Motability Scheme at Gates Ford Stevenage

4.9
Rating 4.9
(222 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Ford Stevenage

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and Greater London including the welcoming dealership in Stevenage.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates Ford Stevenage on 01438366000 to make an appointment with our Motability specialist.

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Contact information

Address
Arlington Business Park
Gunnelswood Road
Stevenage SG1 2BE
GB
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Phone Number
Call Gates Ford Stevenage on 01438 366000
01438 366000
01438 366000
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Lee Clark
  • Oliver Hunt
  • Alexander Beadle
  • Jason Hare
  • Matt Simmonds
  • Stacy Mccallum
  • Darryl Addison
  • Ashleigh King
  • Collins Okoli
We recommend calling and booking an appointment before visiting. Please call 01438 900712 to book in a service or MOT.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Daniel Greenaway
  • Emily Delacy
We recommend calling and booking an appointment before visiting. Please call 01438 900712 to book in a service or MOT.
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Accessibility features at Gates Ford Stevenage

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Ford Stevenage

  • Rating 5.0
    All good impressed with video of it being checked
  • Rating 5.0
    Very nice woman and very helpful
    Response from Gates Ford Stevenage
    Hello Charlie F.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Gates Ford Stevenage. It's great to know that our staff was able to assist you effectively. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Stacey was absolutely brilliant all the way through the process from the first day ordering the car to the day we collected it she couldn’t have been more helpful.
    Response from Gates Ford Stevenage
    Hello Paul D.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Stacey throughout the entire process of ordering and collecting your car. It's fantastic to know that she was able to provide you with the help and support you needed.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Stacey. We strive to provide exceptional service to all our customers, and it's rewarding to know that we succeeded in making your experience a great one.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Stevenage.

    Best regards,

    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Very good handling of the paperwork. Polite, Curtis and very helpful.
    Response from Gates Ford Stevenage
    Hello Christina O.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Gates Ford Stevenage. It's great to know that our handling of the paperwork and our customer service met your expectations. Your kind words about our team's politeness and helpfulness are truly appreciated.

    If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Gates Ford Stevenage Team
  • Rating 5.0
    Amazing experience from start to finish. The salesman Matt Simmonds helped us choose the perfect car and kept us updated throughout the whole process. Very professional, a credit to Gates of Stevenage. Thank you.
    Response from Gates Ford Stevenage
    Dear Matthew M.,

    Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you had an amazing journey from start to finish and that Matt Simmonds was able to assist you in choosing the perfect car. Your kind words about his professionalism and dedication are greatly appreciated and will certainly be shared with him.

    At Gates Ford Stevenage, we strive to provide exceptional service to all our customers, and it is rewarding to know that we have met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme with us.

    Best regards,

    Hope
    Gates Ford Stevenage Team
  • Rating 5.0
    Very good helpful fast informative
    Response from Gates Ford Stevenage
    Hello Holly B.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service to be very good, helpful, fast, and informative. Our team at Gates Ford Stevenage is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Very helpful and informative good customer service
    Response from Gates Ford Stevenage
    Hello Brendan,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our customer service helpful and informative. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Stevenage.

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Excellent
    Response from Gates Ford Stevenage
    Dear Carla M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Gates Ford Stevenage. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Stevenage Team
  • Rating 5.0
    Excellent as always. Staff friendly
    Always leave at with them night before and they ring me when to collect from them next day.
    Response from Gates Ford Stevenage
    Hello Kyle,

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently have an excellent experience with us at Gates Ford Stevenage. Our team takes great pride in providing friendly and efficient service, and it's fantastic to know that our efforts are appreciated.

    We look forward to continuing to meet your expectations and are always here to assist you with your mobility needs. If you ever have any questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    The Gates Ford Stevenage Team
  • Rating 5.0
    Excellent service throughout Matt kept me informed all the way till we picked up vehicle. He explained everything would definitely recommend Matt to others.
    Response from Gates Ford Stevenage
    Dear Andrew B.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you received excellent service from Matt and that he kept you well-informed throughout the process. It's wonderful to know that everything was clearly explained and that you would recommend Matt to others. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Excellent. Dealing with Jason has been very pleasant. His knowledge of the process and calmness reassured me the entire time
    Response from Gates Ford Stevenage
    Hello Erini M.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear about your positive experience with Jason. It's great to know that his knowledge and calm demeanor made the process reassuring for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Great service as always thank you
    Response from Gates Ford Stevenage
    Hello Callum,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently receive great service from us. Your feedback is incredibly valuable and motivates our team to continue providing the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Communication from ford dealership could be much better on status of the order
    Response from Gates Ford Stevenage
    Hello Melody,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating. We truly appreciate your feedback and are glad to hear that you are satisfied with our services overall. However, we understand that communication regarding the status of your order could be improved. Your input is invaluable to us, and we are committed to enhancing our communication processes to ensure a better experience for you and all our customers in the future.

    If you have any further questions or need updates on your order, please feel free to reach out to us directly. We are here to help and ensure you have a smooth experience with the Motability Scheme at Gates Ford Stevenage.

    Thank you once again for your feedback.

    Best regards,

    Hope
    Gates Ford Stevenage Team
  • Rating 5.0
    Great from start to finish. Kept us informed. Handover went smoothly.
    Overall very happy and would recommend the ford team at Stevenage
    Response from Gates Ford Stevenage
    Hello Cameron K.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with the Motability Scheme at Gates Ford Stevenage was great from start to finish. Keeping our customers informed and ensuring a smooth handover are top priorities for us, and it's fantastic to know that we met your expectations.

    Your recommendation means a lot to our team, and we are delighted to have earned your trust and satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us!

    Best regards,
    The Gates Ford Stevenage Team
  • Rating 5.0
    Perfect. No complaints. Hot drink and cold water gratis vending. Very happy.
    Response from Gates Ford Stevenage
    Dear Louise,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a perfect experience with us at Gates Ford Stevenage. It's great to know that you enjoyed the complimentary hot drinks and cold water. Your satisfaction is our top priority, and your feedback truly means a lot to us.

    We look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to let us know.

    Best regards,

    The Gates Ford Stevenage Team
  • Rating 5.0
    Excellent knowledge and customer service
    Response from Gates Ford Stevenage
    Hello Louise,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Gates Ford Stevenage. Our team takes great pride in providing excellent knowledge and customer service, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Gates Ford Stevenage Team
  • Rating 5.0
    Overall good
    Response from Gates Ford Stevenage
    Thanks for leaving a review. Many Thanks, Harry - Gates
  • Rating 5.0
    Ford dealer call Matthew Simmonds r nice and helpful. It smoothly
    Response from Gates Ford Stevenage
    Hello Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a smooth experience with us and that Matthew was able to assist you effectively

    Best regards,
    Harry - Gates
  • Rating 5.0
    Good
    Response from Gates Ford Stevenage
    Hello Kelly,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Gates Ford Stevenage. Your feedback is incredibly valuable, and we're delighted to know that our services met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Gates Ford Stevenage
  • Rating 5.0
    Amazing and made it such a great easy experience
    Response from Gates Ford Stevenage
    Hello Charlie M.,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an amazing and easy experience with us at Gates Ford Stevenage. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Stevenage Team

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