Motability Scheme at Group 1 Van Centre Norwich

4.9
Rating 4.9
(21 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 16:00Closed Today

Contact information

Address
Heigham Street
Norwich NR2 4LX
GB
Phone Number
Call Group 1 VW Van Centre Norwich on 01603 385009
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 16:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 16:00
SundayClosed

Motability Scheme specialists:

  • Sam Davey
  • Neil Pickford
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Paul Bell
  • Clare Palmer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 VW Van Centre Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 VW Van Centre Norwich

Welcome to Group 1 Van Centre Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

Group 1 Van Centre Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right vehicle
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme vehicle
  • In-depth handover experience
  • Servicing and maintaining your vehicle Contact Group 1 Van Centre location on telephone or email to make an appointment with our Motability Scheme specialist.

Reviews at Group 1 VW Van Centre Norwich

  • Rating 5.0
    Very quick and easy to deal with.
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Sam is great he is so helpful
  • Rating 5.0
    Excellent and very helpful service
    Response from Group 1 VW Van Centre Norwich
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 3.0
    Can’t fault the service from staff., but as a dealer offering services to Motability customers YOU MUST KEEP DISABLED PARKING CLEAR. When I arrived the parking situation was ridiculous, with no disabled spaces free and being forced to walk in the road because of vans parked on the pavement.
  • Rating 5.0
    Sam Davey was very helpful making sure that I could get in and out of the car and that I was comfortable inside. He explained and made sure that I understood the process and how long it would take. He also explained about the hoist and where it would be installed and that we would have it demonstrated when we pick the car up. It was a good experience and I would recommend to others.
  • Rating 5.0
    Good service
  • Rating 5.0
    Good service, thank you 👏
  • Rating 5.0
    Great motability salesman knows his job plus Sam is personable and helpful and does not make promises he has no hope of keeping
  • Rating 5.0
    Lovely customer service
    Response from Group 1 VW Van Centre Norwich
    Thank you for your 5* rating!
  • Rating 5.0
    Absolutely fabulous customer service. So helpful and the car was back in no time. DN
    Response from Group 1 VW Van Centre Norwich
    Thank you for your 5* rating!
  • Rating 5.0
    Knowledgeable salesman, explained everything clearly.
    Response from Group 1 VW Van Centre Norwich
    Thanks for the 5-stars!
  • Rating 5.0
    Excellent service, staff polite friendly and helpful. Facilities good, waiting area comfy and coffee provided. Kept informed of process and times. Thank you x
    Response from Group 1 VW Van Centre Norwich
    Thanks for sharing your experience. We're so glad you are pleased with your service with us and look forward to seeing you for next one!
  • Rating 5.0
    Really friendly, everything well explained. Pleasure to deal with.
    Response from Group 1 VW Van Centre Norwich
    Thank you for your feedback on a great experience and the five-stars!
  • Rating 5.0
    Excellent service as ever
    Response from Group 1 VW Van Centre Norwich
    Thank you for leaving us five-stars – we appreciate it!
  • Rating 5.0
    Excellent service well done
    Response from Group 1 VW Van Centre Norwich
    Thank you for your feedback on a great experience and the five-stars!
  • Rating 5.0
    Great customer service, always professional and helpful. Kept updated all the time.
    Response from Group 1 VW Van Centre Norwich
    Thank you for leaving us five-stars – we appreciate it!
  • Rating 5.0
    Very good service
    Response from Group 1 VW Van Centre Norwich
    Thanks for the five-star rating
  • Rating 5.0
    Everything went perfectly, car collected and returned as planned, video of assessment very reassuring, all services completed, washed, difficult door sorted. Everything completed without difficulty or problem, thank you
    Response from Group 1 VW Van Centre Norwich
    Thanks for sharing your experience. We're so glad you are pleased with your service with us and look forward to seeing you for next one!
  • Rating 5.0
    Very easy to arrange this service and everything went smoothly as usual.
    Response from Group 1 VW Van Centre Norwich
    Thank you for leaving us five-stars – we appreciate it!

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