informed throughout the process. Our team at Group 1 Volkswagen Lowestoft is dedicated to providing helpful and reliable service, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Lowestoft

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